Outlook 2016 and deleted mails
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Thread: Outlook 2016 and deleted mails

  1. #1
    Active Member ZeXtras Reseller
    Join Date
    Nov 2012

    Outlook 2016 and deleted mails


    I'm using Zimbra 8.7.11 and ZeXtras 2.6.1 with Outlook 2016 x64.

    I don't know if this is a problem from Outlook or ZeXtras so I start contacting this forum...

    Account synchronization seems to works well (mails, contacts, calendars) and shares too. But isn't finished yet (still in progress).

    The synchronization is running since 3 days (my account is a little big, and I have shared access to some other accounts...).

    Actually, all deleted emails on Outlook are still present on Zimbra.

    Is this due to synchronization not terminated yet or is it anything else ?

    Thanks a lot for your help.

    Best regards,

  2. #2
    Active Member ZeXtras Reseller
    Join Date
    Nov 2012

    Outlook installed and configured since 1 week, and I didn't have all mails !!

    Mail received today aren't displayed...

    Is ZeXtras really working great ?


  3. #3
    Zextras employee Known ZeXtras Reseller

    Join Date
    Aug 2016
    Hi dedisoft.

    If Outlook is unable to complete a sync, you could find some evidence in the sync.log or in the Outlook sync issue folder (use CTRL + 6 to Switch to Folder list in the Folder pane).

    Moreover, if you want you could open a ticket on our support portal, following the instruction reported here - including a debug level Account Logger - we could better investigate your issue and help you so sort it out.

    Have a nice day,
    the ZeXtras Team.
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