Mobile Devices run out of Power

[velvet]

Hi Velvet,

I'll dig deep on this issue tomorrow and I think we'll find a better solution for your problem... but I hope that not all your devices have a "bad" sync-state, don't you?

D0s0n

Hi D0s0n,

ok, thanks!

Here the bad news: after few hours the problem is back! and yes, all our iOS devices have the
trouble.

regards,
velvet

[mo23]

Hi Velvet,

I'll dig deep on this issue tomorrow and I think we'll find a better solution for your problem... but I hope that not all your devices have a "bad" sync-state, don't you?

D0s0n

Hi d0s0n!

As I can say now, everything works fine for us. I did some AccountReset on affected IDs and a WindowsPhone client deleted and recreated it ... I have a debug Log while recreating the WindowsAccount if you need this for your devs?

But now i have another problem with one Android client after resetting the account
46.115.90.142 - - [17/Jul/2013:08:27:22 +0000] "POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=claudia.daehnert&DeviceId =SAMSUNG1352944056402111&DeviceType=SAMSUNGGTI9100 HTTP/1.1" 200 13 "-" "SAMSUNG-GT-I9100/100.40102" 3
46.115.90.142 - - [17/Jul/2013:08:27:23 +0000] "POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=claudia.daehnert&DeviceId =SAMSUNG1352944056402111&DeviceType=SAMSUNGGTI9100 HTTP/1.1" 200 13 "-" "SAMSUNG-GT-I9100/100.40102" 3

I will send your devs the debug log

Thanks for your great support
Moritz

[Cine]

Hello everybody!

We are testing a patched ZeXtras Suite build that should solve once and for all the issue (without even needing to reset the syncstate of the device)...

Here the bad news: after few hours the problem is back! and yes, all our iOS devices have the
trouble.

Velvet, can you please send me another log extract like yesterday's to make sure that the cause is the very same than the one before the syncstate reset?

But now i have another problem with one Android client after resetting the account
46.115.90.142 - - [17/Jul/2013:08:27:22 +0000] "POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=claudia.daehnert&DeviceId =SAMSUNG1352944056402111&DeviceType=SAMSUNGGTI9100 HTTP/1.1" 200 13 "-" "SAMSUNG-GT-I9100/100.40102" 3
46.115.90.142 - - [17/Jul/2013:08:27:23 +0000] "POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=claudia.daehnert&DeviceId =SAMSUNG1352944056402111&DeviceType=SAMSUNGGTI9100 HTTP/1.1" 200 13 "-" "SAMSUNG-GT-I9100/100.40102" 3

I will send your devs the debug log

mo23, can you please also describe the new issue you are experiencing? The lines you reported look fine...


Have a nice day,
Cine
the ZeXtras Team

[mo23]

Hi Cine!

I have sent a debug.log to community@zextras.com ... but it seems that it is getting better now. After resetting the account this PING request was every second ...

I will have a look on it as I resetted some more affected accounts

Regards
Moritz

iPad Account has the same problem after reset like velvet documentated

[Cine]

Hello everybody!

The Dev Team just built a patched ZeXtras Suite package for this case, you can download it from http://www.zextras.com/download/zext...6ef52a4da4.tgz

Please install this package as a normal update and let me know if the issue is solved!


Have a nice day,
Cine
the ZeXtras Team

[velvet]

Hello everybody!

The Dev Team just built a patched ZeXtras Suite package for this case, you can download it from http://www.zextras.com/download/zext...6ef52a4da4.tgz

Please install this package as a normal update and let me know if the issue is solved!


Have a nice day,
Cine
the ZeXtras Team

Hello Cine!

thanks for the quick fix! unfortunately, no improvement.
I will send you the log very soon.

thanks,
velvet

[mo23]

Hello everybody!

The Dev Team just built a patched ZeXtras Suite package for this case, you can download it from http://www.zextras.com/download/zext...6ef52a4da4.tgz

Please install this package as a normal update and let me know if the issue is solved!


Have a nice day,
Cine
the ZeXtras Team

Hi Cine ...

Thank you !!! For our system it seems to work fine ... There is an iPad Ping for every 2 seconds but i think this normal?

I am out of office now and will be able to have a look again tomorrow.

Cheers
Moritz

[Cine]

Hello everybody!

I just had a talk with the Dev Team and after a further analysis it seems we stumbled on an iOS bug/misbehaviour, as the requests sent by the device are incomplete (and thus, out of protocol specifications).

We are working to add a server-side workaround, stay tuned!

Have a nice day,
Cine
the ZeXtras Team

[maarten]

installing the test version now

Already had users complaining that their iPhone was broken....

[velvet]

Hello everybody!

I just had a talk with the Dev Team and after a further analysis it seems we stumbled on an iOS bug/misbehaviour, as the requests sent by the device are incomplete (and thus, out of protocol specifications).

We are working to add a server-side workaround, stay tuned!

Have a nice day,
Cine
the ZeXtras Team

Hi Cine,

but I do not understand why everything had works fine in the 1.8.7 version ?!

regards
velvet