ZxMobile not syncing contacts with Motorola Razr Maxx

[okahmad]

I am aware that specific Android implementation may have issues -- we are noticing that Razr Maxx is not syncing contacts with Zimbra. What should we be looking at to troubleshoot this problem?

Regards

[Cine]

Hello okahmad!

ZeXtras Suite version 1.2.7 introduced the Account Logger feature to help mobile troubleshooting.. It creates a separate logfile for a given user, and the log verbosity of this logfile is completely independent from the verbosity of the main log (/opt/zimbra/log/sync.log).

To activate an Account Logger use the following CLI command (as the Zimbra user):

zxsuite mobile doAddAccountLogger {account} {debug|info|warn|err|crit} {log file}

To remove an Account Logger use the following command:

zxsuite mobile doRemoveLogger {id|all_loggers}

To see a list of all active Account Loggers use the following command:

zxsuite mobile getAccountLoggers

Feel free to post your logs here or email them to community@zextras.com if you need any help with the troubleshooting!


Have a nice day,
Cine

[okahmad]

Thank you very much -- the logging is very nice. However, please consider adding a time-stamp to each record that is logged. That is helpful for debugging.

Regards,

Osman

[d0s0n]

This improvement was already implemented in version 1.2.8

D0s0n

[okahmad]

Hi,

We are continuing to have sync problems with the Droid Maxx (ZXSuite 1.28, Zimbra 7.2) (MotoDroid RAZR 6.5.1 Protocol 2.5).

Regards, Osman



Listing log file from ZxMobile logger. Jim Test2 and Jim Test4 contact entries (entered from the Droid Maxx) are not registering in Zimbra. Also Joe Test1 and Jose Test3 entered in Zimbra is not syncing to the Droid Maxx.

[Cine]

Hello Osman!

We are checking the provided logs, I'll report back as soon as possible.

[okahmad]

Thanks, will wait for your response. Let me know by email if you need additional info.

[nytros]

Hello,
Did you solved the problem? I have the same issue with RAZR Maxx and Zimbra 8 / Zextras 1.8.1. When i make a calendar / contact / task online it appears on the phone, but when i make it in phone it doesn't sync online. Also in admin under ZExtras > ZXMobile > Active sessions list i can see the mobile device and only the Emails column is correct, Events, contacts and tasks are all 0.

[Cine]

Hello nytros,
welcome to the forums!

The issues discussed in this thread were caused by the device's client...
Please set up an account logger as explained in one of the previous posts in this very thread and send me the resulting logfile, I'll be more than glad to check them to see if your particular issue is the one we talked about in this thread.

Also, please specify your Zimbra and ZeXtras Suite versions as well as the OS/Arch your server runs...

Have a nice day,
Cine

[nytros]

Hello,
The server is a clean install of latest Zimbra OSE 8.0.2, ZeXtras 1.8.1 on Ubuntu 12.04 64bit. I have the following ports opened in firewall (using ufw): 22,25,80,110,143,389,443,465,514,993,995,7025,7071/tcp

I have 2 entries in the phone that are not synced online. Email changes sync correctly, but calendar, contacts and tasks are syncing only online to phone, but not phone to online.
I enabled the debug level, cleared the sync.log file and then i synced only the calendar. Here is the what was generated:

2013-02-27 16:06:18,407 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - Cached auth found for live@domain.com id: fe1ae15b-405e-4d28-bb40-a1931e4a0aff
2013-02-27 16:06:18,408 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - Base64 rawData: AwFqAAANRUgDNDcwAAFJSksDMTAAAUwDQ2FsZW5kYXIAAQEBAQ ==
2013-02-27 16:06:18,409 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - Device XML Input: <?xml version="1.0" standalone="no"?>
<Ping><HeartbeatInterval>470</HeartbeatInterval><Folders><Folder><Id>10</Id><Class>Calendar</Class></Folder></Folders></Ping>
2013-02-27 16:06:18,409 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - Ping[1651]: cmdSchema:HeartbeatInterval Folders
2013-02-27 16:06:18,410 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - ZxMobile Handler: [109.103.151.10] ZxMobile Command Ping on account live@domain.com from device Android/androidc179858986
2013-02-27 16:06:18,410 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - Ping[1651]: Class: Calendar - Folder: /Calendar
2013-02-27 16:06:18,411 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - Ping[1651]: Getting items older(or newer) than 14 days for type: 11 on folder: /Calendar
2013-02-27 16:06:18,411 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - ZxMobile Notifier: new receiver: 1651
2013-02-27 16:06:18,411 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - ZxMobile Notifier: receiver: 1651
2013-02-27 16:06:18,411 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - ZxMobile Notifier: receiver: 1650
2013-02-27 16:06:18,411 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - ZxMobile Notifier: receiver: 1649
2013-02-27 16:06:18,411 INFO [qtp1758906091-10523:https://<ip_address>:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=live%40domain.com&DeviceI d=androidc179858986&DeviceType=Android] [tid=10523;] sync - ZxMobile Handler: Computed in 4
Thanks,