Folders not syncing
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Thread: Folders not syncing

  1. #1
    Active Member
    Join Date
    Apr 2013
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    Folders not syncing

    Hi, my folders and subfolders are not syncing


    I already tried, rename FOLDER_OLD, create a new one and than move the content to the new folder, nothing.
    Tried already, reset sync, nothing.
    Remove the account from the iOS, and add again, nothing.


    My phone is a iPhone 4S.


    Here a log of my account




    <?xml version="1.0" standalone="no"?>
    <Sync>
    <Collections>
    <Collection>
    <Class>Email</Class>
    <SyncKey>4ff03d83a346430a9000380934aa0662/9320/48/1</SyncKey>
    <CollectionId>9320</CollectionId>
    <DeletesAsMoves />
    <GetChanges />
    <WindowSize>25</WindowSize>
    <Options>
    <FilterType>5</FilterType>
    <Truncation>1</Truncation>
    <MIMETruncation>1</MIMETruncation>
    <MIMESupport>0</MIMESupport>
    </Options>
    </Collection>
    </Collections>
    </Sync>
    2013-09-07 12:32:25,874 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: cacheCommand changed: false
    2013-09-07 12:32:25,874 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: Sync on folder path: /Passagem
    2013-09-07 12:32:25,874 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Sync on zimbraType: 5
    2013-09-07 12:32:25,875 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Current sync status: D: 4ff03d83a346430a9000380934aa0662/9320/48/1 S: 4ff03d83a346430a9000380934aa0662/9320/48/1 P: Invalid State/-1/49/0
    2013-09-07 12:32:25,875 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Sending server sync state: 4ff03d83a346430a9000380934aa0662/9320/48/1
    2013-09-07 12:32:25,875 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: TimeWindow: 2678400000
    2013-09-07 12:32:25,876 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Changed items: []
    2013-09-07 12:32:25,876 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: Changed items: 0
    2013-09-07 12:32:25,877 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Added items: []
    2013-09-07 12:32:25,877 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: Added items: 0
    2013-09-07 12:32:25,878 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Deleted items: []
    2013-09-07 12:32:25,878 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: Deleted items: 0
    2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: SoftDeleted items: []
    2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] info Sync[881]: SoftDeleted items: 0
    2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Updating sequence to 132707
    2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] debug [881] setSyncState: 4ff03d83-a346-430a-9000-380934aa0662 => 4ff03d83a346430a9000380934aa0662/9320/48/1
    2013-09-07 12:32:25,879 [user@domain.com ApplC38GQLWZDT9Y] debug ZxMobile Handler: Sync computed in 19ms
    2013-09-07 12:32:25,880 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[881]: Debug Response: <?xml version="1.0" standalone="no"?>
    <n1:Sync xmlns:n1="AirSync">
    <n1:Collections>
    <n1:Collection>
    <n1:Class>Email</n1:Class>
    <n1:SyncKey>4ff03d83a346430a9000380934aa0662/9320/48/1</n1:SyncKey>
    <n1:CollectionId>9320</n1:CollectionId>
    <n1:Status>1</n1:Status>
    </n1:Collection>
    </n1:Collections>
    </n1:Sync>
    2013-09-07 12:32:25,880 [user@domain.com ApplC38GQLWZDT9Y] debug [881] finalizeChanges
    2013-09-07 12:32:25,881 [user@domain.com ApplC38GQLWZDT9Y] debug [881] cancelChanges
    2013-09-07 12:32:32,141 [qtp263094610-517:https://192.160.0.14:443/Microsoft-S...hone&Cmd=Ping] debug Cached auth found for user@domain.com id: 4ff03d83-a346-430a-9000-380934aa0662
    2013-09-07 12:32:32,143 [user@domain.com ApplC38GQLWZDT9Y] debug Ping[882]: Base64 rawData: AwFqAAANRUgDMTQ4NgABSUpLAzI4NjUAAUwDRW1haWwAAQFKSw M2Nzc4AAFMA1Rhc2tzAAEBSksDOTMyMAABTANFbWFpbAABAUpL AzcAAUwDQ29udGFjdHMAAQFKSwM2NzQ4AAFMA1Rhc2tzAAEBSk sDNjc3OQABTANUYXNrcwABAUpLAzkyNjkAAUwDQ2FsZW5kYXIA AQFKSwMxNQABTANUYXNrcwABAUpLAzEwAAFMA0NhbGVuZGFyAA EBSksDMgABTANFbWFpbAABAQEB
    2013-09-07 12:32:32,146 [user@domain.com ApplC38GQLWZDT9Y] debug Device XML Input, EAS version: 2.5
    <?xml version="1.0" standalone="no"?>
    <Ping>
    <HeartbeatInterval>1486</HeartbeatInterval>
    <Folders>
    <Folder>
    <Id>2865</Id>
    <Class>Email</Class>
    </Folder>
    <Folder>
    <Id>6778</Id>
    <Class>Tasks</Class>
    </Folder>
    <Folder>
    <Id>9320</Id>
    <Class>Email</Class>
    </Folder>
    <Folder>
    <Id>7</Id>
    <Class>Contacts</Class>
    </Folder>
    <Folder>
    <Id>6748</Id>
    <Class>Tasks</Class>
    </Folder>
    <Folder>
    <Id>6779</Id>
    <Class>Tasks</Class>
    </Folder>
    <Folder>
    <Id>9269</Id>
    <Class>Calendar</Class>
    </Folder>
    <Folder>
    <Id>15</Id>
    <Class>Tasks</Class>
    </Folder>
    <Folder>
    <Id>10</Id>
    <Class>Calendar</Class>
    </Folder>
    <Folder>
    <Id>2</Id>
    <Class>Email</Class>
    </Folder>
    </Folders>
    </Ping>
    2013-09-07 12:32:32,152 [user@domain.com ApplC38GQLWZDT9Y] debug Ping[882]: cacheCommand changed: false
    2013-09-07 12:32:32,152 [user@domain.com ApplC38GQLWZDT9Y] info Ping[882]: Class: Email - Folder: /Inbox Class: Calendar - Folder: /Calendar Class: Tasks - Folder: /Tasks Class: Calendar - Folder: /Logisitica Spoleto-Dominos Class: Tasks - Folder: /Dominos Class: Tasks - Folder: /TI Class: Contacts - Folder: /Contacts Class: Email - Folder: /Passagem Class: Tasks - Folder: /Spoleto Class: Email - Folder: /Equipamento
    2013-09-07 12:32:32,160 [ZeXtras Activity Thread] debug Ping[877]: Device already syncing, aborting Ping to user@domain.com for device iPhone/ApplC38GQLWZDT9Y
    2013-09-07 12:32:32,160 [ZeXtras Activity Thread] debug Ping[877]: Continuation: resume
    2013-09-07 12:32:32,160 [qtp263094610-508:https://192.160.0.14:443/Microsoft-S...hone&Cmd=Ping] debug Continuation: resumed!!
    2013-09-07 12:32:32,161 [user@domain.com ApplC38GQLWZDT9Y] debug Ping[877]: Debug Response: <?xml version="1.0" standalone="no"?>
    <n1:Ping xmlns:n1="Ping">
    <n1:Status>1</n1:Status>
    </n1:Ping>
    2013-09-07 12:32:32,161 [user@domain.com ApplC38GQLWZDT9Y] info Ping[877]: Connection broken on client: 4ff03d83-a346-430a-9000-380934aa0662\ApplC38GQLWZDT9Y
    2013-09-07 12:32:32,161 [user@domain.com ApplC38GQLWZDT9Y] debug [877] cancelChanges
    2013-09-07 12:35:10,546 [qtp263094610-508:https://192.160.0.14:443/Microsoft-S...hone&Cmd=Sync] debug Cached auth found for user@domain.com id: 4ff03d83-a346-430a-9000-380934aa0662
    2013-09-07 12:35:10,547 [user@domain.com ApplC38GQLWZDT9Y] debug Sync[889]: Base64 rawData: AwFqAEVcT1ADRW1haWwAAUsDNGZmMDNkODNhMzQ2NDMwYTkwMD AzODA5MzRhYTA2NjIvOTMyMC80OC8xAAFSAzkzMjAAAR4TVQMy NQABV1gDNQABWQMxAAFjAzEAAWIDMAABAQEBAQ==
    2013-09-07 12:35:10,549 [user@domain.com ApplC38GQLWZDT9Y] debug Device XML Input, EAS version: 2.5
    <?xml version="1.0" standalone="no"?>
    <Sync>
    <Collections>
    <Collection>
    <Class>Email</Class>
    <SyncKey>4ff03d83a346430a9000380934aa0662/9320/48/1</SyncKey>
    <CollectionId>9320</CollectionId>
    <DeletesAsMoves />
    <GetChanges />
    <WindowSize>25</WindowSize>
    <Options>
    <FilterType>5</FilterType>
    <Truncation>1</Truncation>
    <MIMETruncation>1</MIMETruncation>
    <MIMESupport>0</MIMESupport>
    </Options>
    </Collection>
    </Collections>
    </Sync>
    Last edited by Cine; 09-09-2013 at 09:36 AM. Reason: Removed personal informations

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Apr 2011
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    2,342
    Hello ramalheiro!

    In order to properly assist you I'd need to know a bit more about your case... Could you please provide all informations reported in the "General", "The Golden Rule" and "ZxMobile" sections of the "IMPORTANT: How to report a ZeXtras Suite Issue" announcement thread, along with the output of the following command?

    Code:
    zmmailbox -z -m user@domain.com gaf
    Also, are the missing folders owned by the mailbox you are synchronizing or shared by another user? In the latter case the software is working as intended, as Shared Items are not yet supported by ZeXtras Mobile...

    Have a nice day,
    Cine
    the ZeXtras Team
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  3. #3
    Active Member
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    Apr 2013
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    4

    Informations - Golden Rule

    Zimbra Version - Release 8.0.1.GA.5438.UBUNTU12.64 UBUNTU12_64 FOSS edition.

    Code:
    Zextras Version: zextras_version                                     1.8.9
            zextras_target                                      8.0.1
            zextras_commit                                      304e6998fee98f98b81d384008ddf86b137ff839
            zextras_lib_version                                 1.0.0
            zextras_lib_commit                                  2c5e5f8f8a04dcf84cb414205cd4d229c0f4ef48
    OS Version: 6.1.3 iPhone 4S
    Number of servers: 01
    Number of mailbox servers: 01
    The folders are not missing, they are not syncing. The messages don't sync with the server, the folder are empty on the iPhone.
    They are not shared folders, the user own the folders.

    Thanks

    Cesar Ramalheiro

    Code:
    zimbra@mail:~$ zmmailbox -z -m ramalheiro@redecr.com.br gaf
            Id  View      Unread   Msg Count  Path
    ----------  ----  ----------  ----------  ----------
             1  unkn           0           0  /
          2875  mess           0         173  /Amcom
            16  docu           0           3  /Briefcase
          1936  docu           0           4  /Briefcase/Amcom
          8889  docu           0          17  /Briefcase/NFe - Spoleto-Dominos
          8673  docu           0           8  /Briefcase/Spoleto-Dominos
            10  appo           0         122  /Calendar
            14  mess           0          33  /Chats
           720  mess           0          44  /Consultoria
             7  cont           0           9  /Contacts
           359  mess           0          31  /Deleted Messages
          6779  task           0           7  /Dominos
             6  mess           0           0  /Drafts
            13  cont           0         114  /Emailed Contacts
          2865  mess           0          29  /Equipamento
           875  mess           0           0  /Franquia
             2  mess           0        1971  /Inbox
             4  mess           0           0  /Junk
          9269  appo           0          14  /Logisitica Spoleto-Dominos
           542  mess           0         112  /Marketing
          9320  mess           0          52  /Passagem
             5  mess           0         693  /Sent
           336  mess           0         884  /Sent Messages
          6778  task           0           7  /Spoleto
            15  task           0          45  /Tasks
          6748  task           0          11  /TI
             3  unkn           0          12  /Trash
          1386  appo           0         788  /Cesar D. Ramalheiro's Calendar (cesar@redecr.com.br:10)
    zimbra@mail:~$

    Quote Originally Posted by Cine View Post
    Hello ramalheiro!

    In order to properly assist you I'd need to know a bit more about your case... Could you please provide all informations reported in the "General", "The Golden Rule" and "ZxMobile" sections of the "IMPORTANT: How to report a ZeXtras Suite Issue" announcement thread, along with the output of the following command?

    Code:
    zmmailbox -z -m user@domain.com gaf
    Also, are the missing folders owned by the mailbox you are synchronizing or shared by another user? In the latter case the software is working as intended, as Shared Items are not yet supported by ZeXtras Mobile...

    Have a nice day,
    Cine
    the ZeXtras Team

  4. #4
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
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    565
    Hi Cesar,

    ...maybe you miss "Mail days to sync" setting on your Iphone. Default value is 3 days, so if you have some folders with mails older than 3 days, they were not synced.

    Have a nice WeekEnd!
    D0s0n
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  5. #5
    Member
    Join Date
    Nov 2012
    Posts
    34
    Quote Originally Posted by Cine View Post
    Hello ramalheiro!

    In order to properly assist you I'd need to know a bit more about your case... Could you please provide all informations reported in the "General", "The Golden Rule" and "ZxMobile" sections of the "IMPORTANT: How to report a ZeXtras Suite Issue" announcement thread, along with the output of the following command?

    Code:
    zmmailbox -z -m user@domain.com gaf
    Also, are the missing folders owned by the mailbox you are synchronizing or shared by another user? In the latter case the software is working as intended, as Shared Items are not yet supported by ZeXtras Mobile...

    Have a nice day,
    Cine
    the ZeXtras Team
    Hi,

    Any ETA of Shared Folder sync, especially in Outlook 2013.

    Regards,

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