failed to sync some items outlook 2013 and 2016
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Thread: failed to sync some items outlook 2013 and 2016

  1. #1
    Active Member
    Join Date
    Nov 2014
    Posts
    8

    failed to sync some items outlook 2013 and 2016

    Hi
    Here are a partial log. Some items can't be synchronized et hang the mailbox of the users with Outlook 2013 and 2016
    Can you help me ?

    2016-02-18 09:04:51,052 ERROR [ZxMobile] [tid=174462;account=****@****.fr;id=2CB8B5222EB94FD DA005AC50FD7A4C00;model=WindowsOutlook15;proxy=192 .168.60.15;oip=192.168.49.17;eas=14.0;rid=54687;] sync - Unable to send item 25655 from folder /Inbox) account ****@****.fr: java.lang.RuntimeException: java.nio.charset.IllegalCharsetNameException: charset="utf-8"

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello tontondic!

    Our developers are investigating a similar issue in ZeXtras Suite 2.2.2, could you please open a support ticket at https://support.zextras.com reporting all the info mentioned in sections 3.1 and 3.7 of the "How to report a ZeXtras Suite issue" guide and attaching both a debug-level Account Logger for the affected account and the full MIME source of the item mentioned in the log you posted?

    Have a nice day,
    Cine
    the ZeXtras Team
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  3. #3
    Active Member
    Join Date
    Oct 2014
    Posts
    5
    Hi!
    I have a similar issue, unfortunately i've already deleted the items (it's the only way to continue sync).
    This happened after I've upgraded to latest zimbra & zxsuite version and did a full resync on Outlook 2016 (reinstalled win) even with items that previously worked fine.
    Outlook is the same version and Zimbra was updated from 8.6.0 patch 4 to 8.6.0 patch 6. Unfortunately I don't know what was the previous Zextras version.

    Code:
    2016-02-18 19:02:27,305 [tid=47462;account=email@domain.com] info Logging email@domain.com
    2016-02-18 19:03:06,97 [tid=47468;account=email@domain.com;oip=10.11.12.13;eas=14.1;rid=17383] info Device asked server configurations, available EAS versions: 14.0
    2016-02-18 19:03:06,141 [tid=47467;account=email@domain.com;id=B2C16A594347485DB6BAC7E298BDB1BC;model=WindowsOutlook15;oip=10.11.12.13;eas=14.0;rid=17385] info Folders synchronization asked for email@domain.com
    2016-02-18 19:03:06,354 [tid=47467;account=email@domain.com;id=B2C16A594347485DB6BAC7E298BDB1BC;model=WindowsOutlook15;oip=10.11.12.13;eas=14.0;rid=17387] info Asked synchronization for folder TK(29110) for email@domain.com. Time window used: 0 days.
    2016-02-18 19:03:06,373 [tid=47467;account=email@domain.com;id=B2C16A594347485DB6BAC7E298BDB1BC;model=WindowsOutlook15;oip=10.11.12.13;eas=14.0;rid=17387] err Unable to send item 147902 from folder /Inbox/TK)  account email@domain.com: java.lang.RuntimeException: javax.mail.internet.ParseException: Ex
    pected ';', got ":"
            at com.zextras.mobile.v2.as.encoders.commons.SimplifierProxyBodyContentEncoder.fixRawMime (SimplifierProxyBodyContentEncoder.java:46)
            at com.zextras.mobile.v2.as.encoders.commons.SimplifierProxyBodyContentEncoder.encodeContentProvider (SimplifierProxyBodyContentEncoder.java:113)
            at com.zextras.mobile.v2.as.encoders.commons.EmailApplicationDataEncoder.encode (EmailApplicationDataEncoder.java:108)
            at com.zextras.mobile.v2.as.encoders.commons.SyncEncoder.encode (SyncEncoder.java:173)
            at com.zextras.mobile.v2.as.encoders.commons.LoggerEncoder.encode (LoggerEncoder.java:111)
            at com.zextras.mobile.v2.as.events.AddNewEmailEvent.encode (AddNewEmailEvent.java:39)
            at com.zextras.mobile.v2.engine.actions.utils.SyncItemEmitter.emitNewItem (SyncItemEmitter.java:448)
            at com.zextras.mobile.v2.engine.actions.utils.SyncItemEmitter.emitNewItems (SyncItemEmitter.java:307)
            at com.zextras.mobile.v2.engine.actions.utils.SyncItemEmitter.emitChanges (SyncItemEmitter.java:105)
            at com.zextras.mobile.v2.engine.actions.CollectionSyncAction.execute (CollectionSyncAction.java:123)
            at com.zextras.mobile.v2.engine.actions.ActionAggregator.execute (ActionAggregator.java:66)
            at com.zextras.mobile.v2.as.assembler.ProbeAction.execute (ProbeAction.java:46)
            at com.zextras.mobile.v2.engine.actions.ActionAggregator.execute (ActionAggregator.java:66)
            at com.zextras.mobile.v2.engine.actions.ActionAggregator.execute (ActionAggregator.java:66)
            at com.zextras.mobile.v2.engine.actions.StartEndWrapperAction.execute (StartEndWrapperAction.java:31)
            at com.zextras.mobile.v2.engine.actions.CheckFolderHierarchyAction.execute (CheckFolderHierarchyAction.java:98)
            at com.zextras.mobile.v2.engine.executors.InitialExecutor.execAction (InitialExecutor.java:268)
            at com.zextras.mobile.v2.engine.executors.InitialExecutor.execute (InitialExecutor.java:211)
            at com.zextras.mobile.services.ActiveSyncService.doPost (ActiveSyncService.java:58)
            at org.openzal.zal.http.InternalHttpHandler.doPost (InternalHttpHandler.java:57)
            at com.zimbra.cs.extension.ExtensionDispatcherServlet.service (ExtensionDispatcherServlet.java:101)
            at javax.servlet.http.HttpServlet.service (HttpServlet.java:790)
            at org.eclipse.jetty.servlet.ServletHolder.handle (ServletHolder.java:738)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1651)
            at com.zimbra.cs.servlet.RequestStringFilter.doFilter (RequestStringFilter.java:54)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.SetHeaderFilter.doFilter (SetHeaderFilter.java:59)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at org.eclipse.jetty.servlets.UserAgentFilter.doFilter (UserAgentFilter.java:83)
            at org.eclipse.jetty.servlets.GzipFilter.doFilter (GzipFilter.java:351)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter (ETagHeaderFilter.java:47)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter (ContextPathBasedThreadPoolBalancerFilter.java:107)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter (ZimbraQoSFilter.java:116)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter (ZimbraInvalidLoginFilter.java:117)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at org.eclipse.jetty.servlets.DoSFilter.doFilterChain (DoSFilter.java:457)
            at org.eclipse.jetty.servlets.DoSFilter.doFilter (DoSFilter.java:326)
            at org.eclipse.jetty.servlets.DoSFilter.doFilter (DoSFilter.java:299)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at org.eclipse.jetty.servlet.ServletHandler.doHandle (ServletHandler.java:549)
            at org.eclipse.jetty.server.handler.ScopedHandler.handle (ScopedHandler.java:143)
            at org.eclipse.jetty.security.SecurityHandler.handle (SecurityHandler.java:544)
            at org.eclipse.jetty.server.session.SessionHandler.doHandle (SessionHandler.java:221)
            at org.eclipse.jetty.server.handler.ContextHandler.doHandle (ContextHandler.java:1111)
            at org.eclipse.jetty.servlet.ServletHandler.doScope (ServletHandler.java:478)
            at org.eclipse.jetty.server.session.SessionHandler.doScope (SessionHandler.java:183)
            at org.eclipse.jetty.server.handler.ContextHandler.doScope (ContextHandler.java:1045)
            at org.eclipse.jetty.server.handler.ScopedHandler.handle (ScopedHandler.java:141)
            at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle (ContextHandlerCollection.java:199)
            at org.eclipse.jetty.server.handler.HandlerCollection.handle (HandlerCollection.java:109)
            at org.eclipse.jetty.server.handler.HandlerWrapper.handle (HandlerWrapper.java:97)
            at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle (RewriteHandler.java:309)
            at org.eclipse.jetty.server.handler.DebugHandler.handle (DebugHandler.java:81)
            at org.eclipse.jetty.server.handler.HandlerWrapper.handle (HandlerWrapper.java:97)
            at org.eclipse.jetty.server.Server.handle (Server.java:462)
            at org.eclipse.jetty.server.HttpChannel.handle (HttpChannel.java:279)
            at org.eclipse.jetty.server.HttpConnection.onFillable (HttpConnection.java:232)
            at org.eclipse.jetty.io.AbstractConnection$2.run (AbstractConnection.java:534)
            at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob (QueuedThreadPool.java:607)
            at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run (QueuedThreadPool.java:536)
            at java.lang.Thread.run (Thread.java:745)

  4. #4
    Active Member
    Join Date
    Oct 2014
    Posts
    5
    Log too long, continued
    Code:
    Caused by: javax.mail.internet.ParseException: Expected ';', got ":"
            at javax.mail.internet.ParameterList.<init> (ParameterList.java:289)
            at javax.mail.internet.ContentDisposition.<init> (ContentDisposition.java:100)
            at javax.mail.internet.MimeBodyPart.updateHeaders (MimeBodyPart.java:1414)
            at javax.mail.internet.MimeMessage.updateHeaders (MimeMessage.java:2107)
            at javax.mail.internet.MimeMessage.saveChanges (MimeMessage.java:2075)
            at com.zextras.mobile.v2.engine.mime.MimeSimplifier.buildMimeMessage (MimeSimplifier.java:229)
            at com.zextras.mobile.v2.engine.mime.MimeSimplifier.recreateNestedMime (MimeSimplifier.java:162)
            at com.zextras.mobile.v2.engine.mime.MimeSimplifier.extractMimeData (MimeSimplifier.java:327)
            at com.zextras.mobile.v2.engine.mime.MimeSimplifier.recreateMime (MimeSimplifier.java:122)
            at com.zextras.mobile.v2.engine.mime.MimeSimplifier.createFixedMime (MimeSimplifier.java:93)
            at com.zextras.mobile.v2.as.encoders.commons.SimplifierProxyBodyContentEncoder.fixRawMime (SimplifierProxyBodyContentEncoder.java:37)
            at com.zextras.mobile.v2.as.encoders.commons.SimplifierProxyBodyContentEncoder.encodeContentProvider (SimplifierProxyBodyContentEncoder.java:113)
            at com.zextras.mobile.v2.as.encoders.commons.EmailApplicationDataEncoder.encode (EmailApplicationDataEncoder.java:108)
            at com.zextras.mobile.v2.as.encoders.commons.SyncEncoder.encode (SyncEncoder.java:173)
            at com.zextras.mobile.v2.as.encoders.commons.LoggerEncoder.encode (LoggerEncoder.java:111)
            at com.zextras.mobile.v2.as.events.AddNewEmailEvent.encode (AddNewEmailEvent.java:39)
            at com.zextras.mobile.v2.engine.actions.utils.SyncItemEmitter.emitNewItem (SyncItemEmitter.java:448)
            at com.zextras.mobile.v2.engine.actions.utils.SyncItemEmitter.emitNewItems (SyncItemEmitter.java:307)
            at com.zextras.mobile.v2.engine.actions.utils.SyncItemEmitter.emitChanges (SyncItemEmitter.java:105)
            at com.zextras.mobile.v2.engine.actions.CollectionSyncAction.execute (CollectionSyncAction.java:123)
            at com.zextras.mobile.v2.engine.actions.ActionAggregator.execute (ActionAggregator.java:66)
            at com.zextras.mobile.v2.as.assembler.ProbeAction.execute (ProbeAction.java:46)
            at com.zextras.mobile.v2.engine.actions.ActionAggregator.execute (ActionAggregator.java:66)
            at com.zextras.mobile.v2.engine.actions.ActionAggregator.execute (ActionAggregator.java:66)
            at com.zextras.mobile.v2.engine.actions.StartEndWrapperAction.execute (StartEndWrapperAction.java:31)
            at com.zextras.mobile.v2.engine.actions.CheckFolderHierarchyAction.execute (CheckFolderHierarchyAction.java:98)
            at com.zextras.mobile.v2.engine.executors.InitialExecutor.execAction (InitialExecutor.java:268)
            at com.zextras.mobile.v2.engine.executors.InitialExecutor.execute (InitialExecutor.java:211)
            at com.zextras.mobile.services.ActiveSyncService.doPost (ActiveSyncService.java:58)
            at org.openzal.zal.http.InternalHttpHandler.doPost (InternalHttpHandler.java:57)
            at com.zimbra.cs.extension.ExtensionDispatcherServlet.service (ExtensionDispatcherServlet.java:101)
            at javax.servlet.http.HttpServlet.service (HttpServlet.java:790)
            at org.eclipse.jetty.servlet.ServletHolder.handle (ServletHolder.java:738)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1651)
            at com.zimbra.cs.servlet.RequestStringFilter.doFilter (RequestStringFilter.java:54)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.SetHeaderFilter.doFilter (SetHeaderFilter.java:59)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at org.eclipse.jetty.servlets.UserAgentFilter.doFilter (UserAgentFilter.java:83)
            at org.eclipse.jetty.servlets.GzipFilter.doFilter (GzipFilter.java:351)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter (ETagHeaderFilter.java:47)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter (ContextPathBasedThreadPoolBalancerFilter.java:107)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter (ZimbraQoSFilter.java:116)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter (ZimbraInvalidLoginFilter.java:117)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at org.eclipse.jetty.servlets.DoSFilter.doFilterChain (DoSFilter.java:457)
            at org.eclipse.jetty.servlets.DoSFilter.doFilter (DoSFilter.java:326)
            at org.eclipse.jetty.servlets.DoSFilter.doFilter (DoSFilter.java:299)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter (ServletHandler.java:1622)
            at org.eclipse.jetty.servlet.ServletHandler.doHandle (ServletHandler.java:549)
            at org.eclipse.jetty.server.handler.ScopedHandler.handle (ScopedHandler.java:143)
            at org.eclipse.jetty.security.SecurityHandler.handle (SecurityHandler.java:544)
            at org.eclipse.jetty.server.session.SessionHandler.doHandle (SessionHandler.java:221)
            at org.eclipse.jetty.server.handler.ContextHandler.doHandle (ContextHandler.java:1111)
            at org.eclipse.jetty.servlet.ServletHandler.doScope (ServletHandler.java:478)
            at org.eclipse.jetty.server.session.SessionHandler.doScope (SessionHandler.java:183)
            at org.eclipse.jetty.server.handler.ContextHandler.doScope (ContextHandler.java:1045)
            at org.eclipse.jetty.server.handler.ScopedHandler.handle (ScopedHandler.java:141)
            at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle (ContextHandlerCollection.java:199)
            at org.eclipse.jetty.server.handler.HandlerCollection.handle (HandlerCollection.java:109)
            at org.eclipse.jetty.server.handler.HandlerWrapper.handle (HandlerWrapper.java:97)
            at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle (RewriteHandler.java:309)
            at org.eclipse.jetty.server.handler.DebugHandler.handle (DebugHandler.java:81)
            at org.eclipse.jetty.server.handler.HandlerWrapper.handle (HandlerWrapper.java:97)
            at org.eclipse.jetty.server.Server.handle (Server.java:462)
            at org.eclipse.jetty.server.HttpChannel.handle (HttpChannel.java:279)
            at org.eclipse.jetty.server.HttpConnection.onFillable (HttpConnection.java:232)
            at org.eclipse.jetty.io.AbstractConnection$2.run (AbstractConnection.java:534)
            at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob (QueuedThreadPool.java:607)
            at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run (QueuedThreadPool.java:536)
            at java.lang.Thread.run (Thread.java:745)

  5. #5
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello Alicexes!

    The issue you experienced is different from the one mentioned by tontondic: according to the exception's stacktrace

    Code:
    err Unable to send item 147902 from folder /Inbox/TK)  account email@domain.com: java.lang.RuntimeException: javax.mail.internet.ParseException: Ex
    pected ';', got ":"
    it appears that the message was badly formatted - I'll alert the Dev Team about this specific error as well in order to verify whether a server-side workaround is possible

    [ADDENDUM]: I've just discussed this with the devs, they said that without the item's full source it's pretty difficult to find the specific cause of the error - if you also use ZxBackup and the deleted item is still within the retention period please run the following command and open a Support ticket as mentioned before:

    Code:
    zxsuite backup getItem user@domain.com 147902 dump_blob TRUE
    Have a nice day,
    Cine
    the ZeXtras Team
    Last edited by Cine; 02-19-2016 at 11:10 AM.
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