Subfolders

[JoeKar]

Hello and god day,

i have activated ZextrasMobile and am really impressed as it is working like a charm!
But i have a problem with subfolders as they get not synced correctly.

When i browse through the folders on my mobile (HTC Desire Z with Android 2.3.3) Inbox, Sent, Drafts and Trash appear correct but just after "Out" Folder every subfolder, no matter in wich main folder it is actually located, appears with a trailing \, sorted alphabetically. Then follow my "main" folders i created again alphabetically ordered. The main folders in wich i have subfolders are missing completely.
It's a complete mess of folders.

When i connect to the zimbra server with thunderbird and imap, everything is fine. Also in the zimbra web interface the folders appear in correct order.

What is going wrong?

KR Johannes

[mr.evolution]

Hello JoeKar and welcome to the forums,

i have activated ZextrasMobile and am really impressed as it is working like a charm!

We are proud that ZxMobile works almost well.

I tell your issue to developers and they are investigating about this trouble.
Only for recap, in the next diagram, the trouble appears for D and E folders?

Inbox
Drafts
Trash
Sent
 |- A\,
     |- E
     |- D
 |- B\,
 |- C\,

Keep in touch

mrevolution

[JoeKar]

Hey mr.evolution,

thanks for investigating.

Actually my folders look more like this:

Inbox
|- deferred
|- archived
Drafts
Trash
Sent
|- 2001
|- 2002
|- 2003
A
|- a
|- b
B
|- c
C
D
E
|- d
|- e

But on the Phone i get:

Inbox
Drafts
Trash
Sent
\a
\b
\c
\d
\e
C
D
Sent\2001
Sent\2002
Sent\2003

As you see, subfolders of Inbox are missing, also main folders wich have subfolders. The rest is a mess...
Hope we'll find a Solution

KR Johannes

[mr.evolution]

Hi JoeKar,
the folder tree helps to understand but our developers asks if you can provide the following informations:

1. the server is an upgrade of the previous Zimbra 4.0? You can simply check the initial version and following updates using:

cat  /opt/zimbra/.install_history

2. the exact folders tree in zimbra.

# su - zimbra
$ zmmailbox -z -m <user@domain.tld> getAllFolders

3. try to reset mobile device:
- Inside the ZeXtras UI ZxMobile UI - ZeXtras Suite Wiki select the device and click on "Reset Device"
4. get more informations about mobile activity:
- enable debug

Open Zimbra admin panel: https://your-server.domain.tld:7071
Click on Zextras Core
Under Notifications set Logging Level: Debug

After enabling debug ZxMobile module write everything to log file "/opt/zimbra/log/sync.log"

We need the following lines to investigating about the trouble:

2012-01-31 17:50:33,522 INFO [ZxMobile Handler Thread] [tid=275;] sync - ZxMobile Handler: Debug Response: 
<?xml version="1.0" standalone="no"?><FolderSync><Status>1</Status><SyncKey>.......

Bests regards
mrevolution

[JoeKar]

Hey mr.evolution,

ok, find attached the requested information:

1.) no, its a fresh 7.1.1 Installation upgraded to Zimbra 7.1.3
2.) here is the complete folder structure:
zimbra@mailer2:~$ zmmailbox -z -m johannes@theuerkorn.net getAllFolders
Id View Unread Msg Count Path
---------- ---- ---------- ---------- ----------
/
/admin
/AndereMails
/Anmeldungen
/Briefcase
/Briefcase/Bilder
/Calendar
/Chats
/Contacts
/Drafts
/Ebay
/Emailed Contacts
/Entwürfe
/Gelöschte Objekte
/Gesendete Objekte
/Inbox
/Inbox/Archived
/Inbox/Deferred
/Junk
/Junk-e-mail
/KIT
/Klaus
/Kuba
/Kunden
/Kunden/1To_Do
/Kunden/Archiv
/Papierkorb
/postmaster
/Privat
/Privat/Aleks
/Privat/Alex
/Privat/Annette
/Australien
/Privat/Bewerbung
/Privat/Dienstagskino
/Privat/Fh
/Privat/Fritz
/Privat/italien
/Rechnungen
/Rechnungen/Rechnungen2004
/Rechnungen/Rechnungen2005
/Rechnungen/Rechnungen2006
/Rechnungen/Rechnungen2007
/Rechnungen/Rechnungen2008
/Rechnungen/Rechnungen2009
/Rechnungen/Rechnungen2010
/Sent
/Sent/2001
/Sent/2002
/Sent/2003
/Sent/2004
/Sent/2005
/Sent/2006
/Sent/2008
/Sent/2008_2
/Sent/2009
/Spam
/Suedafrika2010
/Suedafrika2010/Suedafrika2010_alt
/Tasks
/Technik
/Technik/1und1
/Technik/AVM
/Technik/Dvb
/Technik/Euserv
/Technik/fastIT
/Technik/Fritz
/Technik/GlobalSim
/Technik/Hacker
/Technik/Hosteurope
/Technik/Mailscanner
/Technik/ScannedInfo
/Technik/Server4free
/Technik/Server_Etc
/Technik/telefonie
/Technik/Trean
/Technik/Versatel
/Templates
/test
/Trash

I deleted some client and private folders from the List. If it's necessary, i'll send them via mail.

Thanks for support!

KR Johannes

[JoeKar]

Hey,
now i activated debug logging and did a device reset.
Here comes the relevant part of the logfile.
It's shortened as i can only submit 10000 chars.
Hope it helps.

KR Johannes

2012-02-01 17:36:27,298 INFO [ZxMobile Handler Thread] [] sync - ZxMobile Handler: Debug Response: <?xml version="1.0" standalone="no"?><FolderSync><Status>1</Status><SyncKey>***</SyncKey><Changes><Count>102</Count><Add><ServerId>2</ServerId><ParentId>0</ParentId><DisplayName>Inbox</DisplayName><Type>2</Type></Add><Add><ServerId>3</ServerId><ParentId>0</ParentId><DisplayName>Trash</DisplayName><Type>4</Type></Add><Add><ServerId>4</ServerId><ParentId>0</ParentId><DisplayName>Junk</DisplayName><Type>12</Type></Add><Add><ServerId>5</ServerId><ParentId>0</ParentId><DisplayName>Sent</DisplayName><Type>5</Type></Add><Add><ServerId>6</ServerId><ParentId>0</ParentId><DisplayName>Drafts</DisplayName><Type>3</Type></Add><Add><ServerId>149792</ServerId><ParentId>0</ParentId><DisplayName>Spam</DisplayName><Type>12</Type></Add><Add><ServerId>149793</ServerId><ParentId>0</ParentId><DisplayName>Junk-e-mail</DisplayName><Type>12</Type></Add><Add><ServerId>7</ServerId><ParentId>0</ParentId><DisplayName>Contacts</DisplayName><Type>9</Type></Add><Add><ServerId>10</ServerId><ParentId>0</ParentId><DisplayName>Calendar</DisplayName><Type>8</Type></Add><Add><ServerId>109697</ServerId><ParentId>78912</ParentId><DisplayName>Server_Etc</DisplayName><Type>12</Type></Add><Add><ServerId>15</ServerId><ParentId>0</ParentId><DisplayName>Tasks</DisplayName><Type>7</Type></Add><Add><ServerId>93212</ServerId><ParentId>5</ParentId><DisplayName>2009</DisplayName><Type>12</Type></Add><Add><ServerId>80601</ServerId><ParentId>5</ParentId><DisplayName>2002</DisplayName><Type>12</Type></Add><Add><ServerId>97332</ServerId><ParentId>78912</ParentId><DisplayName>Mailscanner</DisplayName><Type>12</Type></Add><Add><ServerId>94424</ServerId><ParentId>78912</ParentId><DisplayName>Trean</DisplayName><Type>12</Type></Add><Add><ServerId>104583</ServerId><ParentId>78912</ParentId><DisplayName>Versatel</DisplayName><Type>12</Type></Add><Add><ServerId>80610</ServerId><ParentId>79058</ParentId><DisplayName>Archiv</DisplayName><Type>12</Type></Add><Add><ServerId>141760</ServerId><ParentId>0</ParentId><DisplayName>AndereMails</DisplayName><Type>12</Type></Add><Add><ServerId>104601</ServerId><ParentId>78912</ParentId><DisplayName>fastIT</DisplayName><Type>12</Type></Add><Add><ServerId>139174</ServerId><ParentId>2</ParentId><DisplayName>Deferred</DisplayName><Type>1</Type></Add><Add><ServerId>139173</ServerId><ParentId>2</ParentId><DisplayName>Archived</DisplayName><Type>1</Type></Add><Add><ServerId>147191</ServerId><ParentId>0</ParentId><DisplayName>Gesendete Objekte</DisplayName><Type>12</Type></Add><Add><ServerId>143922</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2009</DisplayName><Type>12</Type></Add><Add><ServerId>143923</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2010</DisplayName><Type>12</Type></Add><Add><ServerId>85794</ServerId><ParentId>77763</ParentId><DisplayName>italien</DisplayName><Type>12</Type></Add><Add><ServerId>104701</ServerId><ParentId>79058</ParentId><DisplayName>Geschaeftlich</DisplayName><Type>12</Type></Add><Add><ServerId>83631</ServerId><ParentId>77763</ParentId><DisplayName>Aleks</DisplayName><Type>12</Type></Add><Add><ServerId>77847</ServerId><ParentId>0</ParentId><DisplayName>Suedafrika2010</DisplayName><Type>1</Type></Add><Add><ServerId>77848</ServerId><ParentId>77847</ParentId><DisplayName>Suedafrika2010_alt</DisplayName><Type>12</Type></Add><Add><ServerId>87036</ServerId><ParentId>5</ParentId><DisplayName>2005</DisplayName><Type>12</Type></Add><Add><ServerId>77762</ServerId><ParentId>0</ParentId><DisplayName>Anmeldungen</DisplayName><Type>12</Type></Add><Add><ServerId>77763</ServerId><ParentId>0</ParentId><DisplayName>Privat</DisplayName><Type>1</Type></Add><Add><ServerId>77764</ServerId><ParentId>77763</ParentId><DisplayName>Australien</DisplayName><Type>12</Type></Add><Add><ServerId>103293</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2005</DisplayName><Type>12</Type></Add><Add><ServerId>91841</ServerId><ParentId>5</ParentId><DisplayName>2008</DisplayName><Type>12</Type></Add><Add><ServerId>139167</ServerId><ParentId>0</ParentId><DisplayName>Templates</DisplayName><Type>12</Type></Add><Add><ServerId>83115</ServerId><ParentId>5</ParentId><DisplayName>2003</DisplayName><Type>12</Type></Add><Add><ServerId>77839</ServerId><ParentId>5</ParentId><DisplayName>2001</DisplayName><Type>12</Type></Add><Add><ServerId>78912</ServerId><ParentId>0</ParentId><DisplayName>Technik</DisplayName><Type>1</Type></Add><Add><ServerId>78913</ServerId><ParentId>78912</ParentId><DisplayName>Fritz</DisplayName><Type>12</Type></Add><Add><ServerId>89799</ServerId><ParentId>5</ParentId><DisplayName>2007</DisplayName><Type>12</Type></Add><Add><ServerId>118842</ServerId><ParentId>0</ParentId><DisplayName>admin</DisplayName><Type>1</Type></Add><Add><ServerId>93174</ServerId><ParentId>77763</ParentId><DisplayName>Alex</DisplayName><Type>12</Type></Add><Add><ServerId>104757</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2008</DisplayName><Type>12</Type></Add><Add><ServerId>100630</ServerId><ParentId>78912</ParentId><DisplayName>AVM</DisplayName><Type>12</Type></Add><Add><ServerId>120663</ServerId><ParentId>0</ParentId><DisplayName>Papierkorb</DisplayName><Type>12</Type></Add><Add><ServerId>93165</ServerId><ParentId>77763</ParentId><DisplayName>Dienstagskino</DisplayName><Type>12</Type></Add><Add><ServerId>120664</ServerId><ParentId>0</ParentId><DisplayName>Entwürfe</DisplayName><Type>12</Type></Add><Add><ServerId>94290</ServerId><ParentId>78912</ParentId><DisplayName>Server4free</DisplayName><Type>12</Type></Add><Add><ServerId>103335</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2006</DisplayName><Type>12</Type></Add><Add><ServerId>100667</ServerId><ParentId>77763</ParentId><DisplayName>Bewerbung</DisplayName><Type>12</Type></Add><Add><ServerId>87675</ServerId><ParentId>5</ParentId><DisplayName>2006</DisplayName><Type>12</Type></Add><Add><ServerId>83050</ServerId><ParentId>0</ParentId><DisplayName>postmaster</DisplayName><Type>12</Type></Add><Add><ServerId>93129</ServerId><ParentId>78912</ParentId><DisplayName>telefonie</DisplayName><Type>12</Type></Add><Add><ServerId>101975</ServerId><ParentId>78912</ParentId><DisplayName>Euserv</DisplayName><Type>12</Type></Add><Add><ServerId>104469</ServerId><ParentId>77763</ParentId><DisplayName>Cagliari</DisplayName><Type>12</Type></Add><Add><ServerId>118482</ServerId><ParentId>0</ParentId><DisplayName>Gelöschte Objekte</DisplayName><Type>12</Type></Add><Add><ServerId>93115</ServerId><ParentId>78912</ParentId><DisplayName>Hacker</DisplayName><Type>12</Type></Add><Add><ServerId>100696</ServerId><ParentId>78912</ParentId><DisplayName>Dvb</DisplayName><Type>12</Type></Add>

[JoeKar]

Here comes the rest:
By the way, don you have a possibility to submit files?


<Add><ServerId>101942</ServerId><ParentId>0</ParentId><DisplayName>Rechnungen</DisplayName><Type>1</Type></Add><Add><ServerId>101943</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2004</DisplayName><Type>12</Type></Add><Add><ServerId>103387</ServerId><ParentId>5</ParentId><DisplayName>2008_2</DisplayName><Type>12</Type></Add><Add><ServerId>79087</ServerId><ParentId>0</ParentId><DisplayName>Ebay</DisplayName><Type>12</Type></Add><Add><ServerId>120126</ServerId><ParentId>0</ParentId><DisplayName>Kuba</DisplayName><Type>12</Type></Add><Add><ServerId>85694</ServerId><ParentId>5</ParentId><DisplayName>2004</DisplayName><Type>12</Type></Add><Add><ServerId>104525</ServerId><ParentId>78912</ParentId><DisplayName>Hosteurope</DisplayName><Type>12</Type></Add><Add><ServerId>79058</ServerId><ParentId>0</ParentId><DisplayName>Kunden</DisplayName><Type>1</Type></Add><Add><ServerId>103814</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2007</DisplayName><Type>12</Type></Add><Add><ServerId>87324</ServerId><ParentId>77763</ParentId><DisplayName>Fritz</DisplayName><Type>12</Type></Add><Add><ServerId>100709</ServerId><ParentId>78912</ParentId><DisplayName>1und1</DisplayName><Type>12</Type></Add><Add><ServerId>104770</ServerId><ParentId>78912</ParentId><DisplayName>GlobalSim</DisplayName><Type>12</Type></Add><Add><ServerId>86095</ServerId><ParentId>79058</ParentId><DisplayName>1To_Do</DisplayName><Type>12</Type></Add></Changes></FolderSync>

[Cine]

Hello JoeKar!

Just a quick info: Are you using a stock 2.3.3 firmware with the standard HTC email client or a custom rom/different mail client?


Best regards,
Cine

[JoeKar]

Hey Cine,

it's the stock rom i have on the mobile.

KR

Johannes

[Marcet]

I have also some folders issues.

I have 15 folders plus one RSS folder containing 17 RSS feeds.
3 folders are missing on the phone (including Notes folder).

3 RSS feeds supposed to be shown in the RSS subfolder are shown at to level, the other one are fine.

Obviously, there are some issues with the folder management.
I have not seen any big report for that, should I open one or is it useless considering your dev team is apparently working on it ?

--
ZCS OSE 7.1.4 / Scientific Linux 5.7 (same as RHEL 5.7)
Samsung Galaxy SII / Android 4.0.3