Calendar not syncing on one account
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Thread: Calendar not syncing on one account

  1. #1
    Active Member
    Join Date
    Mar 2012
    Posts
    3

    Calendar not syncing on one account

    Hi,

    I'm currently running ZeXtras in trial mode. I have an issue with calendar sync, and would need some help to see if it can be fixed.
    My phone is a Nexus S, running Android ICS 4.0.3.
    The server is running Zimbra 7.1.3 and ZeXtras 1.2.4.

    I added my zimbra account on the device, and I've got my emails and contacts syncing. Yeah!
    But my events do not appear in the calendar. My zimbra calendar doesn't even appear in the list of calendars to sync, in the stock calendar app.
    I tried removing and readding my account on the phone, and deleting the phone in the ZxMobile admin zimlet, but my events are still not syncing.

    I tried with another account on the same server and on the same phone, and the calendar synced correctly.

    I think I have a problem with my account.

    Here is what I found in sync.log when I uncheck and recheck sync calendar in my accounts parameters:

    Code:
    2012-03-29 14:23:13,978 INFO  [ZxMobile Handler Thread] [tid=2074;] sync - ZxMobile Handler: [xxx.xxx.xxx.xxx] ZxMobile Command Sync on account myaccount@example.com from device Android/androidc1195238xyz                                   
    2012-03-29 14:23:13,978 INFO  [ZxMobile Handler Thread] [tid=2074;] sync - Sync: Sync states are not equals.                                                                                                                                 
    2012-03-29 14:23:14,503 INFO  [ZxMobile Handler Thread] [tid=2075;] sync - ZxMobile Handler: [xxx.xxx.xxx.xxx] ZxMobile Command Sync on account myaccount@example.com from device Android/androidc1195238xyz                                   
    2012-03-29 14:23:16,182 INFO  [ZxMobile Handler Thread] [tid=2076;] sync - ZxMobile Handler: [xxx.xxx.xxx.xxx] ZxMobile Command Sync on account myaccount@example.com from device Android/androidc1195238xyz                                   
    2012-03-29 14:23:16,182 INFO  [ZxMobile Handler Thread] [tid=2076;] sync - Sync: Getting items older(or newer) than 14 days for type: 11                                                                                                     
    2012-03-29 14:23:16,184 INFO  [ZxMobile Handler Thread] [tid=2076;] sync - Removed items: 0; Changed items: 0                                                                                                                                
    2012-03-29 14:23:16,186 INFO  [ZxMobile Handler Thread] [tid=2076;] sync - Added items: 4                                                                                                                                                    
    2012-03-29 14:23:16,636 INFO  [ZxMobile Handler Thread] [tid=2077;] sync - ZxMobile Handler: [xxx.xxx.xxx.xxx] ZxMobile Command Sync on account myaccount@example.com from device Android/androidc1195238xyz                                   
    2012-03-29 14:23:16,636 INFO  [ZxMobile Handler Thread] [tid=2077;] sync - Sync: Getting items older(or newer) than 14 days for type: 11                                                                                                     
    2012-03-29 14:23:16,639 INFO  [ZxMobile Handler Thread] [tid=2077;] sync - Removed items: 0; Changed items: 0                                                                                                                                
    2012-03-29 14:23:16,641 INFO  [ZxMobile Handler Thread] [tid=2077;] sync - Added items: 3
    Thanks

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,364
    Hi Skanx,

    I'd like you to set the LogLevel in the ZeXtras Administration Zimlet (Core tab) to Debug, delete the account from the phone and from both the "Active Sessions" and "Registered Devices" lists, reconfigure the account on the mobile and send me the related logs (community@zextras.com).

    We're going to release version 1.2.5 within the day, I suggest you to update before running the test as the mobile logging has been improved


    Regards,
    Cine

  3. #3
    Active Member
    Join Date
    Oct 2012
    Posts
    4
    [**post deleted**]
    Last edited by mailman1175; 11-25-2012 at 04:57 AM. Reason: Fixed. Sorry!

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