iPhone IOS 5.1.1 have to reset phone to keep sync working
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Thread: iPhone IOS 5.1.1 have to reset phone to keep sync working

  1. #1
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    iPhone IOS 5.1.1 have to reset phone to keep sync working

    My wife and I both have iphone 4s. We are both running IOS 5.1.1. I am using zextras 1.4.1 on zimbra community edition 7.2 with the patch installed.
    I have been struggling with this problem for a while now, but I am turning here for help after monitoring my syc log recently.
    Both of our phones only seem to successfully sync (as in the email is pushed to the full, not pulled) for a few hours, then they will stop. The only way to get sync working again is to power off the phone and power it back on again.
    Interestingly, in my log I see that my ipad (same IOS version) syncs every time without issues. It is on 4G LTE from verizon, no WIFI. However, I see the activity on my phone stop...and then messages like this start appearing:

    2012-08-16 21:55:30,114 INFO [ZeXtras Activity Thread] [tid=91;] sync - Ping: Response TIMEOUT to calendars@rutledge1188.com for device iPhone/ApplC37F9ESTDDP7 on folders:


    any ideas?

  2. #2
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    I just added an account logger to my account. I will check it tomorrow to see if there is anything else useful in there.

  3. #3
    The CEO ZeXtras Employee
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    Just to exclude any carrier related issue I suggest you to try the phone connected on a WIFI Network.

    Let me know.
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  4. #4
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    Quote Originally Posted by Zeus View Post
    Just to exclude any carrier related issue I suggest you to try the phone connected on a WIFI Network.

    Let me know.
    Excellent suggestion. I have tried wifi on both phones and it does not change the situation any.

  5. #5
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    Looks like lots of response timeouts...

    2012-08-17 02:22:52,389 [ZxMobile Handler Thread] debug Base64 rawData: AwFqAAANRUgDMTQ3OAABAQ==
    2012-08-17 02:22:52,390 [ZxMobile Handler Thread] debug Base64 rawData: AwFqAAANRUgDMTQ3OAABAQ==
    2012-08-17 02:22:52,391 [ZxMobile Handler Thread] debug Device XML Input: <?xml version="1.0" standalone="no"?><Ping><HeartbeatInterval>1478</HeartbeatInterval></Ping>
    2012-08-17 02:22:52,391 [ZxMobile Handler Thread] debug Device XML Input: <?xml version="1.0" standalone="no"?><Ping><HeartbeatInterval>1478</HeartbeatInterval></Ping>
    2012-08-17 02:22:52,392 [ZxMobile Handler Thread] info Ping: Class: Calendar - Folder: /Calendar Class: Tasks - Folder: /Tasks
    2012-08-17 02:22:52,392 [ZxMobile Handler Thread] info Ping: Class: Calendar - Folder: /Calendar Class: Tasks - Folder: /Tasks
    2012-08-17 02:22:52,392 [ZxMobile Handler Thread] info Ping: Getting items older(or newer) than 31 days for type: 11 on folder: /Calendar
    2012-08-17 02:22:52,393 [ZxMobile Handler Thread] info Ping: Getting items older(or newer) than 31 days for type: 11 on folder: /Calendar
    2012-08-17 02:22:52,396 [ZxMobile Handler Thread] debug ZxMobile Handler: Computed in 57
    2012-08-17 02:22:52,396 [ZxMobile Handler Thread] debug ZxMobile Handler: Computed in 57
    2012-08-17 02:22:52,396 [ZxMobile Handler Thread] debug ZxMobile Handler: Responded in 57
    2012-08-17 02:22:52,396 [ZxMobile Handler Thread] debug ZxMobile Handler: Responded in 57
    2012-08-17 02:47:31,83 [ZeXtras Activity Thread] debug Ping: Response TIMEOUT to justin@rutledge1188.com for device iPhone/ApplC37F9ESTDDP7 on folders:
    2012-08-17 02:47:31,84 [ZeXtras Activity Thread] debug Ping: Response TIMEOUT to justin@rutledge1188.com for device iPhone/ApplC37F9ESTDDP7 on folders:
    2012-08-17 02:47:34,381 [ZxMobile Handler Thread] debug Base64 rawData: AwFqAAANRUgDMTc5MQABAQ==
    2012-08-17 02:47:34,382 [ZxMobile Handler Thread] debug Base64 rawData: AwFqAAANRUgDMTc5MQABAQ==
    2012-08-17 02:47:34,382 [ZxMobile Handler Thread] debug Device XML Input: <?xml version="1.0" standalone="no"?><Ping><HeartbeatInterval>1791</HeartbeatInterval></Ping>
    2012-08-17 02:47:34,382 [ZxMobile Handler Thread] debug Device XML Input: <?xml version="1.0" standalone="no"?><Ping><HeartbeatInterval>1791</HeartbeatInterval></Ping>
    2012-08-17 02:47:34,384 [ZxMobile Handler Thread] info Ping: Class: Calendar - Folder: /Calendar Class: Tasks - Folder: /Tasks
    2012-08-17 02:47:34,384 [ZxMobile Handler Thread] info Ping: Class: Calendar - Folder: /Calendar Class: Tasks - Folder: /Tasks
    2012-08-17 02:47:34,384 [ZxMobile Handler Thread] info Ping: Getting items older(or newer) than 31 days for type: 11 on folder: /Calendar
    2012-08-17 02:47:34,384 [ZxMobile Handler Thread] info Ping: Getting items older(or newer) than 31 days for type: 11 on folder: /Calendar
    2012-08-17 02:47:34,388 [ZxMobile Handler Thread] debug ZxMobile Handler: Computed in 10
    2012-08-17 02:47:34,389 [ZxMobile Handler Thread] debug ZxMobile Handler: Computed in 10
    2012-08-17 02:47:34,389 [ZxMobile Handler Thread] debug ZxMobile Handler: Responded in 11
    2012-08-17 02:47:34,389 [ZxMobile Handler Thread] debug ZxMobile Handler: Responded in 11
    2012-08-17 03:17:26,85 [ZeXtras Activity Thread] debug Ping: Response TIMEOUT to justin@rutledge1188.com for device iPhone/ApplC37F9ESTDDP7 on folders:
    2012-08-17 03:17:26,86 [ZeXtras Activity Thread] debug Ping: Response TIMEOUT to justin@rutledge1188.com for device iPhone/ApplC37F9ESTDDP7 on folders:
    2012-08-17 03:32:41,89 [ZxMobile Handler Thread] debug Base64 rawData: AwFqAAANRUgDMTc5MQABAQ==
    2012-08-17 03:32:41,89 [ZxMobile Handler Thread] debug Base64 rawData: AwFqAAANRUgDMTc5MQABAQ==
    2012-08-17 03:32:41,90 [ZxMobile Handler Thread] debug Device XML Input: <?xml version="1.0" standalone="no"?><Ping><HeartbeatInterval>1791</HeartbeatInterval></Ping>
    2012-08-17 03:32:41,90 [ZxMobile Handler Thread] debug Device XML Input: <?xml version="1.0" standalone="no"?><Ping><HeartbeatInterval>1791</HeartbeatInterval></Ping>
    2012-08-17 03:32:41,92 [ZxMobile Handler Thread] info Ping: Class: Calendar - Folder: /Calendar Class: Tasks - Folder: /Tasks
    2012-08-17 03:32:41,92 [ZxMobile Handler Thread] info Ping: Class: Calendar - Folder: /Calendar Class: Tasks - Folder: /Tasks
    2012-08-17 03:32:41,92 [ZxMobile Handler Thread] info Ping: Getting items older(or newer) than 31 days for type: 11 on folder: /Calendar
    2012-08-17 03:32:41,92 [ZxMobile Handler Thread] info Ping: Getting items older(or newer) than 31 days for type: 11 on folder: /Calendar
    2012-08-17 03:32:41,96 [ZxMobile Handler Thread] debug ZxMobile Handler: Computed in 9
    2012-08-17 03:32:41,96 [ZxMobile Handler Thread] debug ZxMobile Handler: Computed in 9
    2012-08-17 03:32:41,96 [ZxMobile Handler Thread] debug ZxMobile Handler: Responded in 9
    2012-08-17 03:32:41,96 [ZxMobile Handler Thread] debug ZxMobile Handler: Responded in 9
    2012-08-17 04:02:32,942 [ZeXtras Activity Thread] debug Ping: Response TIMEOUT to justin@rutledge1188.com for device iPhone/ApplC37F9ESTDDP7 on folders:
    2012-08-17 04:02:32,942 [ZeXtras Activity Thread] debug Ping: Response TIMEOUT to justin@rutledge1188.com for device iPhone/ApplC37F9ESTDDP7 on folders:
    2012-08-17 06:02:58,387 [ZxMobile Handler Thread] debug Base64 rawData: AwFqAAANRUgDMjA3MwABAQ==
    2012-08-17 06:02:58,388 [ZxMobile Handler Thread] debug Base64 rawData: AwFqAAANRUgDMjA3MwABAQ==

  6. #6
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    sync does seem to be working this morning over wifi at work....interesting
    Last edited by rutman286; 08-17-2012 at 04:13 PM.

  7. #7
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    Today I am noticing that when a new email comes in...this is what appears in the log....then nothing until I manually check for email

    2012-08-17 10:39:56,139 [ZeXtras Activity Thread] debug Ping: Response CHANGED to justin@rutledge1188.com for device iPhone/ApplC37F9ESTDDP7 on folders: /Inbox
    2012-08-17 10:39:56,139 [ZeXtras Activity Thread] debug Ping: Response CHANGED to justin@rutledge1188.com for device iPhone/ApplC37F9ESTDDP7 on folders: /Inbox

  8. #8
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello rutman286,

    we are checking the issue - I'll keep you up to date!



    Have a nice day,
    Cine
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