Mobile Devices run out of Power

[mo23]

Hi ...

I upgraded to 1.8.8 on last wednesday 10.07 ... From this day on my acces.log explodes to more than 150MB a day with about 25 mobile clients and the devices run out of power very fast.

access.log:
POST /Microsoft-Server-ActiveSync?User=xy&DeviceID=xy&DeviceType=xy&Cmd= GetItemEstimate, Ping or FolderSync more than once a second per device

Affected are Android & WindowsPhone devices as i can not test an iPhone. Disabling sync for mobile device in the webinterface helped to safe power on the affected device for testing.

Regards
Moritz

there are huge trace.logs for every day and the sync.log is about 470MB

Sorry for the missing information:

VMware Zimbra-Version: 8.0.3_GA_5664.FOSS
ZeXtras: 1.8.8
OS: Ubuntu 12.04 LTS
Single Server
29 Mailboxes

I will send the logs to the given address ...

[Cine]

Hello Moritz,
welcome to the forums!

I notified your issue to the devs - I'll get back to you as soon as possible, we'll probably need some additional information...

Have a nice day,
Cine
the ZeXtras Team

[Cine]

Hello again Moritz!

To begin with, I'd like you to provide the informations described in the "The Golden Rule" and "ZxMobile" sections of the "IMPORTANT - How to report a ZeXtras Suite issue" announcement post.
Please send the logfile to community@zextras.com.


Have a nice day,
Cine

[velvet]

Hello Cine,

here exactly the same problem with iOS!

Zimbra Version: Release 8.0.4.GA.5737.UBUNTU12.64 UBUNTU12_64 FOSS edition
OS: Ubuntu 12.04.2 LTS
iOS: 6.1.4
ZeXtras: 1.8.8

Regards
velvet

[Cine]

Hello Everybody!

The devs are analyzing the issue, if you could please send to community@zextras.com a logfile for one of the affected devices (obtained with an Account Logger) that would incredibly speed up the process... 5-10 minutes of synchronization span would be enough, but the more the merrier

Have a nice day,
Cine
the ZeXtras Team

[mo23]

Hello Cine!

I sent a message with 2 minutes of logging, as the file grew up to 2.1MB in this period

Regards

[Cine]

Hello Cine!

I sent a message with 2 minutes of logging, as the file grew up to 2.1MB in this period

Regards

Thanks!
The devs are having a look at ir right now...

[Cine]

Hello everybody!

The devs analyzed the issue: this behaviour is caused by an old issue that has been actually solved but left some "trailing" bad syncstates, so it only impacts a restricted pool of users and will not affect newly synchronized devices. Resetting the Syncstate of an affected device should solve the issue (in case of a Windows Phone device you'll have to delete and then create the account on the device instead).

Please let me know how this turns out!

Have a nice day,
Cine
the Zextras Team

[velvet]

Hello everybody!

The devs analyzed the issue: this behaviour is caused by an old issue that has been actually solved but left some "trailing" bad syncstates, so it only impacts a restricted pool of users and will not affect newly synchronized devices. Resetting the Syncstate of an affected device should solve the issue (in case of a Windows Phone device you'll have to delete and then create the account on the device instead).

Please let me know how this turns out!

Have a nice day,
Cine
the Zextras Team

hi cine,

thanks for the quick response! unfortunately, resetting the syncstate (reset and remove device) does not work for me. same problem, every second a log entry:

2013-07-16 18:12:50,316 INFO  [xx@xx.org ApplC3XXXXXX] [tid=38249;] sync - ZxMobile Handler: [123.123.123.123] ZxMobile Command Ping on account xx@xx.org from device iPhone/ApplC3XXXXXX

2013-07-16 18:12:50,316 INFO  [tid=38249;] sync - Ping[911296]: Missing Parameters: [heartbeat interval] (session = de3cgfda-f241-4f40-954d-XXXXXX\ApplC3XXXXXXXXXX)

regards,
velvet

UPDATE: after delete, doRemoveDevice and recreate the account, I saw this:

2013-07-16 18:35:27,793 INFO   [tid=38428;] sync - ZxMobile Notifier: abort notification: 913437
2013-07-16 18:35:27,794 INFO   [tid=38428;] sync - Ping[913437]: Connection broken on client: de3cgfda-f241-4f40-954d-XXXXXX\ApplC3XXXXXXXX

however, delete account and create (on iOS) seems to be working now but that is not a solution for 20 clients.


thanks,
velvet

[d0s0n]

Hi Velvet,

I'll dig deep on this issue tomorrow and I think we'll find a better solution for your problem... but I hope that not all your devices have a "bad" sync-state, don't you?

D0s0n