Forwarding HTML-Mails or Mails with Attachments Android dont't work

[manholl]

Hi

I'm testing Zimbra 8 and ZxMobile 1.6.1 - everything works fine (Contact, Calender Sync...)
But i have a Problem forwarding HTML Mails or Mails with Attachments on Android 4.1.1.

Here is the Log:

2012-10-12 10:31:03,957 [ZxMobile Handler Thread] warn ZxMobile Handler: Exception on client 1df89676-6c99-479a-8f32-a4d23a385a72\androidc82264914
2012-10-12 10:31:03,957 [ZxMobile Handler Thread] debug ZxMobile Handler: Unknown error getting raw data
        at com.zextras.mobile.ZESyncCommandFactory.buildSyncCommand ( ZESyncCommandFactory.java:165 )
        at com.zextras.mobile.ZEMobileHandler.managePost ( ZEMobileHandler.java:263 )
        at com.zextras.mobile.ZEMobileHandler.run ( ZEMobileHandler.java:332 )
Caused by: org.eclipse.jetty.io.EofException: timeout
        at org.eclipse.jetty.http.HttpParser.blockForContent ( HttpParser.java:1194 )
        at org.eclipse.jetty.server.HttpInput.read ( HttpInput.java:57 )
        at java.io.InputStream.read ( InputStream.java:101 )
        at org.apache.commons.io.IOUtils.copyLarge ( IOUtils.java:1025 )
        at org.apache.commons.io.IOUtils.copy ( IOUtils.java:999 )
        at org.apache.commons.io.IOUtils.toByteArray ( IOUtils.java:218 )
        at com.zextras.mobile.ZESyncCommandFactory.buildSyncCommand ( ZESyncCommandFactory.java:157 )
        at com.zextras.mobile.ZEMobileHandler.managePost ( ZEMobileHandler.java:263 )
        at com.zextras.mobile.ZEMobileHandler.run ( ZEMobileHandler.java:332 )

The Mails are hanging in the "Outgoing Mail Folder" on the phone!

Thank's for your help!

Manuel

[Cine]

Hello Manuel,
welcome to the Forums!

The error you report seems a connection timeout issue... Were you connected to the mobile network when you tried to send the emails? If so, can you please try to re-send the email while being connected to a WiFi network?

Have a nice day,
Cine

[manholl]

Hi Cine - thanks for your fast response...

I was connected via WIFI while I was trying this!
Do you need more from the Logfile?

[manholl]

Hi

Today i was trying that again (over WIFI) with Version 1.6.2
But i've the same Errors and it did not work.
If i anwser to an HTML Email it works, but if i want to forward the mail it don't work..
I use an Nexus S with Android 4.1.2, and i also tried it with the Android Emulator with 4.0.1 - always i get the same error.

2012-11-07 16:43:06,248 [ZxMobile Handler Thread] warn ZxMobile Handler: Exception on client 1df89676-6c99-479a-8f32-a4d23a985a72\androidc8229XXXXX
2012-11-07 16:43:06,248 [ZxMobile Handler Thread] debug ZxMobile Handler: Unknown error getting raw data
        at com.zextras.mobile.ZESyncCommandFactory.buildSyncCommand ( ZESyncCommandFactory.java:165 )
        at com.zextras.mobile.ZEMobileHandler.managePost ( ZEMobileHandler.java:263 )
        at com.zextras.mobile.ZEMobileHandler.run ( ZEMobileHandler.java:332 )
Caused by: org.eclipse.jetty.io.EofException: timeout
        at org.eclipse.jetty.http.HttpParser.blockForContent ( HttpParser.java:1194 )
        at org.eclipse.jetty.server.HttpInput.read ( HttpInput.java:57 )
        at java.io.InputStream.read ( InputStream.java:101 )
        at org.apache.commons.io.IOUtils.copyLarge ( IOUtils.java:1025 )
        at org.apache.commons.io.IOUtils.copy ( IOUtils.java:999 )
        at org.apache.commons.io.IOUtils.toByteArray ( IOUtils.java:218 )
        at com.zextras.mobile.ZESyncCommandFactory.buildSyncCommand ( ZESyncCommandFactory.java:157 )
        at com.zextras.mobile.ZEMobileHandler.managePost ( ZEMobileHandler.java:263 )
        at com.zextras.mobile.ZEMobileHandler.run ( ZEMobileHandler.java:332 )

2012-11-07 16:43:06,254 [qtp162281097-1634:https://192.168.0.92:443/Microsoft-Server-ActiveSync?Cmd=SendMail&SaveInSent=T&User=XX&DeviceId=androidc8229XXXXX&DeviceType=Android] debug : Empty SyncResponse!
2012-11-07 16:43:06,254 [qtp162281097-1634:https://192.168.0.92:443/Microsoft-Server-ActiveSync?Cmd=SendMail&SaveInSent=T&User=XX&DeviceId=androidc8229XXXXX&DeviceType=Android] warn : IOException, closing client: 1df89676-6c99-479a-8f32-a4d23a985a72\androidc8229XXXXX
2012-11-07 16:43:06,255 [qtp162281097-1634:https://192.168.0.92:443/Microsoft-Server-ActiveSync?Cmd=SendMail&SaveInSent=T&User=XX&DeviceId=androidc8229XXXXX&DeviceType=Android] debug : org.eclipse.jetty.io.EofException
        at org.eclipse.jetty.http.HttpGenerator.flushBuffer ( HttpGenerator.java:952 )
        at org.eclipse.jetty.server.AbstractHttpConnection.flushResponse ( AbstractHttpConnection.java:612 )
        at org.eclipse.jetty.server.Response.flushBuffer ( Response.java:1015 )
        at org.eclipse.jetty.http.gzip.GzipResponseWrapper.flushBuffer ( GzipResponseWrapper.java:248 )
        at com.zextras.mobile.SyncContext.jettyWriteAll ( SyncContext.java:142 )
        at com.zextras.mobile.ZEActiveSyncBackend.handleActiveSyncRequest ( ZEActiveSyncBackend.java:69 )
        at com.zextras.mobile.ZEActiveSyncBackend.doPost ( ZEActiveSyncBackend.java:29 )
        at com.zimbra.cs.extension.ExtensionDispatcherServlet.service ( ExtensionDispatcherServlet.java:99 )
        at javax.servlet.http.HttpServlet.service ( HttpServlet.java:820 )
        at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:565 )
      ...
        at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run ( SelectChannelEndPoint.java:46 )
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob ( QueuedThreadPool.java:603 )
        at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run ( QueuedThreadPool.java:538 )
        at java.lang.Thread.run ( Thread.java:722 )
Caused by: java.nio.channels.ClosedChannelException
        at sun.nio.ch.SocketChannelImpl.ensureWriteOpen ( SocketChannelImpl.java:249 )
        at sun.nio.ch.SocketChannelImpl.write ( SocketChannelImpl.java:440 )
        at org.eclipse.jetty.io.nio.ChannelEndPoint.flush ( ChannelEndPoint.java:288 )
        at org.eclipse.jetty.io.nio.SelectChannelEndPoint.flush ( SelectChannelEndPoint.java:341 )
        at org.eclipse.jetty.io.nio.SslConnection.process ( SslConnection.java:332 )
        at org.eclipse.jetty.io.nio.SslConnection.access$900 ( SslConnection.java:43 )
        at org.eclipse.jetty.io.nio.SslConnection$SslEndPoint.flush ( SslConnection.java:673 )
        at org.eclipse.jetty.http.HttpGenerator.flushBuffer ( HttpGenerator.java:882 )
        at org.eclipse.jetty.server.AbstractHttpConnection.flushResponse ( AbstractHttpConnection.java:612 )
        at org.eclipse.jetty.server.Response.flushBuffer ( Response.java:1015 )
        at org.eclipse.jetty.http.gzip.GzipResponseWrapper.flushBuffer ( GzipResponseWrapper.java:248 )
        at com.zextras.mobile.SyncContext.jettyWriteAll ( SyncContext.java:142 )
        at com.zextras.mobile.ZEActiveSyncBackend.handleActiveSyncRequest ( ZEActiveSyncBackend.java:69 )
        at com.zextras.mobile.ZEActiveSyncBackend.doPost ( ZEActiveSyncBackend.java:29 )
        at com.zimbra.cs.extension.ExtensionDispatcherServlet.service ( ExtensionDispatcherServlet.java:99 )
        at javax.servlet.http.HttpServlet.service ( HttpServlet.java:820 )
        at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:565 )
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter ( ServletHandler.java:1361 )
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:57 )
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter ( ServletHandler.java:1332 )
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter ( UserAgentFilter.java:77 )
        at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:181 )
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter ( ServletHandler.java:1332 )
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:464 )
        at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:327 )
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter ( ServletHandler.java:1332 )
        at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:477 )
        at org.eclipse.jetty.server.handler.ScopedHandler.handle ( ScopedHandler.java:119 )
        at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:524 )
        at org.eclipse.jetty.server.session.SessionHandler.doHandle ( SessionHandler.java:227 )
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle ( ContextHandler.java:1031 )
        at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:406 )
        at org.eclipse.jetty.server.session.SessionHandler.doScope ( SessionHandler.java:186 )
        at org.eclipse.jetty.server.handler.ContextHandler.doScope ( ContextHandler.java:965 )
        at org.eclipse.jetty.server.handler.ScopedHandler.handle ( ScopedHandler.java:117 )
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle ( ContextHandlerCollection.java:188 )
        at org.eclipse.jetty.server.handler.HandlerCollection.handle ( HandlerCollection.java:149 )
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle ( HandlerWrapper.java:111 )
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle ( RewriteHandler.java:312 )
        at org.eclipse.jetty.server.handler.DebugHandler.handle ( DebugHandler.java:77 )
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle ( HandlerWrapper.java:111 )
        at org.eclipse.jetty.server.Server.handleAsync ( Server.java:389 )
        at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest ( AbstractHttpConnection.java:457 )
        at org.eclipse.jetty.server.AsyncHttpConnection.handle ( AsyncHttpConnection.java:74 )
        at org.eclipse.jetty.io.nio.SslConnection.handle ( SslConnection.java:191 )
        at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle ( SelectChannelEndPoint.java:606 )
        at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run ( SelectChannelEndPoint.java:46 )
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob ( QueuedThreadPool.java:603 )
        at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run ( QueuedThreadPool.java:538 )
        at java.lang.Thread.run ( Thread.java:722 )

2012-11-07 16:43:21,610 [ZxMobile Handler Thread] debug Base64 rawData: AwFqAAANRUgDNDcwAAFJSksDMgABTANFbWFpbAABAUpLAzcAAUwDQ29udGFjdHMAAQFKSwMxMAABTANDYWxlbmRhcgABAQEB
2012-11-07 16:43:21,611 [ZxMobile Handler Thread] debug Device XML Input: <?xml version="1.0" standalone="no"?><Ping><HeartbeatInterval>470</HeartbeatInterval><Folders><Folder><Id>2</Id><Class>Email</Class></Folder><Folder><Id>7</Id><Class>Contacts</Class></Folder><Folder><Id>10</Id><Class>Calendar</Class></Folder></Folders></Ping>
2012-11-07 16:43:21,613 [ZxMobile Handler Thread] info Ping[684]:  Class: Calendar - Folder: /Calendar Class: Contacts - Folder: /Contacts Class: Email - Folder: /Inbox
2012-11-07 16:43:21,617 [ZxMobile Handler Thread] info Ping[684]: Getting items older(or newer) than 31 days for type: 5 on folder: /Inbox
2012-11-07 16:43:21,620 [ZxMobile Handler Thread] info Ping[684]: Getting items older(or newer) than 14 days for type: 11 on folder: /Calendar
2012-11-07 16:43:21,625 [ZxMobile Handler Thread] debug ZxMobile Handler: Computed in 16

I hope you can help me, because we want buy zextras mobile in our company when we migrate to zimbra 8. But it is essential that E-mail forwarding works.

Thank's

manholl

[Jay]

Hello Manuel,

The error your report seems caused by a connection issue. I tried to reproduce the issue on an android 4.1.2 device without success(i was able to forward multiple emails as big as 8MB, that said we are using fast LAN connection and latency related problems don't emerge).
This kind of problems were reported with android 4.0.1/2/3, but they should be fixed since 4.0.4, we'll run some additional tests and let you know ASAP.

Bests,
Jay