Outlook 2016 setup - cannot create pst file the path is too long
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Thread: Outlook 2016 setup - cannot create pst file the path is too long

  1. #1
    Active Member
    Join Date
    Jun 2015
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    17

    Outlook 2016 setup - cannot create pst file the path is too long

    Hello!
    I am getting the following error when trying to setup an active sync (file -> Account settings -> manage profile -> email accounts -> New -> manual setup or additional server types -> Next -> exchange active sync) account in outlook 2016, is there anything I can do to fix this?

    outlook2016-sync.png


    I am using the latest zextras version (2.6.7) on zimbra 8.5.0, also worth noting that setup works fine in outlook 2013 as well as mobile devices, the only issue is outlook 2016 it seems.
    Last edited by scristopher; 08-31-2018 at 08:10 PM.

  2. #2
    Zextras employee Known ZeXtras Reseller
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    Join Date
    Aug 2016
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    79
    Hi scristopher.

    Quote Originally Posted by scristopher View Post
    Hello!
    I am getting the following error when trying to setup an active sync (file -> Account settings -> manage profile -> email accounts -> New -> manual setup or additional server types -> Next -> exchange active sync) account in outlook 2016, is there anything I can do to fix this?
    Could you enable Outlook advanced logging, look to the Outlook Sync Issues folder and generate a Mobile Account logger as described here?

    Next, I suggest you collect some of this logs using the above commands and open a support ticket on http://www.zextras.com/support/ in order to better investigate this case.

    Have a nice day,
    Luca
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