Why is is always so difficult to get iPhone email working?
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Thread: Why is is always so difficult to get iPhone email working?

  1. #1
    Active Member
    Join Date
    Apr 2020
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    Why is it always so difficult to get iPhone email working?

    I have not once tried to set up an iPhone that didn't end up taking hours or days
    to get it working. Presently I am again faced with this issue. It seems like with every release
    of IOS there is some sort of new and improved brokenness.

    With that out of the way. Here are the specifics.

    Zimbra 8.8.15_GA_3955_FOSS
    Zextras 3.0.11
    iPhone 8+ IOS 13.6.1 also tested with latest 13.7

    Process used to try and create account:

    1) Using 'Settings' on phone.
    2) In Settings, scroll to 'Passwords & Accounts'
    3) Clicked on 'Passwords and Accounts'
    4) Find and Clicked 'Add Account'.
    5) Click 'Microsoft Exchange'
    6) Enter email address.
    7) In Description put an identifier (used backspace to get rid of auto-filled ‘Exchange’)
    8) Clicked the blue ‘Next’ in upper right corner.
    9) Clicked 'Configure Manually' when the prompt appears.
    10) Entered email password.
    11) Clicked the blue ‘Next’ in upper right corner.
    12) In the ‘Server’ field put server.domain.com (generic format not actual entered data)
    13) In the ‘Username’ field put username without the @domain.name.
    14) Clicked the blue ‘Next’ in upper right corner.
    15) I should get a lot of blue checkmarks and then the screen advancing to a bunch of sliders.

    Instead I get:

    Exchange Account
    Unable to verify account information.
    OK

    Verified server is able to be accessed and logged in with same information using Safari browser on same iPhone.

    If I go tell it to save the account it of course reports it may not work.
    If I then try to use the account in the mail app I see An error occurred in the bottom of the mail app.
    Clicking on details it says

    Cannot Get Mail
    The connection to the server failed
    OK

    We are using a commercial certificate.

    I am at a loss.
    Last edited by tgxperience; 09-17-2020 at 04:24 PM.

  2. #2
    Junior Member
    Join Date
    Sep 2020
    Posts
    2
    I have this same issue.

    Release 8.8.15_GA_3829.RHEL7_64_20190718141144 RHEL7_64 FOSS edition, Patch 8.8.15_P13
    Zextras 3.1.2
    ipadOS 13.6.1

    I have followed the steps from the OP and receive the same error.

  3. #3
    Gil
    Gil is offline
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    Join Date
    Sep 2019
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    27
    Hello tgxperience, djwerder,

    The username used should be the full e-mail address.

    The zextras mobile service should also be licensed and enabled at cos level.
    This can be done in the web admin console by checking the option under "configure \ cos \ the user's cos \ Enable synchronization for this COS"
    It can also be done from the command line with the command "zmprov mc #theuserscos zimbraFeatureMobileSyncEnabled TRUE" specifying the correct #theuserscos

    Please let us know if this is sufficient to solve your current issue.
    Gil - Zextras Technical Support Engineering
    https://support.zextras.com

  4. #4
    Junior Member
    Join Date
    Sep 2020
    Posts
    2
    Quote Originally Posted by Gil View Post
    Hello tgxperience, djwerder,

    The username used should be the full e-mail address.

    The zextras mobile service should also be licensed and enabled at cos level.
    This can be done in the web admin console by checking the option under "configure \ cos \ the user's cos \ Enable synchronization for this COS"
    It can also be done from the command line with the command "zmprov mc #theuserscos zimbraFeatureMobileSyncEnabled TRUE" specifying the correct #theuserscos

    Please let us know if this is sufficient to solve your current issue.
    It was working for existing clients, the issue was with people who had to reconfigure a new phone it didn't seem to work. After working on the Autodiscovery and make the jetty.xml.in file changes that I had found in another forum, it apparently started to work. For me the Autodiscover was a nice to have but it appeared that the changes to enable Autodiscover also made the client work.

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