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  1. #11
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Quote Originally Posted by rimon@norwest.com.bd View Post
    Hi Cine

    Could you take outlook 2013 in mind. As Outlook 2013 cannot sync contact group right now in "Microsoft Exchange active sync compatibility". Do you have any other way to do the same?

    Regards
    Rimon
    Hello Rimon!

    Zimbra's "Contact Groups" is not and item type defined in the EAS protocol specifications, therefore are not synchronized by ZeXtras Mobile.
    Each and every client offers such feature in its own way and as far as I know there is no way to synchronize this kind of item in any way...

    Have a nice day,
    Cine
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  2. #12
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    Hi,
    Zimbra 8.0.3 and ZxSuite 1.8.7 (with update http://forums.zextras.com/zxmobile/617-ios-sync.html)

    I synchronized one account (about 25 GB) and works fine.

    But when i started synchronizing second mailbox (about 250 MB) i have a problem.
    In sync.log i see working ok but is problem with synchronize folder sent (450 items). Synchronizing only 198 items and reset. Synchronization back to begin.

    In sync.log is:
    2013-06-10 09:17:32,735 INFO [aaa.bbb@xxx.xx A77D40D29B934142B21E8DD65EA273A0] [tid=3210;] sync - ZxMobile Handler: [xxx.xxx.xxx.xx] ZxMobile Command Ping on account aaa.bbb@xxx.xx from device WindowsOutlook15/A77D40D29B934142B21E8DD65EA273A0
    2013-06-10 09:17:32,737 INFO [aaa.bbb@xxxx.xx A77D40D29B934142B21E8DD65EA273A0] [tid=3210;] sync - Ping[503]: Class: Calendar - Folder: /CRE Class: Email - Folder: /Trash/Źródła danych RSS Class: Email - Folder: /Inbox/Oferty Handlowe/Dell Class: Email - Folder: /Junk Class: Email - Folder: /Źródła wiadomości Class: Email - Folder: /Infected Items Class: Email - Folder: /Trash/Ustawienia szybkich kroków Class: Email - Folder: /Trash/Ustawienia akcji konwersacji Class: Email - Folder: /Inbox/Raporty Dostępności Serwisów Class: Email - Folder: /Trash/Notatki Class: Email - Folder: /Trash/Dziennik Class: Email - Folder: /Inbox/Certyfikaty SSL Class: Email - Folder: /Inbox/epol - poczta Class: Email - Folder: /Inbox/Raporty Dostępności Serwisów/Miesieczne Class: Email - Folder: /Inbox/Raporty Dostępności Serwisów/Tygodniowe Class: Email - Folder: /Inbox/AG Class: Email - Folder: /Inbox/Grafika Class: Email - Folder: /Trash/Certyfikaty Class: Email - Folder: /Inbox/Ggg Class: Email - Folder: /Inbox/Sulo Class: Email - Folder: /Inbox/Urzedy Class: Email - Folder: /Trash/Zakupy Class: Email - Folder: /Inbox/Pytania Techniczne Class: Email - Folder: /Trash/Act Class: Email - Folder: /Inbox/Licencje Oprogramowania Class: Email - Folder: /Inbox/Nod 32 Class: Email - Folder: /Inbox/Biuro Class: Email - Folder: /Inbox/Dzial Techniczny Class: Email - Folder: /Inbox/Inne Class: Email - Folder: /Inbox/Oferty Handlowe Class: Email - Folder: /Inbox/Programisci Class: Email - Folder: /Inbox/Pi Class: Email - Folder: /Inbox/Sup Class: Email - Folder: /Inbox/Ren Class: Email - Folder: /Inbox/Tom Class: Email - Folder: /Inbox/Kr Class: Email - Folder: /Inbox/Dzial Techniczny/Pozostałe Class: Email - Folder: /Inbox/Dzial Techniczny/Go Class: Email - Folder: /Inbox/Dzial Techniczny/Mr Class: Email - Folder: /Inbox/Dzial Techniczny/Paw Class: Email - Folder: /Inbox/Leg - zgloszenia Class: Email - Folder: /Inbox/Urzedy - Pytania - Problemy/Straz Class: Email - Folder: /Inbox/Urzedy - Pytania - Problemy/Pol Class: Email - Folder: /Inbox/Urzedy - Pytania - Problemy/Urzedy W Class: Email - Folder: /Inbox/Oferty Handlowe/Certyfikaty SSL Class: Email - Folder: /Inbox/Oferty Handlowe/Act: Email - Folder: /Inbox/Oferty Handlowe/Sen Class: Email - Folder: /Inbox/Oferty Handlowe/Drukarki Class: Email - Folder: /Inbox/Programisci/Lesz Class: Email - Folder: /Inbox/Programisci/Dap Class: Email - Folder: /Inbox/Programisci/Konk Class: Email - Folder: /Inbox/Programisci/Kag Class: Email - Folder: /Inbox/Programisci/AdamR Class: Email - Folder: /Inbox/Programisci/AdamK Class: Email - Folder: /Inbox/Oferty Handlowe/Oprogramowanie Class: Tasks - Folder: /Tasks Class: Email - Folder: /Sent Class: Email - Folder: /Trash Class: Contacts - Folder: /Contacts Class: Calendar - Folder: /Calendar Class: Email - Folder: /Inbox
    And stopping, nothing happends.

    I have
    zxsuite mobile setProperty ZxMobile_WindowSizeLimit 25
    and i try
    zxsuite mobile setProperty ZxMobile_WindowSizeLimit 10
    and nothing better.

  3. #13
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Quote Originally Posted by m_iwanicki View Post
    Hi,
    Zimbra 8.0.3 and ZxSuite 1.8.7 (with update http://forums.zextras.com/zxmobile/617-ios-sync.html)

    I synchronized one account (about 25 GB) and works fine.

    But when i started synchronizing second mailbox (about 250 MB) i have a problem.
    In sync.log i see working ok but is problem with synchronize folder sent (450 items). Synchronizing only 198 items and reset. Synchronization back to begin.

    In sync.log is:

    And stopping, nothing happends.

    I have

    and i try

    and nothing better.
    Hello m_iwanicki!

    In order to properly assist you I'd like to have the informations described in the "The Golden Rule", "General" and "ZxMobile" sections of the "How to report a ZeXtras Suite issue" thread.

    Have a nice day,
    Cine
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  4. #14
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    Hello

    I have a lab

    Which does not sync with Outlook 2013

    Laboratory Details:

    Zimbra: 8.0.4_ga_5737

    Zextra:1.8.8


    Log:


    2013-08-01 00:09:48,282 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - ZxMobile Handler: [10.100.1.1] ZxM obile Command Sync on account abecerra@zimbratest.zapto.org from device WindowsOutlook15/10AF6E4093B8458D893E8BECE8CBEF98
    2013-08-01 00:09:48,290 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3619]: Sync on folder path: / Junk
    2013-08-01 00:09:48,292 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3619]: Sync on folder path: / Tasks
    2013-08-01 00:09:48,292 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3619]: Sync on folder path: / Sent
    2013-08-01 00:09:48,293 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3619]: Sync on folder path: / Trash
    2013-08-01 00:09:48,293 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3619]: Sync on folder path: / Contacts
    2013-08-01 00:09:48,293 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3619]: Sync on folder path: / Calendar
    2013-08-01 00:09:48,294 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3619]: Sync on folder path: / Inbox
    2013-08-01 00:09:48,321 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=328;] sync - ZxMobile Handler: [10.100.1.1] ZxM obile Command Ping on account abecerra@zimbratest.zapto.org from device WindowsOutlook15/10AF6E4093B8458D893E8BECE8CBEF98
    2013-08-01 00:09:48,321 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=328;] sync - Ping[3621]: Class: Email - Folder : /Junk Class: Tasks - Folder: /Tasks Class: Email - Folder: /Sent Class: Email - Folder: /Trash Class: Contacts - Folder: /Contacts Class: Calenda r - Folder: /Calendar Class: Email - Folder: /Inbox
    2013-08-01 00:09:48,324 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - ZxMobile Handler: [10.100.1.1] ZxM obile Command Sync on account abecerra@zimbratest.zapto.org from device WindowsOutlook15/10AF6E4093B8458D893E8BECE8CBEF98
    2013-08-01 00:09:48,325 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3620]: Sync on folder path: / Junk
    2013-08-01 00:09:48,331 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3620]: Sync on folder path: / Tasks
    2013-08-01 00:09:48,331 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3620]: Sync on folder path: / Sent
    2013-08-01 00:09:48,331 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3620]: Sync on folder path: / Trash
    2013-08-01 00:09:48,331 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3620]: Sync on folder path: / Contacts
    2013-08-01 00:09:48,331 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3620]: Sync on folder path: / Calendar
    2013-08-01 00:09:48,331 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3620]: Sync on folder path: / Inbox
    2013-08-01 00:09:48,358 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=328;] sync - ZxMobile Handler: [10.100.1.1] ZxM obile Command Ping on account abecerra@zimbratest.zapto.org from device WindowsOutlook15/10AF6E4093B8458D893E8BECE8CBEF98
    2013-08-01 00:09:48,358 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=328;] sync - Ping[3622]: Class: Email - Folder : /Junk Class: Tasks - Folder: /Tasks Class: Email - Folder: /Sent Class: Email - Folder: /Trash Class: Contacts - Folder: /Contacts Class: Calenda r - Folder: /Calendar Class: Email - Folder: /Inbox
    2013-08-01 00:09:48,361 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - ZxMobile Handler: [10.100.1.1] ZxM obile Command Sync on account abecerra@zimbratest.zapto.org from device WindowsOutlook15/10AF6E4093B8458D893E8BECE8CBEF98
    2013-08-01 00:09:48,365 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3623]: Sync on folder path: / Junk
    2013-08-01 00:09:48,369 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3623]: Sync on folder path: / Tasks
    2013-08-01 00:09:48,369 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3623]: Sync on folder path: / Sent
    2013-08-01 00:09:48,370 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3623]: Sync on folder path: / Trash
    2013-08-01 00:09:48,370 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3623]: Sync on folder path: / Contacts
    2013-08-01 00:09:48,370 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3623]: Sync on folder path: / Calendar
    2013-08-01 00:09:48,370 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3623]: Sync on folder path: / Inbox
    2013-08-01 00:09:48,401 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - ZxMobile Handler: [10.100.1.1] ZxM obile Command Sync on account abecerra@zimbratest.zapto.org from device WindowsOutlook15/10AF6E4093B8458D893E8BECE8CBEF98
    2013-08-01 00:09:48,401 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3624]: Sync on folder path: / Junk
    2013-08-01 00:09:48,401 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3624]: Sync on folder path: / Tasks
    2013-08-01 00:09:48,401 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3624]: Sync on folder path: / Sent
    2013-08-01 00:09:48,402 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3624]: Sync on folder path: / Trash
    2013-08-01 00:09:48,402 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3624]: Sync on folder path: / Contacts
    2013-08-01 00:09:48,402 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3624]: Sync on folder path: / Calendar
    2013-08-01 00:09:48,402 INFO [abecerra@zimbratest.zapto.org 10AF6E4093B8458D893E8BECE8CBEF98] [tid=325;] sync - Sync[3624]: Sync on folder path: / Inbox

    I would appreciate if you can tell me the correct parameters
    Last edited by abecerra; 08-01-2013 at 06:46 AM.

  5. #15
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    Hello, I'm trying now Zxmobile with Outlook 2013.
    A small account has been immediatly synced. But with my other account (7Gb) outlook setup is ok. It just take the folders but all are empty
    Outlook displays only waiting server response.
    I change the windowssizelimit to 25 and Heap to 1500, restart and reboot server but nothings.
    The ost outlook file is not growing so I thinks nothing will change even if I wait some hours.
    Can I find something in logs ? which log file ?

  6. #16
    CTO ZeXtras Employee d0s0n's Avatar
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    Hi fgossart and abecerra!

    the important log file is /opt/zimbra/log/sync.log and, to go more deep you can activate an account logger as explained in our How to report an issue guide.

    Before proceed with other tests, it's very important to update Outllok 2013 with latest versions and patches, because we have found many problems with some older versions. In our tests, we are now using the build version 15.04517.1003 that register itself in ZxMobile as "Outlook/15.0 (15.0.4517.1003; C2R; x86)" (in registered devices table on ZxMobile tab). Build Info on client side is available from File menu -> Office Account.

    Are your clients up to date?

    Have a nice day!
    D0s0n
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  7. #17
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    You're right, I just put all office updates and sync has begun now. Just wait now.
    Thanks

  8. #18
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    Sync failed after a few minutes
    I can see in sync.log
    Unable to send item 59993 (folder 290) account fxxxx@xxxx.xx: java.nio.charset.UnsupportedCharsetException: ISO-8859-1http-equivcontent-type
    2013-08-05 21:33:26,461 INFO [fxxxx@xxxx.xx 6A3F8942A4A7493E8F8958FA9B0C6DBF] [tid=1864;] sync - Sync[866]: Unable to send item 81136 (folder 290) account fabrice@gossart.fr: java.nio.charset.UnsupportedCharsetException: iso-8859-

    So I could try to delete the items but how can I find the item by id and folder through Zimbra web client or with zmprov ?

    2013-08-05 21:33:26,461 INFO [fxxxx@xxxx.xx 6A3F8942A4A7493E8F8958FA9B0C6DBF] [tid=1864;] sync - Sync[866]: Added items: 0

  9. #19
    CTO ZeXtras Employee d0s0n's Avatar
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    Hi fgossart,

    we are working for sanitize such type of message with invalid and usupported charset... in the meanwhile you can serch a specific item with a search string like: "item:59993,81136" and deleting them from the fxxxx@xxxx.xx account.

    D0s0n
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  10. #20
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    Quote Originally Posted by d0s0n View Post
    Hi fgossart,

    we are working for sanitize such type of message with invalid and usupported charset... in the meanwhile you can serch a specific item with a search string like: "item:59993,81136" and deleting them from the fxxxx@xxxx.xx account.

    D0s0n
    I can find and delete some of this message, but it takes lot of times. Search in log then delete with zimbra web client.
    I hope you will be able to find another solution.

    But for the moment it is better than nothing.

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