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Thread: Problem with Android forwarding emails

  1. #11
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    Thanks! I have installed it just now and the forward seems working fine with my android.

    Can you please check the "reply" option? It seems to me it doesn't work: Android says nothing, it seems the email has been sent, but it never arrives and it doesn't apper in the "sent" folder. I tried with two android (htc hero, 2.xx, and htc one s, 4.xx)
    I didn't check the "reply" before.

    Thanks!

  2. #12
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    Note: during the istallation I read:
    # ./install.sh all
    ...
    Starting The Zimbra Web Application (mailboxd) ....

    ls: ZimbraConnectorOLK*x86.msi: No such file or directory
    ls: ZimbraConnectorOLK*x64.msi: No such file or directory
    ls: zimbra-isync*.dmg: No such file or directory
    Starting mailboxd...done.
    ...

    I don't know if it can be considered a problem

  3. #13
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    Does the module touch the ldap configuration? Now I see on the server the following error:

    zmcontrol status
    ..
    ldap Stopped
    ldap_url and ldap_master_url cannot be the same on an ldap replica
    ..

  4. #14
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Quote Originally Posted by dedalus View Post
    Note: during the istallation I read:
    # ./install.sh all
    ...
    Starting The Zimbra Web Application (mailboxd) ....

    ls: ZimbraConnectorOLK*x86.msi: No such file or directory
    ls: ZimbraConnectorOLK*x64.msi: No such file or directory
    ls: zimbra-isync*.dmg: No such file or directory
    Starting mailboxd...done.
    ...

    I don't know if it can be considered a problem
    This is absolutely normal in Zimbra 7.2.0 (an also in 7.1.4 IIRC), seems that Zimbra left in the OSE start script a reference to some NE components.

    Quote Originally Posted by dedalus View Post
    Does the module touch the ldap configuration? Now I see on the server the following error:

    zmcontrol status
    ..
    ldap Stopped
    ldap_url and ldap_master_url cannot be the same on an ldap replica
    ..
    No, ZeXtras Suite doesn't edit the LDAP server configuration in any way...

    I've never seen this error before, but googling I found the following link: http://www.switzernet.com/public/091...#_Toc248637175
    Hope it helps!

    Have a nice day,
    Cine
    Last edited by Cine; 09-03-2012 at 11:30 AM.
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  5. #15
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    Thanks! I was checking, and in fact "this bug was caused by running the script /opt/zimbra/bin/zmlocalconfig as root."; I made the problem! :-)

    The only confirmed problem is the "reply"

  6. #16
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello Dedalus,

    we weren't able to reproduce the issue on our testing HTC One S...

    Can you please proceed as it follows:

    - Add an account logger on your account as explained at ZxMobile Troubleshooting - ZeXtras Suite Wiki
    - Reproduce the issue
    - Send me an email (community@zextras.com) containing the original email's headers and the dedicated ZxMobile logfile along with the /opt/zimbra/log/mailbox.log extract and the /var/log/zimbra.log extract for -2 to +2 minutes since the error.

    This way we'll be able to verify what's happening.

    Have a nice day,
    Cine
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  7. #17
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello Dedalus,

    I got your email and run some checks with the devs.

    It looks like your client is sending a wrong header that causes the following exception:
    Code:
    2012-09-03 16:22:30,132 [ZxMobile Handler Thread] debug Base64 rawData: TWVzc2FnZS1JRDogPEVFNDRFOEU1LTEzODEtNDAyOS04RDVELUVFRDIyNTY0MEE1MUBmcmlnZWwuY29tPg0KRnJvbTogIA0KVG86IHJvb3RAZnJpZ2VsLmNvbQ0KU3ViamVjdDogUmU6IENyb24gPHJvb3RARkFQU3J2M$
    2012-09-03 16:22:30,137 [ZxMobile Handler Thread] warn SmartReply: Unable to send mail: java.io.IOException: Unknown encoding: utf-8
    The header causing the issue is "Content-Transfer-Encoding", which in the logs you sent me is set to "utf-8" which is not a valid value according to RFC 1521 (RFC 1521).

    As stated in the RFC, possible values for the field are:
    Code:
    "7bit"  ;  case-insensitive
    "quoted-printable"                  
    "base64"                  
    "8bit"                  
    "binary"                  
    x-token
    A bug regarding this was opened on the Zimbra bugzilla in 2009 but it was closed as "WORKSFORME" as the issue is clearly on the client side (so must be fixed by HTC).

    I'll talk with the devs to see if we can apply a workaround


    Have a nice day,
    Cine
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  8. #18
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    I have done the test with my old HTC Hero, Android 2.1-update 1

    Next days I will try with android 4.xx , but if you are testing with an HTC One S there should be no problem.

    Thanks for you support!

  9. #19
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    ...After a few days of testing, it seems that all the phones of my company (galaxy s2 4.0.4) are working fine, replying and forwarding correctly with zextras 1.4.2 rc1.
    I have also verified the headers of some forwarded email and now they seem to be correct.

    Many thanks for your support!

  10. #20
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Quote Originally Posted by m.group View Post
    ...After a few days of testing, it seems that all the phones of my company (galaxy s2 4.0.4) are working fine, replying and forwarding correctly with zextras 1.4.2 rc1.
    I have also verified the headers of some forwarded email and now they seem to be correct.

    Many thanks for your support!
    That's great!

    Have a nice day,
    Cine
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