Java error with Outlook 2013 EAS
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Thread: Java error with Outlook 2013 EAS

  1. #1
    Active Member
    Join Date
    Jun 2012
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    Java error with Outlook 2013 EAS

    Hi, I'm evaluating extras mobile with outlook for a client (although I already have a license), and I got this at some point:

    ... [tid=2341;] sync - Sync[721]: Unable to send item 59119 (folder 6562) account thiago@azadv.com.br: com.zextras.lib.Error.UnknownException: Unknown Exception
    at com.zextras.mobile.MailItemEncoder.encodeMailItem ( MailItemEncoder.java:173 )
    at com.zextras.mobile.MailItemEncoder.encodeMailItem ( MailItemEncoder.java:100 )
    at com.zextras.mobile.syncop.Sync.writeNewItems ( Sync.java:736 )
    at com.zextras.mobile.syncop.Sync.handleCollection ( Sync.java:1288 )
    at com.zextras.mobile.syncop.Sync.doProcess ( Sync.java:341 )
    at com.zextras.mobile.ZEMobileHandler.managePost ( ZEMobileHandler.java:442 )
    at com.zextras.mobile.ZEActiveSyncBackend.handleActiv eSyncRequest ( ZEActiveSyncBackend.java:95 )
    at com.zextras.mobile.ZEActiveSyncBackend.doPost ( ZEActiveSyncBackend.java:59 )
    at com.zimbra.cs.extension.ExtensionDispatcherServlet .service ( ExtensionDispatcherServlet.java:99 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:820 )
    at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:654 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1320 )
    at com.zimbra.cs.servlet.RequestStringFilter.doFilter ( RequestStringFilter.java:52 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:57 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r ( UserAgentFilter.java:82 )
    at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:256 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter ( ETagHeaderFilter.java:45 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter ( ZimbraQoSFilter.java:114 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:474 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:345 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:316 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:443 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:137 )
    at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:556 )
    at org.eclipse.jetty.server.session.SessionHandler.do Handle ( SessionHandler.java:227 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle ( ContextHandler.java:1044 )
    at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:372 )
    at org.eclipse.jetty.server.session.SessionHandler.do Scope ( SessionHandler.java:189 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope ( ContextHandler.java:978 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:135 )
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle ( ContextHandlerCollection.java:255 )
    at org.eclipse.jetty.server.handler.HandlerCollection .handle ( HandlerCollection.java:154 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:116 )
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle ( RewriteHandler.java:317 )
    at org.eclipse.jetty.server.handler.DebugHandler.hand le ( DebugHandler.java:81 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:116 )
    at org.eclipse.jetty.server.Server.handle ( Server.java:369 )
    at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest ( AbstractHttpConnection.java:486 )
    at org.eclipse.jetty.server.AbstractHttpConnection.co ntent ( AbstractHttpConnection.java:944 )
    at org.eclipse.jetty.server.AbstractHttpConnection$Re questHandler.content ( AbstractHttpConnection.java:1005 )
    at org.eclipse.jetty.http.HttpParser.parseNext ( HttpParser.java:865 )
    at org.eclipse.jetty.http.HttpParser.parseAvailable ( HttpParser.java:235 )
    at org.eclipse.jetty.server.AsyncHttpConnection.handl e ( AsyncHttpConnection.java:82 )
    at org.eclipse.jetty.io.nio.SslConnection.handle ( SslConnection.java:196 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.han dle ( SelectChannelEndPoint.java:668 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.r un ( SelectChannelEndPoint.java:52 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job ( QueuedThreadPool.java:608 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un ( QueuedThreadPool.java:543 )
    at java.lang.Thread.run ( Thread.java:744 )
    Caused by: java.io.IOException: No MimeBodyPart content
    at javax.mail.internet.MimePartDataSource.getInputStr eam ( MimePartDataSource.java:113 )
    at javax.activation.DataHandler.getInputStream ( DataHandler.java:238 )
    at javax.mail.internet.MimeBodyPart.getInputStream ( MimeBodyPart.java:558 )
    at com.zextras.mobile.devices.OutlookMimeFixer.recrea teMime ( OutlookMimeFixer.java:142 )
    at com.zextras.mobile.devices.OutlookMimeFixer.create FixedMime ( OutlookMimeFixer.java:40 )
    at com.zextras.mobile.mime.MimeMessageSyncHandler.fix MessageForOutlook ( MimeMessageSyncHandler.java:135 )
    at com.zextras.mobile.MailItemEncoder.encodeBody ( MailItemEncoder.java:414 )
    at com.zextras.mobile.MailItemEncoder.encodeMessage ( MailItemEncoder.java:666 )
    at com.zextras.mobile.MailItemEncoder.encodeMailItem ( MailItemEncoder.java:127 )
    at com.zextras.mobile.MailItemEncoder.encodeMailItem ( MailItemEncoder.java:100 )
    at com.zextras.mobile.syncop.Sync.writeNewItems ( Sync.java:736 )
    at com.zextras.mobile.syncop.Sync.handleCollection ( Sync.java:1288 )
    at com.zextras.mobile.syncop.Sync.doProcess ( Sync.java:341 )
    at com.zextras.mobile.ZEMobileHandler.managePost ( ZEMobileHandler.java:442 )
    at com.zextras.mobile.ZEActiveSyncBackend.handleActiv eSyncRequest ( ZEActiveSyncBackend.java:95 )
    at com.zextras.mobile.ZEActiveSyncBackend.doPost ( ZEActiveSyncBackend.java:59 )
    at com.zimbra.cs.extension.ExtensionDispatcherServlet .service ( ExtensionDispatcherServlet.java:99 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:820 )
    at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:654 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1320 )
    at com.zimbra.cs.servlet.RequestStringFilter.doFilter ( RequestStringFilter.java:52 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:57 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r ( UserAgentFilter.java:82 )
    at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:256 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter ( ETagHeaderFilter.java:45 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter ( ZimbraQoSFilter.java:114 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:474 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:345 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:316 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:443 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:137 )
    at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:556 )
    at org.eclipse.jetty.server.session.SessionHandler.do Handle ( SessionHandler.java:227 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle ( ContextHandler.java:1044 )
    at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:372 )
    at org.eclipse.jetty.server.session.SessionHandler.do Scope ( SessionHandler.java:189 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope ( ContextHandler.java:978 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:135 )
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle ( ContextHandlerCollection.java:255 )
    at org.eclipse.jetty.server.handler.HandlerCollection .handle ( HandlerCollection.java:154 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:116 )
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle ( RewriteHandler.java:317 )
    ...

  2. #2
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Posts
    570
    Hi cassioac, I moved your post on a new thread on the right forum.

    Usually, exception like this one, is related to a bad mail file, so to better investigate your problem we need to analize the specific item (id 59119 on account thiago@azadv.com.br).

    To find the item you can follow 2 ways:

    1) If you have zxbackup module active, you can type as zimbra user the command:
    Code:
    zxsuite backup getitem thiago@azadv.com.br 59119
    and send us the "blob file" and the output of this command (as attachment to community@zextras.com)

    2) if you don't have zxbackup or if you have some issue with first way, you can login as thiago@azadv.com.br on webmail, try to search the following string: "item:59119" (on the zimbra search bar) and send the content of "show original" of that item (as attachment to community@zextras.com).

    Last suggestion, you should always add some details about your zimbra enviroment on every report (e.g. zimbra and zextras version).

    Have a nice day,
    D0s0n
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  3. #3
    Active Member
    Join Date
    Jun 2012
    Posts
    16
    Thanks d0s0n, the above error was solved updating outlook to the last version.

    There's one account that keeps syncing the same items over and over again, and don't get past it as you can see:

    2014-07-23 19:30:59,447 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Changed 1 items: [3005] on folder /Junk
    2014-07-23 19:30:59,565 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Added 12 on folder /Ana Esterque Dohi
    2014-07-23 19:30:59,673 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Changed 4 items: [2420, 2422, 2417, 2425] on folder /Selma Zebulum
    2014-07-23 19:31:00,191 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Added 10 on folder /Selma Zebulum
    2014-07-23 19:31:00,267 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Changed 2 items: [1942, 1964] on folder /Philips (Dixtal x Colossus)
    2014-07-23 19:31:00,383 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Added 2 on folder /Philips (Dixtal x Colossus)
    2014-07-23 19:31:00,419 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Changed 3 items: [1924, 1936, 1937] on folder /Philips (Dixtal - Protesto - SP)
    2014-07-23 19:31:00,447 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Added 2 on folder /Philips (Dixtal - Protesto - SP)
    2014-07-23 19:31:00,461 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: SoftDeleted 1 items: [1883] on folder /Matsuda Execução
    2014-07-23 19:31:00,466 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Changed 1 items: [1878] on folder /Matsuda (Execução)
    2014-07-23 19:31:00,789 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Added 2 on folder /Matsuda (Execução)
    2014-07-23 19:31:01,322 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31834;] sync - Sync[23936]: Changed 4 items: [1746, 1738, 1773, 1743] on folder /Explorer (Cubatão)

    2014-07-23 19:31:24,112 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Changed 1 items: [3005] on folder /Junk
    2014-07-23 19:31:24,335 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Added 12 on folder /Ana Esterque Dohi
    2014-07-23 19:31:24,708 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Changed 4 items: [2420, 2422, 2417, 2425] on folder /Selma Zebulum
    2014-07-23 19:31:25,222 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Added 10 on folder /Selma Zebulum
    2014-07-23 19:31:25,297 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Changed 2 items: [1942, 1964] on folder /Philips (Dixtal x Colossus)
    2014-07-23 19:31:25,415 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Added 2 on folder /Philips (Dixtal x Colossus)
    2014-07-23 19:31:25,439 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Changed 3 items: [1924, 1936, 1937] on folder /Philips (Dixtal - Protesto - SP)
    2014-07-23 19:31:25,469 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Added 2 on folder /Philips (Dixtal - Protesto - SP)
    2014-07-23 19:31:25,483 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: SoftDeleted 1 items: [1883] on folder /Matsuda Execução
    2014-07-23 19:31:25,488 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Changed 1 items: [1878] on folder /Matsuda (Execução)
    2014-07-23 19:31:25,825 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Added 2 on folder /Matsuda (Execução)
    2014-07-23 19:31:26,332 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Changed 4 items: [1746, 1738, 1773, 1743] on folder /Explorer (Cubatão)
    2014-07-23 19:31:45,734 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Added 27 on folder /Explorer (Cubatão)
    2014-07-23 19:31:45,770 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Changed 2 items: [1551, 1553] on folder /Arpe (MS PIS COFINS Importação)
    2014-07-23 19:31:45,939 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31832;] sync - Sync[23938]: Added 2 on folder /Arpe (MS PIS COFINS Importação)

    2014-07-23 19:31:51,616 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Changed 1 items: [3005] on folder /Junk
    2014-07-23 19:31:51,735 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Added 12 on folder /Ana Esterque Dohi
    2014-07-23 19:31:51,837 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Changed 4 items: [2420, 2422, 2417, 2425] on folder /Selma Zebulum
    2014-07-23 19:31:52,371 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Added 10 on folder /Selma Zebulum
    2014-07-23 19:31:52,449 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Changed 2 items: [1942, 1964] on folder /Philips (Dixtal x Colossus)
    2014-07-23 19:31:52,575 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Added 2 on folder /Philips (Dixtal x Colossus)
    2014-07-23 19:31:52,600 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Changed 3 items: [1924, 1936, 1937] on folder /Philips (Dixtal - Protesto - SP)
    2014-07-23 19:31:52,629 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Added 2 on folder /Philips (Dixtal - Protesto - SP)
    2014-07-23 19:31:52,643 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: SoftDeleted 1 items: [1883] on folder /Matsuda Execução
    2014-07-23 19:31:52,647 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Changed 1 items: [1878] on folder /Matsuda (Execução)
    2014-07-23 19:31:52,974 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Added 2 on folder /Matsuda (Execução)
    2014-07-23 19:31:53,504 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31725;] sync - Sync[23940]: Changed 4 items: [1746, 1738, 1773, 1743] on folder /Explorer (Cubatão)

    2014-07-23 19:32:18,187 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - ZxMobile Handler: [186.203.2.87] ZxMobile Command Sync on account juliana@azadv.com.br from device WindowsOutlook15/CCEEE51001CB486584CD60BBA15D28B1
    2014-07-23 19:32:18,197 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Changed 1 items: [3005] on folder /Junk
    2014-07-23 19:32:18,313 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Added 12 on folder /Ana Esterque Dohi
    2014-07-23 19:32:18,419 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Changed 4 items: [2420, 2422, 2417, 2425] on folder /Selma Zebulum
    2014-07-23 19:32:19,003 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Added 10 on folder /Selma Zebulum
    2014-07-23 19:32:19,090 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Changed 2 items: [1942, 1964] on folder /Philips (Dixtal x Colossus)
    2014-07-23 19:32:19,289 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Added 2 on folder /Philips (Dixtal x Colossus)
    2014-07-23 19:32:19,313 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Changed 3 items: [1924, 1936, 1937] on folder /Philips (Dixtal - Protesto - SP)
    2014-07-23 19:32:19,347 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Added 2 on folder /Philips (Dixtal - Protesto - SP)
    2014-07-23 19:32:19,360 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: SoftDeleted 1 items: [1883] on folder /Matsuda Execução
    2014-07-23 19:32:19,370 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Changed 1 items: [1878] on folder /Matsuda (Execução)
    2014-07-23 19:32:19,706 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Added 2 on folder /Matsuda (Execução)
    2014-07-23 19:32:20,250 INFO [juliana@azadv.com.br CCEEE51001CB486584CD60BBA15D28B1] [tid=31847;] sync - Sync[23943]: Changed 4 items: [1746, 1738, 1773, 1743] on folder /Explorer (Cubatão)


    In this case, outlook is already updated.

    My Zimbra version is 8.0.7 and zextras is 1.8.116

    Best Regards,

    Cassio
    Last edited by cassioac; 07-24-2014 at 06:19 AM. Reason: version

  4. #4
    Active Member
    Join Date
    Jun 2012
    Posts
    16
    After further investigation, I've discovered that if I set ZxMobile_WindowSizeLimit to a low value (20 instead of 75, in my case) the sync continues, what makes me think the problem is with some specific email, as pointed before by d0s0n in my last problem. If I'm right, please help me identify the items that are causing these loops so I can correctly send the correct problematic emails through the official bug report method as described on the wiki.

    Thanks

    Cassio

  5. #5
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,360
    Hello Cassioac!

    In order to find out the troublesome item, please add an Account Logger setting the Window Size for the logged account to 1:

    zxsuite mobile doAddAccountLogger email@domain.com debug /path/to/logfile window_size 1


    Feel free to send the account logger file or the single item over to community@zextras.com so that we'll be able to properly analyze it...

    Have a nice day,
    Cine
    the ZeXtras Team
    Last edited by Cine; 07-24-2014 at 09:27 AM.

  6. #6
    Active Member
    Join Date
    Jun 2012
    Posts
    16
    I'll send it tomorrow, anyway I would like to anticipate that if I set the window size to 1 or close to 1, it always bypasses the sync glitch and continues syncing fine after I set the value up again.

    This problem happens very frequently.

    Thanks

  7. #7
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,360
    Hello cassioac!

    I didn't get any logfile, please feel free to send those to community@zextras.com

    Have a nice day,
    Cine
    the ZeXtras Team

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