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Thread: Mobile Devices run out of Power

  1. #11
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    Quote Originally Posted by d0s0n View Post
    Hi Velvet,

    I'll dig deep on this issue tomorrow and I think we'll find a better solution for your problem... but I hope that not all your devices have a "bad" sync-state, don't you?

    D0s0n
    Hi D0s0n,

    ok, thanks!

    Here the bad news: after few hours the problem is back! and yes, all our iOS devices have the
    trouble.

    regards,
    velvet

  2. #12
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    Quote Originally Posted by d0s0n View Post
    Hi Velvet,

    I'll dig deep on this issue tomorrow and I think we'll find a better solution for your problem... but I hope that not all your devices have a "bad" sync-state, don't you?

    D0s0n
    Hi d0s0n!

    As I can say now, everything works fine for us. I did some AccountReset on affected IDs and a WindowsPhone client deleted and recreated it ... I have a debug Log while recreating the WindowsAccount if you need this for your devs?

    But now i have another problem with one Android client after resetting the account
    46.115.90.142 - - [17/Jul/2013:08:27:22 +0000] "POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=claudia.daehnert&DeviceId =SAMSUNG1352944056402111&DeviceType=SAMSUNGGTI9100 HTTP/1.1" 200 13 "-" "SAMSUNG-GT-I9100/100.40102" 3
    46.115.90.142 - - [17/Jul/2013:08:27:23 +0000] "POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=claudia.daehnert&DeviceId =SAMSUNG1352944056402111&DeviceType=SAMSUNGGTI9100 HTTP/1.1" 200 13 "-" "SAMSUNG-GT-I9100/100.40102" 3

    I will send your devs the debug log

    Thanks for your great support
    Moritz

  3. #13
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello everybody!

    We are testing a patched ZeXtras Suite build that should solve once and for all the issue (without even needing to reset the syncstate of the device)...

    Quote Originally Posted by velvet View Post
    Here the bad news: after few hours the problem is back! and yes, all our iOS devices have the
    trouble.
    Velvet, can you please send me another log extract like yesterday's to make sure that the cause is the very same than the one before the syncstate reset?

    Quote Originally Posted by mo23 View Post
    But now i have another problem with one Android client after resetting the account
    46.115.90.142 - - [17/Jul/2013:08:27:22 +0000] "POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=claudia.daehnert&DeviceId =SAMSUNG1352944056402111&DeviceType=SAMSUNGGTI9100 HTTP/1.1" 200 13 "-" "SAMSUNG-GT-I9100/100.40102" 3
    46.115.90.142 - - [17/Jul/2013:08:27:23 +0000] "POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=claudia.daehnert&DeviceId =SAMSUNG1352944056402111&DeviceType=SAMSUNGGTI9100 HTTP/1.1" 200 13 "-" "SAMSUNG-GT-I9100/100.40102" 3

    I will send your devs the debug log
    mo23, can you please also describe the new issue you are experiencing? The lines you reported look fine...


    Have a nice day,
    Cine
    the ZeXtras Team

  4. #14
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    Hi Cine!

    I have sent a debug.log to community@zextras.com ... but it seems that it is getting better now. After resetting the account this PING request was every second ...

    I will have a look on it as I resetted some more affected accounts

    Regards
    Moritz

    iPad Account has the same problem after reset like velvet documentated
    Last edited by mo23; 07-17-2013 at 12:51 PM.

  5. #15
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello everybody!

    The Dev Team just built a patched ZeXtras Suite package for this case, you can download it from http://www.zextras.com/download/zext...6ef52a4da4.tgz

    Please install this package as a normal update and let me know if the issue is solved!


    Have a nice day,
    Cine
    the ZeXtras Team

  6. #16
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    Quote Originally Posted by Cine View Post
    Hello everybody!

    The Dev Team just built a patched ZeXtras Suite package for this case, you can download it from http://www.zextras.com/download/zext...6ef52a4da4.tgz

    Please install this package as a normal update and let me know if the issue is solved!


    Have a nice day,
    Cine
    the ZeXtras Team
    Hello Cine!

    thanks for the quick fix! unfortunately, no improvement.
    I will send you the log very soon.

    thanks,
    velvet

  7. #17
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    Quote Originally Posted by Cine View Post
    Hello everybody!

    The Dev Team just built a patched ZeXtras Suite package for this case, you can download it from http://www.zextras.com/download/zext...6ef52a4da4.tgz

    Please install this package as a normal update and let me know if the issue is solved!


    Have a nice day,
    Cine
    the ZeXtras Team

    Hi Cine ...

    Thank you !!! For our system it seems to work fine ... There is an iPad Ping for every 2 seconds but i think this normal?

    I am out of office now and will be able to have a look again tomorrow.

    Cheers
    Moritz

  8. #18
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello everybody!

    I just had a talk with the Dev Team and after a further analysis it seems we stumbled on an iOS bug/misbehaviour, as the requests sent by the device are incomplete (and thus, out of protocol specifications).

    We are working to add a server-side workaround, stay tuned!

    Have a nice day,
    Cine
    the ZeXtras Team

  9. #19
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    installing the test version now

    Already had users complaining that their iPhone was broken....

  10. #20
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    Quote Originally Posted by Cine View Post
    Hello everybody!

    I just had a talk with the Dev Team and after a further analysis it seems we stumbled on an iOS bug/misbehaviour, as the requests sent by the device are incomplete (and thus, out of protocol specifications).

    We are working to add a server-side workaround, stay tuned!

    Have a nice day,
    Cine
    the ZeXtras Team
    Hi Cine,

    but I do not understand why everything had works fine in the 1.8.7 version ?!

    regards
    velvet

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