Zextras Mobile and Samsung Note 4 sync error
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Thread: Zextras Mobile and Samsung Note 4 sync error

  1. #1
    Junior Member
    Join Date
    Jun 2016
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    2

    Zextras Mobile and Samsung Note 4 sync error

    Hello everyone, we have experienced too many synchronization issues with a Samsung Note 4 (SM-N910F), so I decide to recreate the account on the mobile phone, but now i'm not able to complete the ActiveSync configuration and I receive an error in contacting server. On this phone we have too many email account that are working correctly and I've configured the same account on other smartphone (iPhone or Samsung S3 Neo) and all works well.
    Now every account I try to configure on the Note 4 give me the same error message, so I think there is some bug in Active Sync protocol implemented on this phone.
    I've update ZExtras Suite on last version available and the Note also has the last software version available.
    Does someone experienced the same issue?

    Thank you

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,365
    Hello ale73gre,
    welcome to the forums!

    Do you see any errors in the sync.log or in your proxy's log when the Note 4 tries to connect?

    Have a nice day,
    Cine
    the ZeXtras Team

  3. #3
    Junior Member
    Join Date
    Jun 2016
    Posts
    2
    Hello Cine, thank you for your response. I try to catch the error in the sync.log file but now the phone has completed the configuration and is syncing email, address book and calendar. I've tried all this morning to configure the account, without success.
    I don't understand what happened, but now it seems works.

    Thank you

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