Folders not syncing

**ramalheiro** · 09-07-2013, 04:46 PM

Hi, my folders and subfolders are not syncing

I already tried, rename FOLDER_OLD, create a new one and than move the content to the new folder, nothing.
Tried already, reset sync, nothing.
Remove the account from the iOS, and add again, nothing.

My phone is a iPhone 4S.

Here a log of my account

<?xml version="1.0" standalone="no"?>
<Sync>
<Collections>
<Collection>
<Class>Email</Class>
<SyncKey>4ff03d83a346430a9000380934aa0662/9320/48/1</SyncKey>
<CollectionId>9320</CollectionId>
<DeletesAsMoves />
<GetChanges />
<WindowSize>25</WindowSize>
<Options>
<FilterType>5</FilterType>
<Truncation>1</Truncation>
<MIMETruncation>1</MIMETruncation>
<MIMESupport>0</MIMESupport>
</Options>
</Collection>
</Collections>
</Sync>
2013-09-07 12:32:25,874 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: cacheCommand changed: false
2013-09-07 12:32:25,874 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: Sync on folder path: /Passagem
2013-09-07 12:32:25,874 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Sync on zimbraType: 5
2013-09-07 12:32:25,875 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Current sync status: D: 4ff03d83a346430a9000380934aa0662/9320/48/1 S: 4ff03d83a346430a9000380934aa0662/9320/48/1 P: Invalid State/-1/49/0
2013-09-07 12:32:25,875 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Sending server sync state: 4ff03d83a346430a9000380934aa0662/9320/48/1
2013-09-07 12:32:25,875 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: TimeWindow: 2678400000
2013-09-07 12:32:25,876 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Changed items: []
2013-09-07 12:32:25,876 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: Changed items: 0
2013-09-07 12:32:25,877 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Added items: []
2013-09-07 12:32:25,877 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: Added items: 0
2013-09-07 12:32:25,878 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Deleted items: []
2013-09-07 12:32:25,878 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: Deleted items: 0
2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: SoftDeleted items: []
2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: SoftDeleted items: 0
2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Updating sequence to 132707
2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] debug [881] setSyncState: 4ff03d83-a346-430a-9000-380934aa0662 => 4ff03d83a346430a9000380934aa0662/9320/48/1
2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] debug ZxMobile Handler: Sync computed in 19ms
2013-09-07 12:32:25,880 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Debug Response: <?xml version="1.0" standalone="no"?>
<n1:Sync xmlns:n1="AirSync">
<n1:Collections>
<n1:Collection>
<n1:Class>Email</n1:Class>
<n1:SyncKey>4ff03d83a346430a9000380934aa0662/9320/48/1</n1:SyncKey>
<n1:CollectionId>9320</n1:CollectionId>
<n1:Status>1</n1:Status>
</n1:Collection>
</n1:Collections>
</n1:Sync>
2013-09-07 12:32:25,880 [user@domain.com ApplC38GQLWZDT9Y] debug [881] finalizeChanges
2013-09-07 12:32:25,881 [user@domain.com ApplC38GQLWZDT9Y] debug [881] cancelChanges
2013-09-07 12:32:32,141 [qtp263094610-517:https://192.160.0.14:443/Microsoft-S...hone&Cmd=Ping] debug Cached auth found for user@domain.com id: 4ff03d83-a346-430a-9000-380934aa0662
2013-09-07 12:32:32,143 [user@domain.com ApplC38GQLWZDT9Y] debug Ping[882]: Base64 rawData: AwFqAAANRUgDMTQ4NgABSUpLAzI4NjUAAUwDRW1haWwAAQFKSw M2Nzc4AAFMA1Rhc2tzAAEBSksDOTMyMAABTANFbWFpbAABAUpL AzcAAUwDQ29udGFjdHMAAQFKSwM2NzQ4AAFMA1Rhc2tzAAEBSk sDNjc3OQABTANUYXNrcwABAUpLAzkyNjkAAUwDQ2FsZW5kYXIA AQFKSwMxNQABTANUYXNrcwABAUpLAzEwAAFMA0NhbGVuZGFyAA EBSksDMgABTANFbWFpbAABAQEB
2013-09-07 12:32:32,146 [user@domain.com ApplC38GQLWZDT9Y] debug Device XML Input, EAS version: 2.5
<?xml version="1.0" standalone="no"?>
<Ping>
<HeartbeatInterval>1486</HeartbeatInterval>
<Folders>
<Folder>
<Id>2865</Id>
<Class>Email</Class>
</Folder>
<Folder>
<Id>6778</Id>
<Class>Tasks</Class>
</Folder>
<Folder>
<Id>9320</Id>
<Class>Email</Class>
</Folder>
<Folder>
<Id>7</Id>
<Class>Contacts</Class>
</Folder>
<Folder>
<Id>6748</Id>
<Class>Tasks</Class>
</Folder>
<Folder>
<Id>6779</Id>
<Class>Tasks</Class>
</Folder>
<Folder>
<Id>9269</Id>
<Class>Calendar</Class>
</Folder>
<Folder>
<Id>15</Id>
<Class>Tasks</Class>
</Folder>
<Folder>
<Id>10</Id>
<Class>Calendar</Class>
</Folder>
<Folder>
<Id>2</Id>
<Class>Email</Class>
</Folder>
</Folders>
</Ping>
2013-09-07 12:32:32,152 [user@domain.com ApplC38GQLWZDT9Y] debug Ping[882]: cacheCommand changed: false
2013-09-07 12:32:32,152 [user@domain.com ApplC38GQLWZDT9Y] info Ping[882]: Class: Email - Folder: /Inbox Class: Calendar - Folder: /Calendar Class: Tasks - Folder: /Tasks Class: Calendar - Folder: /Logisitica Spoleto-Dominos Class: Tasks - Folder: /Dominos Class: Tasks - Folder: /TI Class: Contacts - Folder: /Contacts Class: Email - Folder: /Passagem Class: Tasks - Folder: /Spoleto Class: Email - Folder: /Equipamento
2013-09-07 12:32:32,160 [ZeXtras Activity Thread] debug Ping[877]: Device already syncing, aborting Ping to user@domain.com for device iPhone/ApplC38GQLWZDT9Y
2013-09-07 12:32:32,160 [ZeXtras Activity Thread] debug Ping[877]: Continuation: resume
2013-09-07 12:32:32,160 [qtp263094610-508:https://192.160.0.14:443/Microsoft-S...hone&Cmd=Ping] debug Continuation: resumed!!
2013-09-07 12:32:32,161 [user@domain.com ApplC38GQLWZDT9Y] debug Ping[877]: Debug Response: <?xml version="1.0" standalone="no"?>
<n1:Ping xmlns:n1="Ping">
<n1:Status>1</n1:Status>
</n1:Ping>
2013-09-07 12:32:32,161 [user@domain.com ApplC38GQLWZDT9Y] info Ping[877]: Connection broken on client: 4ff03d83-a346-430a-9000-380934aa0662\ApplC38GQLWZDT9Y
2013-09-07 12:32:32,161 [user@domain.com ApplC38GQLWZDT9Y] debug [877] cancelChanges
2013-09-07 12:35:10,546 [qtp263094610-508:https://192.160.0.14:443/Microsoft-S...hone&Cmd=Sync] debug Cached auth found for user@domain.com id: 4ff03d83-a346-430a-9000-380934aa0662
2013-09-07 12:35:10,547 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[889]: Base64 rawData: AwFqAEVcT1ADRW1haWwAAUsDNGZmMDNkODNhMzQ2NDMwYTkwMD AzODA5MzRhYTA2NjIvOTMyMC80OC8xAAFSAzkzMjAAAR4TVQMy NQABV1gDNQABWQMxAAFjAzEAAWIDMAABAQEBAQ==
2013-09-07 12:35:10,549 [user@domain.com ApplC38GQLWZDT9Y] debug Device XML Input, EAS version: 2.5
<?xml version="1.0" standalone="no"?>
<Sync>
<Collections>
<Collection>
<Class>Email</Class>
<SyncKey>4ff03d83a346430a9000380934aa0662/9320/48/1</SyncKey>
<CollectionId>9320</CollectionId>
<DeletesAsMoves />
<GetChanges />
<WindowSize>25</WindowSize>
<Options>
<FilterType>5</FilterType>
<Truncation>1</Truncation>
<MIMETruncation>1</MIMETruncation>
<MIMESupport>0</MIMESupport>
</Options>
</Collection>
</Collections>
</Sync>

**Cine** · 09-09-2013, 09:35 AM

Hello ramalheiro!

In order to properly assist you I'd need to know a bit more about your case... Could you please provide all informations reported in the "General", "The Golden Rule" and "ZxMobile" sections of the "IMPORTANT: How to report a ZeXtras Suite Issue" announcement thread, along with the output of the following command?

Code:

zmmailbox -z -m user@domain.com gaf

Also, are the missing folders owned by the mailbox you are synchronizing or shared by another user? In the latter case the software is working as intended, as Shared Items are not yet supported by ZeXtras Mobile...

Have a nice day,
Cine
the ZeXtras Team

**ramalheiro** · 09-13-2013, 08:18 PM

Zimbra Version - Release 8.0.1.GA.5438.UBUNTU12.64 UBUNTU12_64 FOSS edition.

Code:

Zextras Version: zextras_version                                     1.8.9
        zextras_target                                      8.0.1
        zextras_commit                                      304e6998fee98f98b81d384008ddf86b137ff839
        zextras_lib_version                                 1.0.0
        zextras_lib_commit                                  2c5e5f8f8a04dcf84cb414205cd4d229c0f4ef48
OS Version: 6.1.3 iPhone 4S
Number of servers: 01
Number of mailbox servers: 01

The folders are not missing, they are not syncing. The messages don't sync with the server, the folder are empty on the iPhone.
They are not shared folders, the user own the folders.

Thanks

Cesar Ramalheiro

Code:

zimbra@mail:~$ zmmailbox -z -m ramalheiro@redecr.com.br gaf
        Id  View      Unread   Msg Count  Path
----------  ----  ----------  ----------  ----------
         1  unkn           0           0  /
      2875  mess           0         173  /Amcom
        16  docu           0           3  /Briefcase
      1936  docu           0           4  /Briefcase/Amcom
      8889  docu           0          17  /Briefcase/NFe - Spoleto-Dominos
      8673  docu           0           8  /Briefcase/Spoleto-Dominos
        10  appo           0         122  /Calendar
        14  mess           0          33  /Chats
       720  mess           0          44  /Consultoria
         7  cont           0           9  /Contacts
       359  mess           0          31  /Deleted Messages
      6779  task           0           7  /Dominos
         6  mess           0           0  /Drafts
        13  cont           0         114  /Emailed Contacts
      2865  mess           0          29  /Equipamento
       875  mess           0           0  /Franquia
         2  mess           0        1971  /Inbox
         4  mess           0           0  /Junk
      9269  appo           0          14  /Logisitica Spoleto-Dominos
       542  mess           0         112  /Marketing
      9320  mess           0          52  /Passagem
         5  mess           0         693  /Sent
       336  mess           0         884  /Sent Messages
      6778  task           0           7  /Spoleto
        15  task           0          45  /Tasks
      6748  task           0          11  /TI
         3  unkn           0          12  /Trash
      1386  appo           0         788  /Cesar D. Ramalheiro's Calendar (cesar@redecr.com.br:10)
zimbra@mail:~$

Originally Posted by Cine

Hello ramalheiro!

In order to properly assist you I'd need to know a bit more about your case... Could you please provide all informations reported in the "General", "The Golden Rule" and "ZxMobile" sections of the "IMPORTANT: How to report a ZeXtras Suite Issue" announcement thread, along with the output of the following command?

Code:

zmmailbox -z -m user@domain.com gaf

Also, are the missing folders owned by the mailbox you are synchronizing or shared by another user? In the latter case the software is working as intended, as Shared Items are not yet supported by ZeXtras Mobile...

Have a nice day,
Cine
the ZeXtras Team

**d0s0n** · 09-14-2013, 04:13 PM

Hi Cesar,

...maybe you miss "Mail days to sync" setting on your Iphone. Default value is 3 days, so if you have some folders with mails older than 3 days, they were not synced.

Have a nice WeekEnd!
D0s0n

**mkazmierczyk** · 10-23-2013, 06:48 PM

Originally Posted by Cine

Hello ramalheiro!

In order to properly assist you I'd need to know a bit more about your case... Could you please provide all informations reported in the "General", "The Golden Rule" and "ZxMobile" sections of the "IMPORTANT: How to report a ZeXtras Suite Issue" announcement thread, along with the output of the following command?

Code:

zmmailbox -z -m user@domain.com gaf

Also, are the missing folders owned by the mailbox you are synchronizing or shared by another user? In the latter case the software is working as intended, as Shared Items are not yet supported by ZeXtras Mobile...

Have a nice day,
Cine
the ZeXtras Team

Hi,

Any ETA of Shared Folder sync, especially in Outlook 2013.

Regards,

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