Read receipt - Outlook
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Thread: Read receipt - Outlook

  1. #1
    vbu
    vbu is offline
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    Mar 2016
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    Read receipt - Outlook

    When an user receive a mail with a read receipt, Outlook doesn't show it, while webmail ask correctly " do you want to send read confirmation ?" popup. Is it a known behaviour that I didn't find about?
    Tested from Zimbra 8.6.0. patch 6, zextras 2.2.3, outlook 2013 or 2016, up to date.

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
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    2,360
    Hello vbu,
    welcome to the forums!

    I've been able to reproduce the issue you report - after making sure that the read receipt header ("Disposition-Notification-To:") is correct and not changed in any way by ZxMobile I've had a look around on the internet and it seems that there are several users experiencing the issue over different protocols... I've had a look at the links posted by the Outlook MVP on that thread and none helped but I still suggest you to give it a try, maybe it could help in your case.

    Have a nice day,
    Cine
    the ZeXtras Team

  3. #3
    Active Member
    Join Date
    Jun 2015
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    17
    Sorry for digging up a old thread but this is also happening only with outlook for our clients as well. It seems like a zimbra bug

    https://bugzilla.zimbra.com/show_bug.cgi?id=83736

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