Contacts not sharing on Android 2.2.1
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Thread: Contacts not sharing on Android 2.2.1

  1. #1
    Senior Member Known ZeXtras Reseller
    Join Date
    Sep 2012
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    Contacts not sharing on Android 2.2.1

    Hello,

    I've installed ZxMobile on Zimbra 8. Contact sync is enabled, but i don't see my Zimbra contacts in my address book.

    Any tips to fix it ?

    Thanks in advance,

    Sylvain.
    Zimbra Collaboration Server 8.0.0 OSS on Ubuntu 12.04 LTS
    Zimbra Collaboration Server 7.2.0 OSS on Debian 5 & Ubuntu 10.04 LTS

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,365
    Hello Sylv1,

    Can you please add an Account Logger to your mailbox as explained at ZxMobile Troubleshooting - ZeXtras Suite Wiki and check if you can see any line similar to the following ones in your log file:

    Code:
    2012-10-15 00:00:11,155 INFO  [ZxMobile Handler Thread] [tid=63920;] sync - ZxMobile Handler: [12.345.678.9] ZxMobile Command Ping on account youraccount@domain.com from device YourDeviceID
    
    2012-10-15 00:00:11,155 INFO  [ZxMobile Handler Thread] [tid=63920;] sync - Ping[40476]:  Class: Calendar - Folder: /Calendar Class: Calendar - Folder: /Email Reminders Class: Tasks - Folder: /Tasks Class: Contacts - Folder: /Contacts Class: Email - Folder: /Inbox
    (the important entry on the second line is "Class: Contacts - Folder: /Contacts")

    Have a nice day,
    Cine

  3. #3
    Senior Member Known ZeXtras Reseller
    Join Date
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    65
    Thanks Cine for your response.

    I've found this :

    2012-10-15 19:06:29,566 [ZxMobile Handler Thread] info Sync[1626]: Sync on folder path: /Contacts
    2012-10-15 19:06:29,567 [ZxMobile Handler Thread] debug Sync[1626]: Looping on collection, zimbraType: 6
    2012-10-15 19:06:29,568 [ZxMobile Handler Thread] debug Sync[1626]: Removed items: []; Changed items: []
    2012-10-15 19:06:29,568 [ZxMobile Handler Thread] info Sync[1626]: Removed items: 0; Changed items: 0
    2012-10-15 19:06:29,568 [ZxMobile Handler Thread] debug Sync[1626]: Added items: [7330, 7346, 7345, 7329, 7344]
    2012-10-15 19:06:29,568 [ZxMobile Handler Thread] info Sync[1626]: Added items: 5
    2012-10-15 19:06:29,568 [ZxMobile Handler Thread] debug ZxMobile Handler: Computed in 8
    And the error :

    2012-10-15 19:06:29,570 [qtp162281097-17025:https://MYIP:443/Microsoft-Server-Ac...AMSUNGGTS5830] debug Sync[1626]: java.io.IOException: Unable to resolve tag: ApplicationData with codepage: 1
    at org.kxml2.wap.WbxmlSerializer.resolveTag ( WbxmlSerializer.java:206 )
    at org.kxml2.wap.WbxmlSerializer.checkPending ( WbxmlSerializer.java:215 )
    at org.kxml2.wap.WbxmlSerializer.endTag ( WbxmlSerializer.java:427 )
    at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:320 )
    at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
    at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
    at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
    at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
    at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
    at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:234 )
    at com.zextras.mobile.SyncResponse$XmlNode.serialize ( SyncResponse.java:207 )
    at com.zextras.mobile.SyncResponse.writeAnswer ( SyncResponse.java:480 )
    at com.zextras.mobile.SyncContext.jettyWriteAll ( SyncContext.java:123 )
    at com.zextras.mobile.ZEActiveSyncBackend.handleActiv eSyncRequest ( ZEActiveSyncBackend.java:69 )
    at com.zextras.mobile.ZEActiveSyncBackend.doPost ( ZEActiveSyncBackend.java:29 )
    at com.zimbra.cs.extension.ExtensionDispatcherServlet .service ( ExtensionDispatcherServlet.java:99 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:820 )
    at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:565 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1361 )
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:57 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r ( UserAgentFilter.java:77 )
    at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:218 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:464 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:327 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
    at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:477 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:119 )
    at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:524 )
    at org.eclipse.jetty.server.session.SessionHandler.do Handle ( SessionHandler.java:227 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle ( ContextHandler.java:1031 )
    at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:406 )
    at org.eclipse.jetty.server.session.SessionHandler.do Scope ( SessionHandler.java:186 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope ( ContextHandler.java:965 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:117 )
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle ( ContextHandlerCollection.java:188 )
    at org.eclipse.jetty.server.handler.HandlerCollection .handle ( HandlerCollection.java:149 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:111 )
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle ( RewriteHandler.java:312 )
    at org.eclipse.jetty.server.handler.DebugHandler.hand le ( DebugHandler.java:77 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:111 )
    at org.eclipse.jetty.server.Server.handleAsync ( Server.java:389 )
    at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest ( AbstractHttpConnection.java:457 )
    at org.eclipse.jetty.server.AsyncHttpConnection.handl e ( AsyncHttpConnection.java:74 )
    at org.eclipse.jetty.io.nio.SslConnection.handle ( SslConnection.java:191 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.han dle ( SelectChannelEndPoint.java:606 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.r un ( SelectChannelEndPoint.java:46 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job ( QueuedThreadPool.java:603 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un ( QueuedThreadPool.java:538 )
    at java.lang.Thread.run ( Thread.java:722 )
    Other folders (calendar, inbox, trash) are OK (except my other problem about wrong mail body ).

    Thanks in advance,

    Sylvain.
    Zimbra Collaboration Server 8.0.0 OSS on Ubuntu 12.04 LTS
    Zimbra Collaboration Server 7.2.0 OSS on Debian 5 & Ubuntu 10.04 LTS

  4. #4
    Senior Member Known ZeXtras Reseller
    Join Date
    Sep 2012
    Posts
    65
    Hello all,

    I've tried again.

    No contacts imported and worst : contacts created on android are always added to Zimbra. So we have dupes each times. How can we fix this ?

    Thanks in advance !

    Sylvain.
    Zimbra Collaboration Server 8.0.0 OSS on Ubuntu 12.04 LTS
    Zimbra Collaboration Server 7.2.0 OSS on Debian 5 & Ubuntu 10.04 LTS

  5. #5
    Senior Member Known ZeXtras Reseller
    Join Date
    Sep 2012
    Posts
    65
    Bump .

    Do u need more infos ?

    Thanks .
    Zimbra Collaboration Server 8.0.0 OSS on Ubuntu 12.04 LTS
    Zimbra Collaboration Server 7.2.0 OSS on Debian 5 & Ubuntu 10.04 LTS

  6. #6
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,365
    Hello Sylv1!

    We are still investigating the issue, can you please email me (community@zextras.com) the full Account Logger logfile?


    Have a nice day,
    Cine

  7. #7
    Senior Member Known ZeXtras Reseller
    Join Date
    Sep 2012
    Posts
    65
    Hello,

    After test on Android 4, contacts still missing on my account, but for other account all works fine.

    So i've deleted my contacts, and now all is OK for contacts!

    And i've discovered that Tasks also synced Good work !
    Zimbra Collaboration Server 8.0.0 OSS on Ubuntu 12.04 LTS
    Zimbra Collaboration Server 7.2.0 OSS on Debian 5 & Ubuntu 10.04 LTS

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