Contacts not sharing on Android 2.2.1

[Sylv1]

Hello,

I've installed ZxMobile on Zimbra 8. Contact sync is enabled, but i don't see my Zimbra contacts in my address book.

Any tips to fix it ?

Thanks in advance,

Sylvain.

[Cine]

Hello Sylv1,

Can you please add an Account Logger to your mailbox as explained at ZxMobile Troubleshooting - ZeXtras Suite Wiki and check if you can see any line similar to the following ones in your log file:

2012-10-15 00:00:11,155 INFO  [ZxMobile Handler Thread] [tid=63920;] sync - ZxMobile Handler: [12.345.678.9] ZxMobile Command Ping on account youraccount@domain.com from device YourDeviceID

2012-10-15 00:00:11,155 INFO  [ZxMobile Handler Thread] [tid=63920;] sync - Ping[40476]:  Class: Calendar - Folder: /Calendar Class: Calendar - Folder: /Email Reminders Class: Tasks - Folder: /Tasks Class: Contacts - Folder: /Contacts Class: Email - Folder: /Inbox

(the important entry on the second line is "Class: Contacts - Folder: /Contacts")

Have a nice day,
Cine

[Sylv1]

Thanks Cine for your response.

I've found this :

2012-10-15 19:06:29,566 [ZxMobile Handler Thread] info Sync[1626]: Sync on folder path: /Contacts
2012-10-15 19:06:29,567 [ZxMobile Handler Thread] debug Sync[1626]: Looping on collection, zimbraType: 6
2012-10-15 19:06:29,568 [ZxMobile Handler Thread] debug Sync[1626]: Removed items: []; Changed items: []
2012-10-15 19:06:29,568 [ZxMobile Handler Thread] info Sync[1626]: Removed items: 0; Changed items: 0
2012-10-15 19:06:29,568 [ZxMobile Handler Thread] debug Sync[1626]: Added items: [7330, 7346, 7345, 7329, 7344]
2012-10-15 19:06:29,568 [ZxMobile Handler Thread] info Sync[1626]: Added items: 5
2012-10-15 19:06:29,568 [ZxMobile Handler Thread] debug ZxMobile Handler: Computed in 8

And the error :

2012-10-15 19:06:29,570 [qtp162281097-17025:https://MYIP:443/Microsoft-Server-Ac...AMSUNGGTS5830] debug Sync[1626]: java.io.IOException: Unable to resolve tag: ApplicationData with codepage: 1
at org.kxml2.wap.WbxmlSerializer.resolveTag ( WbxmlSerializer.java:206 )
at org.kxml2.wap.WbxmlSerializer.checkPending ( WbxmlSerializer.java:215 )
at org.kxml2.wap.WbxmlSerializer.endTag ( WbxmlSerializer.java:427 )
at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:320 )
at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:207 )
at com.zextras.mobile.SyncResponse.writeAnswer ( SyncResponse.java:480 )
at com.zextras.mobile.SyncContext.jettyWriteAll ( SyncContext.java:123 )
at com.zextras.mobile.ZEActiveSyncBackend.handleActiv eSyncRequest ( ZEActiveSyncBackend.java:69 )
at com.zextras.mobile.ZEActiveSyncBackend.doPost ( ZEActiveSyncBackend.java:29 )
at com.zimbra.cs.extension.ExtensionDispatcherServlet .service ( ExtensionDispatcherServlet.java:99 )
at javax.servlet.http.HttpServlet.service ( HttpServlet.java:820 )
at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:565 )
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1361 )
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:57 )
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r ( UserAgentFilter.java:77 )
at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:218 )
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:464 )
at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:327 )
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:477 )
at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:119 )
at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:524 )
at org.eclipse.jetty.server.session.SessionHandler.do Handle ( SessionHandler.java:227 )
at org.eclipse.jetty.server.handler.ContextHandler.do Handle ( ContextHandler.java:1031 )
at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:406 )
at org.eclipse.jetty.server.session.SessionHandler.do Scope ( SessionHandler.java:186 )
at org.eclipse.jetty.server.handler.ContextHandler.do Scope ( ContextHandler.java:965 )
at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:117 )
at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle ( ContextHandlerCollection.java:188 )
at org.eclipse.jetty.server.handler.HandlerCollection .handle ( HandlerCollection.java:149 )
at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:111 )
at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle ( RewriteHandler.java:312 )
at org.eclipse.jetty.server.handler.DebugHandler.hand le ( DebugHandler.java:77 )
at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:111 )
at org.eclipse.jetty.server.Server.handleAsync ( Server.java:389 )
at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest ( AbstractHttpConnection.java:457 )
at org.eclipse.jetty.server.AsyncHttpConnection.handl e ( AsyncHttpConnection.java:74 )
at org.eclipse.jetty.io.nio.SslConnection.handle ( SslConnection.java:191 )
at org.eclipse.jetty.io.nio.SelectChannelEndPoint.han dle ( SelectChannelEndPoint.java:606 )
at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.r un ( SelectChannelEndPoint.java:46 )
at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job ( QueuedThreadPool.java:603 )
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un ( QueuedThreadPool.java:538 )
at java.lang.Thread.run ( Thread.java:722 )

Other folders (calendar, inbox, trash) are OK (except my other problem about wrong mail body ).

Thanks in advance,

Sylvain.

[Sylv1]

Hello all,

I've tried again.

No contacts imported and worst : contacts created on android are always added to Zimbra. So we have dupes each times. How can we fix this ?

Thanks in advance !

Sylvain.

[Sylv1]

Bump .

Do u need more infos ?

Thanks .

[Cine]

Hello Sylv1!

We are still investigating the issue, can you please email me (community@zextras.com) the full Account Logger logfile?


Have a nice day,
Cine

[Sylv1]

Hello,

After test on Android 4, contacts still missing on my account, but for other account all works fine.

So i've deleted my contacts, and now all is OK for contacts!

And i've discovered that Tasks also synced Good work !