iOS sync
Page 1 of 2 12 LastLast
Results 1 to 10 of 13

Thread: iOS sync

  1. #1
    Member
    Join Date
    Jun 2013
    Posts
    21

    iOS sync

    Hello, I've installed Zimbra 8.03 and am currently testing ZxMobile 1.8.6. However, I have a problem syncing iPhones: everything created in Zimbra's web interface syncs perfectly and I can edit it on the phone, but everything that I create on the phone does not even sync with my Zimbra. After looking through the logs:
    Unable to create new item (folder 15) account java.lang.NullPointerException
    Last edited by valera; 06-04-2013 at 07:16 PM.

  2. #2
    Member
    Join Date
    Jun 2013
    Posts
    21

    Unhappy

    Quote Originally Posted by valera View Post
    Hello, I've installed Zimbra 8.03 and am currently testing ZxMobile 1.8.6. However, I have a problem syncing iPhones: everything created in Zimbra's web interface syncs perfectly and I can edit it on the phone, but everything that I create on the phone does not even sync with my Zimbra. After looking through the logs:
    Unable to create new item (folder 15) account java.lang.NullPointerException
    I've just updated both Zimbra and ZxSuite to 8.04 and 1.8.7 respectively and problem still exists.

  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Quote Originally Posted by valera View Post
    Hello, I've installed Zimbra 8.03 and am currently testing ZxMobile 1.8.6. However, I have a problem syncing iPhones: everything created in Zimbra's web interface syncs perfectly and I can edit it on the phone, but everything that I create on the phone does not even sync with my Zimbra. After looking through the logs:
    Unable to create new item (folder 15) account java.lang.NullPointerException
    Hello valera,
    welcome to the forums!

    Could you please post the complete exception you can find in the sync.log file?

    Have a nice day,
    Cine
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

    ZeXtras Suite on the Zimbra Gallery
    ZeXtras Migration Tool on the Zimbra Gallery

  4. #4
    Member
    Join Date
    Jun 2013
    Posts
    21
    Quote Originally Posted by Cine View Post
    Hello valera,
    welcome to the forums!

    Could you please post the complete exception you can find in the sync.log file?

    Have a nice day,
    Cine
    2013-06-05 11:10:02,326 [valera.g@ ApplDNQGL3UMDTD7] info Sync[257]: Sync on folder path: /Calendar
    2013-06-05 11:10:02,326 [valera.g@ ApplDNQGL3UMDTD7] debug Sync[257]: Looping on collection, zimbraType: 11
    2013-06-05 11:10:02,326 [valera.g@ ApplDNQGL3UMDTD7] debug Sync[257]: Current sync status: D: 5e1059ba4b7d4ca1b83ca46f4a0bca46/10/36/8 S: 5e1059ba4b7d4ca1b83ca46f4a0bca46/10/36/8 P: 5e1059ba4b7d4ca1b83ca46f
    4a0bca46/10/36/6
    2013-06-05 11:10:02,326 [valera.g@ ApplDNQGL3UMDTD7] debug Sync[257]: Sending serverSyncState: 5e1059ba4b7d4ca1b83ca46f4a0bca46/10/36/8
    2013-06-05 11:10:02,327 [valera.g@ ApplDNQGL3UMDTD7] info Sync[257]: Unable to create new item (folder 10) account valera.g@: java.lang.NullPointerException
    at com.zextras.mobile.ZEMobileItemHandler.genInviteLi st ( ZEMobileItemHandler.java:367 )
    at com.zextras.mobile.ZEMobileItemHandler.genInviteLi st ( ZEMobileItemHandler.java:106 )
    at com.zextras.mobile.ZEMobileItemHandler.modifyCalen dar ( ZEMobileItemHandler.java:637 )
    at com.zextras.mobile.ZEMobileItemHandler.createItem ( ZEMobileItemHandler.java:83 )
    at com.zextras.mobile.syncop.Sync.doAdd ( Sync.java:878 )
    at com.zextras.mobile.syncop.Sync.doCommands ( Sync.java:970 )
    at com.zextras.mobile.syncop.Sync.handleCollection ( Sync.java:1085 )
    at com.zextras.mobile.syncop.Sync.doProcess ( Sync.java:367 )
    at com.zextras.mobile.ZEMobileHandler.managePost ( ZEMobileHandler.java:381 )
    at com.zextras.mobile.ZEActiveSyncBackend.handleActiv eSyncRequest ( ZEActiveSyncBackend.java:58 )
    at com.zextras.mobile.ZEActiveSyncBackend.doPost ( ZEActiveSyncBackend.java:33 )
    at com.zimbra.cs.extension.ExtensionDispatcherServlet .service ( ExtensionDispatcherServlet.java:99 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:820 )
    at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:652 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1320 )
    at com.zimbra.cs.servlet.RequestStringFilter.doFilter ( RequestStringFilter.java:52 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:57 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r ( UserAgentFilter.java:82 )
    at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:256 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter ( ETagHeaderFilter.java:45 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter ( ZimbraQoSFilter.java:114 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:473 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:344 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:315 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:443 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:137 )
    at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:556 )
    at org.eclipse.jetty.server.session.SessionHandler.do Handle ( SessionHandler.java:227 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle ( ContextHandler.java:1044 )
    at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:372 )
    at org.eclipse.jetty.server.session.SessionHandler.do Scope ( SessionHandler.java:189 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope ( ContextHandler.java:978 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:135 )
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle ( ContextHandlerCollection.java:255 )
    at org.eclipse.jetty.server.handler.HandlerCollection .handle ( HandlerCollection.java:154 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:116 )
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle ( RewriteHandler.java:317 )
    at org.eclipse.jetty.server.handler.DebugHandler.hand le ( DebugHandler.java:81 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:116 )
    at org.eclipse.jetty.server.Server.handle ( Server.java:369 )
    at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest ( AbstractHttpConnection.java:486 )
    at org.eclipse.jetty.server.AbstractHttpConnection.co ntent ( AbstractHttpConnection.java:944 )
    at org.eclipse.jetty.server.AbstractHttpConnection$Re questHandler.content ( AbstractHttpConnection.java:1005 )
    at org.eclipse.jetty.http.HttpParser.parseNext ( HttpParser.java:861 )

    at org.eclipse.jetty.http.HttpParser.parseNext ( HttpParser.java:861 )
    at org.eclipse.jetty.http.HttpParser.parseAvailable ( HttpParser.java:235 )
    at org.eclipse.jetty.server.AsyncHttpConnection.handl e ( AsyncHttpConnection.java:82 )
    at org.eclipse.jetty.io.nio.SslConnection.handle ( SslConnection.java:196 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.han dle ( SelectChannelEndPoint.java:668 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.r un ( SelectChannelEndPoint.java:52 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job ( QueuedThreadPool.java:608 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un ( QueuedThreadPool.java:543 )
    at java.lang.Thread.run ( Thread.java:722 )

    2013-06-05 11:10:02,328 [valera.g@ ApplDNQGL3UMDTD7] info Sync[257]: Getting items older(or newer) than 31 days for type: 11 on folder: /Calendar
    2013-06-05 11:10:02,329 [valera.g@ ApplDNQGL3UMDTD7] debug Sync[257]: Removed items: []; Changed items: []
    2013-06-05 11:10:02,330 [valera.g@ ApplDNQGL3UMDTD7] info Sync[257]: Removed items: 0; Changed items: 0
    2013-06-05 11:10:02,330 [valera.g@ ApplDNQGL3UMDTD7] debug Sync[257]: Added items: []
    2013-06-05 11:10:02,330 [valera.g@ ApplDNQGL3UMDTD7] info Sync[257]: Added items: 0
    2013-06-05 11:10:02,330 [valera.g@ ApplDNQGL3UMDTD7] debug [257] setSyncState: 5e1059ba-4b7d-4ca1-b83c-a46f4a0bca46 => 5e1059ba4b7d4ca1b83ca46f4a0bca46/10/36/9
    2013-06-05 11:10:02,330 [valera.g@ ApplDNQGL3UMDTD7] debug ZxMobile Handler: Computed in 16
    2013-06-05 11:10:02,331 [valera.g@ ApplDNQGL3UMDTD7] debug Sync[257]: Debug Response: <?xml version="1.0" standalone="no"?>
    <n1:Sync xmlns:n1="AirSync">
    <n1:Collections>
    <n1:Collection>
    <n1:Class>Calendar</n1:Class>
    <n1:SyncKey>5e1059ba4b7d4ca1b83ca46f4a0bca46/10/36/9</n1:SyncKey>
    <n1:CollectionId>10</n1:CollectionId>
    <n1:Status>1</n1:Status>
    <n1:Responses>
    <n1:Add>
    <n1:Status>5</n1:Status>
    </n1:Add>
    </n1:Responses>
    </n1:Collection>
    </n1:Collections>
    </n1:Sync>
    2013-06-05 11:10:02,332 [valera.g@ ApplDNQGL3UMDTD7] debug [257] finalizeChanges
    2013-06-05 11:10:02,384 [valera.g@ ApplDNQGL3UMDTD7] debug [257] cancelChanges

    That's a copy, I've just deleted the domain name from the log

  5. #5
    Junior Member
    Join Date
    Jun 2013
    Posts
    1
    Hello.
    I have the same problem. Calendar changes on mobile devices or Outlook 2013 not syncing to zimbra server.
    My setup: zimbra 8.0.4 + zextras_suite-1.8.7
    Everything created/changed on zimbra's web interface synchronizes to devices correctly.

    Same info on log:
    2013-06-05 22:54:16,152 [nelson.macedo@<mydomain> 2E96DC3077664F4C88A6A61793DC4E99] info Sync[14]: Unable to create new item (folder 10) account nelson.macedo@<mydomain>: java.lang.NullPointerException

    Regards.

  6. #6
    Active Member
    Join Date
    Jun 2013
    Posts
    7
    Hello.
    I have the same problem. Zimbra 8.0.4 and zextras 1.8.7
    When i create Appoinment in zimbra synchronization works correct, but when i create appoinment in Outlook 2013 i have the same exception: java.lang.NullPointerException .......

  7. #7
    Active Member
    Join Date
    Mar 2013
    Posts
    18
    I have the same issue with Zimbra 7.2.3: calendar and tasks are syncing from Zimbra to iOS, but not from iOS to Zimbra.

    The problem arised after the update to 1.8.7 yesterday.
    I have now reverted to version 1.8.5 to get it working again. It seems that there are a lot of issues with this release

    Could somebody point me to the download link of version 1.8.6, I was working with that version before but I don't have a backup any more...

    zimbra version: 7.2.3
    os : Debian 5
    zextras : 1.8.7 (previously 1.8.6, working ok)
    number of server : 1
    number of mailbox : 5

  8. #8
    Active Member ZeXtras Reseller
    Join Date
    Feb 2012
    Posts
    8
    I can confirm, same problem happening for us (Zimbra 8.0.3, Zextras 1.8.7). Affecting sync phone -> zimbra, for iOS and Android

  9. #9
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello everybody!

    I'm glad to inform you that this issue has been identified and solved by our devs!
    The fix has been pushed to the production tree and will be included in ZeXtras Suite 1.8.8, but for all those who don't want to wait we prepared a custom built ZeXtras Suite 1.8.7 package including the fix: YOU CAN DOWNLOAD IT FROM HERE!

    You guys can't say we don't love you from the top of our hearts


    Have a nice day,
    Cine
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

    ZeXtras Suite on the Zimbra Gallery
    ZeXtras Migration Tool on the Zimbra Gallery

  10. #10
    Active Member
    Join Date
    Mar 2013
    Posts
    18
    Installed and tested! It works!
    Thanks for the quick fix

    Quote Originally Posted by Cine View Post
    Hello everybody!

    I'm glad to inform you that this issue has been identified and solved by our devs!
    The fix has been pushed to the production tree and will be included in ZeXtras Suite 1.8.8, but for all those who don't want to wait we prepared a custom built ZeXtras Suite 1.8.7 package including the fix: YOU CAN DOWNLOAD IT FROM HERE!

    You guys can't say we don't love you from the top of our hearts


    Have a nice day,
    Cine

Page 1 of 2 12 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •