Outlook 2013 - First sync issues
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Thread: Outlook 2013 - First sync issues

  1. #1
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Outlook 2013 - First sync issues

    Hello everybody!

    Due to the default behaviour of Microsoft Outlook 2013 when performing the first sync, which is:

    - subscribe to all folder
    - get all items
    - parse all items
    - display items

    the first sync might be very slow and seem stuck with a "Waiting for server response" message.

    In order to improve this situation, you can limit the number of per-folder downloaded items by lowering the "Window Size" parameter. This will limit the number of items synced per operation for all devices (usually most mobile clients request 10 to 25 items, Outlook requests all of them).

    To do so, please run the following command as the zimbra user:

    Code:
     zxsuite mobile setProperty ZxMobile_WindowSizeLimit 25
    This way, all clients will be allowed to sync 25 items per sync operation regardless of the number of items requested by the client.

    Have a nice day,
    Cine
    the ZeXtras Team

  2. #2
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    May 2013
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    Hi Cine,

    Great tool to sync. What is the default value for "WindowSizeLimit".

  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Quote Originally Posted by rimon@norwest.com.bd View Post
    Hi Cine,

    Great tool to sync. What is the default value for "WindowSizeLimit".
    Hello Rimon!

    The defautl value is "0" (unlimited) as, protocol-wise, the Window Size is a device-side setting. This means that each device chooses its own Window Size - e.g. 25 for most Apple devices, 10 to 25 for different Android Clients.
    The server-side setting is actually a "limiter", so that no more items than the set value are synchronized per folder on each sync operation.

    Have a nice day,
    Cine

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello everybody!

    The ZeXtras Suite package available at http://www.zextras.com/zextras-download-for-zimbra.html has just been updated to include a change in the "ZxMobile_WindowSizeLimit" property to improve Outlook 2013's first sync even with default ZxMobile settings (plus another minor change regarding IMAP deletions). Check THIS POST for more info.

    Have a nice day,
    Cine

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