ZeXtras Mobile Outlook 2013 - Feedbacks

**fgossart** · 08-06-2013, 10:27 AM

I have two contact folders in zimbra. Activesync takes only one. Is there a solution to get all contacts folder in outlook ?

**d0s0n** · 08-06-2013, 01:55 PM

Hi fgossart,

it seems to be a limitation of Outlook 2013. You can try to search it in google...

If you find an official product documentation, please share it with us

D0s0n

**d0s0n** · 08-06-2013, 02:41 PM

Originally Posted by fgossart

I hope you will be able to find another solution.

But for the moment it is better than nothing.

Only a question about this, are you sure that the sync realy fails?
Looking your logs with a dev, seams that the sync process shouldn't be interrupted by this such of exception, these items should just be skipped, in fact you see: "Sync[866]: Added items: 0"

In the next version 1.8.9 it will be handled better with a less scary log lines

Have a nice day.
D0s0n

**abecerra** · 08-06-2013, 09:14 PM

Originally Posted by d0s0n

Hi fgossart and abecerra!

the important log file is /opt/zimbra/log/sync.log and, to go more deep you can activate an account logger as explained in our How to report an issue guide.

Before proceed with other tests, it's very important to update Outllok 2013 with latest versions and patches, because we have found many problems with some older versions. In our tests, we are now using the build version 15.04517.1003 that register itself in ZxMobile as "Outlook/15.0 (15.0.4517.1003; C2R; x86)" (in registered devices table on ZxMobile tab). Build Info on client side is available from File menu -> Office Account.

Are your clients up to date?

Have a nice day!
D0s0n

gracias... funciono thanks .... worked

**fgossart** · 08-14-2013, 08:56 AM

Is there a possibility to speedup sync ?
I put latets 1.8.9 this morning but nothing is faster
I still have difficulties to sync my large mailbox. So I decided a few days ago to cleanup old mails and reduce to 2 Gb
I try this morning to delete my activesync account and create it again in Oulook but sync is still slow slow slow.

**d0s0n** · 08-14-2013, 05:01 PM

Hi fgossart,

Did you changed the WindowSizeLimit property?

To VIEW the current value:

Code:

zxsuite mobile getProperty ZxMobile_WindowSizeLimit

To SET the default or higher value:

Code:

zxsuite mobile setProperty ZxMobile_WindowSizeLimit 75

Since version 1.8.8 this property has a global value for all sync commands regardless of the number of folders.

D0s0n

**dennusb** · 08-18-2013, 10:55 AM

I like to try this feature as well, but how do i need to configure it in Outlook 2013? As an Exchange account? When i do that i get "The server is unreachable" error.

**d0s0n** · 08-18-2013, 03:19 PM

Hi denusb,

you can find the configuration guide for Outlook 2013 in our wiki and pay attention to all prerequisites.

D0s0n

**fgossart** · 08-21-2013, 11:06 AM

I have a new problem now. my inbox is synced with Outlook, but after it becomes empty and resync again and again.
It seems that syncing does a loop.

**d0s0n** · 08-21-2013, 11:24 AM

Hi fgossart!

In order to properly assist you I'd like to have the informations described in the "The Golden Rule", "General" and "ZxMobile" sections of the "How to report a ZeXtras Suite issue" thread and some info about your installation: