Subfolders
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Thread: Subfolders

  1. #1
    Member
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    Jan 2012
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    Subfolders

    Hello and god day,

    i have activated ZextrasMobile and am really impressed as it is working like a charm!
    But i have a problem with subfolders as they get not synced correctly.

    When i browse through the folders on my mobile (HTC Desire Z with Android 2.3.3) Inbox, Sent, Drafts and Trash appear correct but just after "Out" Folder every subfolder, no matter in wich main folder it is actually located, appears with a trailing \, sorted alphabetically. Then follow my "main" folders i created again alphabetically ordered. The main folders in wich i have subfolders are missing completely.
    It's a complete mess of folders.

    When i connect to the zimbra server with thunderbird and imap, everything is fine. Also in the zimbra web interface the folders appear in correct order.

    What is going wrong?

    KR Johannes

  2. #2
    The monkey tester
    Join Date
    Nov 2011
    Posts
    4
    Hello JoeKar and welcome to the forums,

    Quote Originally Posted by JoeKar View Post
    i have activated ZextrasMobile and am really impressed as it is working like a charm!
    We are proud that ZxMobile works almost well.

    I tell your issue to developers and they are investigating about this trouble.
    Only for recap, in the next diagram, the trouble appears for D and E folders?

    Code:
    Inbox
    Drafts
    Trash
    Sent
     |- A\,
         |- E
         |- D
     |- B\,
     |- C\,
    Keep in touch

    mrevolution

  3. #3
    Member
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    Posts
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    Hey mr.evolution,

    thanks for investigating.

    Actually my folders look more like this:

    Inbox
    |- deferred
    |- archived
    Drafts
    Trash
    Sent
    |- 2001
    |- 2002
    |- 2003
    A
    |- a
    |- b
    B
    |- c
    C
    D
    E
    |- d
    |- e

    But on the Phone i get:

    Inbox
    Drafts
    Trash
    Sent
    \a
    \b
    \c
    \d
    \e
    C
    D
    Sent\2001
    Sent\2002
    Sent\2003

    As you see, subfolders of Inbox are missing, also main folders wich have subfolders. The rest is a mess...
    Hope we'll find a Solution

    KR Johannes

  4. #4
    The monkey tester
    Join Date
    Nov 2011
    Posts
    4
    Hi JoeKar,
    the folder tree helps to understand but our developers asks if you can provide the following informations:

    1. the server is an upgrade of the previous Zimbra 4.0? You can simply check the initial version and following updates using:
    Code:
    cat  /opt/zimbra/.install_history
    2. the exact folders tree in zimbra.
    Code:
    # su - zimbra
    $ zmmailbox -z -m <user@domain.tld> getAllFolders
    3. try to reset mobile device:
    - Inside the ZeXtras UI ZxMobile UI - ZeXtras Suite Wiki select the device and click on "Reset Device"
    4. get more informations about mobile activity:
    - enable debug
    Code:
    Open Zimbra admin panel: https://your-server.domain.tld:7071
    Click on Zextras Core
    Under Notifications set Logging Level: Debug
    After enabling debug ZxMobile module write everything to log file "/opt/zimbra/log/sync.log"

    We need the following lines to investigating about the trouble:
    Code:
    2012-01-31 17:50:33,522 INFO [ZxMobile Handler Thread] [tid=275;] sync - ZxMobile Handler: Debug Response: 
    <?xml version="1.0" standalone="no"?><FolderSync><Status>1</Status><SyncKey>.......
    Bests regards
    mrevolution

  5. #5
    Member
    Join Date
    Jan 2012
    Posts
    24
    Hey mr.evolution,

    ok, find attached the requested information:

    1.) no, its a fresh 7.1.1 Installation upgraded to Zimbra 7.1.3
    2.) here is the complete folder structure:
    zimbra@mailer2:~$ zmmailbox -z -m johannes@theuerkorn.net getAllFolders
    Id View Unread Msg Count Path
    ---------- ---- ---------- ---------- ----------
    /
    /admin
    /AndereMails
    /Anmeldungen
    /Briefcase
    /Briefcase/Bilder
    /Calendar
    /Chats
    /Contacts
    /Drafts
    /Ebay
    /Emailed Contacts
    /Entwürfe
    /Gelöschte Objekte
    /Gesendete Objekte
    /Inbox
    /Inbox/Archived
    /Inbox/Deferred
    /Junk
    /Junk-e-mail
    /KIT
    /Klaus
    /Kuba
    /Kunden
    /Kunden/1To_Do
    /Kunden/Archiv
    /Papierkorb
    /postmaster
    /Privat
    /Privat/Aleks
    /Privat/Alex
    /Privat/Annette
    /Australien
    /Privat/Bewerbung
    /Privat/Dienstagskino
    /Privat/Fh
    /Privat/Fritz
    /Privat/italien
    /Rechnungen
    /Rechnungen/Rechnungen2004
    /Rechnungen/Rechnungen2005
    /Rechnungen/Rechnungen2006
    /Rechnungen/Rechnungen2007
    /Rechnungen/Rechnungen2008
    /Rechnungen/Rechnungen2009
    /Rechnungen/Rechnungen2010
    /Sent
    /Sent/2001
    /Sent/2002
    /Sent/2003
    /Sent/2004
    /Sent/2005
    /Sent/2006
    /Sent/2008
    /Sent/2008_2
    /Sent/2009
    /Spam
    /Suedafrika2010
    /Suedafrika2010/Suedafrika2010_alt
    /Tasks
    /Technik
    /Technik/1und1
    /Technik/AVM
    /Technik/Dvb
    /Technik/Euserv
    /Technik/fastIT
    /Technik/Fritz
    /Technik/GlobalSim
    /Technik/Hacker
    /Technik/Hosteurope
    /Technik/Mailscanner
    /Technik/ScannedInfo
    /Technik/Server4free
    /Technik/Server_Etc
    /Technik/telefonie
    /Technik/Trean
    /Technik/Versatel
    /Templates
    /test
    /Trash

    I deleted some client and private folders from the List. If it's necessary, i'll send them via mail.

    Thanks for support!

    KR Johannes
    Last edited by JoeKar; 02-01-2012 at 05:23 PM.

  6. #6
    Member
    Join Date
    Jan 2012
    Posts
    24
    Hey,
    now i activated debug logging and did a device reset.
    Here comes the relevant part of the logfile.
    It's shortened as i can only submit 10000 chars.
    Hope it helps.

    KR Johannes

    2012-02-01 17:36:27,298 INFO [ZxMobile Handler Thread] [] sync - ZxMobile Handler: Debug Response: <?xml version="1.0" standalone="no"?><FolderSync><Status>1</Status><SyncKey>***</SyncKey><Changes><Count>102</Count><Add><ServerId>2</ServerId><ParentId>0</ParentId><DisplayName>Inbox</DisplayName><Type>2</Type></Add><Add><ServerId>3</ServerId><ParentId>0</ParentId><DisplayName>Trash</DisplayName><Type>4</Type></Add><Add><ServerId>4</ServerId><ParentId>0</ParentId><DisplayName>Junk</DisplayName><Type>12</Type></Add><Add><ServerId>5</ServerId><ParentId>0</ParentId><DisplayName>Sent</DisplayName><Type>5</Type></Add><Add><ServerId>6</ServerId><ParentId>0</ParentId><DisplayName>Drafts</DisplayName><Type>3</Type></Add><Add><ServerId>149792</ServerId><ParentId>0</ParentId><DisplayName>Spam</DisplayName><Type>12</Type></Add><Add><ServerId>149793</ServerId><ParentId>0</ParentId><DisplayName>Junk-e-mail</DisplayName><Type>12</Type></Add><Add><ServerId>7</ServerId><ParentId>0</ParentId><DisplayName>Contacts</DisplayName><Type>9</Type></Add><Add><ServerId>10</ServerId><ParentId>0</ParentId><DisplayName>Calendar</DisplayName><Type>8</Type></Add><Add><ServerId>109697</ServerId><ParentId>78912</ParentId><DisplayName>Server_Etc</DisplayName><Type>12</Type></Add><Add><ServerId>15</ServerId><ParentId>0</ParentId><DisplayName>Tasks</DisplayName><Type>7</Type></Add><Add><ServerId>93212</ServerId><ParentId>5</ParentId><DisplayName>2009</DisplayName><Type>12</Type></Add><Add><ServerId>80601</ServerId><ParentId>5</ParentId><DisplayName>2002</DisplayName><Type>12</Type></Add><Add><ServerId>97332</ServerId><ParentId>78912</ParentId><DisplayName>Mailscanner</DisplayName><Type>12</Type></Add><Add><ServerId>94424</ServerId><ParentId>78912</ParentId><DisplayName>Trean</DisplayName><Type>12</Type></Add><Add><ServerId>104583</ServerId><ParentId>78912</ParentId><DisplayName>Versatel</DisplayName><Type>12</Type></Add><Add><ServerId>80610</ServerId><ParentId>79058</ParentId><DisplayName>Archiv</DisplayName><Type>12</Type></Add><Add><ServerId>141760</ServerId><ParentId>0</ParentId><DisplayName>AndereMails</DisplayName><Type>12</Type></Add><Add><ServerId>104601</ServerId><ParentId>78912</ParentId><DisplayName>fastIT</DisplayName><Type>12</Type></Add><Add><ServerId>139174</ServerId><ParentId>2</ParentId><DisplayName>Deferred</DisplayName><Type>1</Type></Add><Add><ServerId>139173</ServerId><ParentId>2</ParentId><DisplayName>Archived</DisplayName><Type>1</Type></Add><Add><ServerId>147191</ServerId><ParentId>0</ParentId><DisplayName>Gesendete Objekte</DisplayName><Type>12</Type></Add><Add><ServerId>143922</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2009</DisplayName><Type>12</Type></Add><Add><ServerId>143923</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2010</DisplayName><Type>12</Type></Add><Add><ServerId>85794</ServerId><ParentId>77763</ParentId><DisplayName>italien</DisplayName><Type>12</Type></Add><Add><ServerId>104701</ServerId><ParentId>79058</ParentId><DisplayName>Geschaeftlich</DisplayName><Type>12</Type></Add><Add><ServerId>83631</ServerId><ParentId>77763</ParentId><DisplayName>Aleks</DisplayName><Type>12</Type></Add><Add><ServerId>77847</ServerId><ParentId>0</ParentId><DisplayName>Suedafrika2010</DisplayName><Type>1</Type></Add><Add><ServerId>77848</ServerId><ParentId>77847</ParentId><DisplayName>Suedafrika2010_alt</DisplayName><Type>12</Type></Add><Add><ServerId>87036</ServerId><ParentId>5</ParentId><DisplayName>2005</DisplayName><Type>12</Type></Add><Add><ServerId>77762</ServerId><ParentId>0</ParentId><DisplayName>Anmeldungen</DisplayName><Type>12</Type></Add><Add><ServerId>77763</ServerId><ParentId>0</ParentId><DisplayName>Privat</DisplayName><Type>1</Type></Add><Add><ServerId>77764</ServerId><ParentId>77763</ParentId><DisplayName>Australien</DisplayName><Type>12</Type></Add><Add><ServerId>103293</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2005</DisplayName><Type>12</Type></Add><Add><ServerId>91841</ServerId><ParentId>5</ParentId><DisplayName>2008</DisplayName><Type>12</Type></Add><Add><ServerId>139167</ServerId><ParentId>0</ParentId><DisplayName>Templates</DisplayName><Type>12</Type></Add><Add><ServerId>83115</ServerId><ParentId>5</ParentId><DisplayName>2003</DisplayName><Type>12</Type></Add><Add><ServerId>77839</ServerId><ParentId>5</ParentId><DisplayName>2001</DisplayName><Type>12</Type></Add><Add><ServerId>78912</ServerId><ParentId>0</ParentId><DisplayName>Technik</DisplayName><Type>1</Type></Add><Add><ServerId>78913</ServerId><ParentId>78912</ParentId><DisplayName>Fritz</DisplayName><Type>12</Type></Add><Add><ServerId>89799</ServerId><ParentId>5</ParentId><DisplayName>2007</DisplayName><Type>12</Type></Add><Add><ServerId>118842</ServerId><ParentId>0</ParentId><DisplayName>admin</DisplayName><Type>1</Type></Add><Add><ServerId>93174</ServerId><ParentId>77763</ParentId><DisplayName>Alex</DisplayName><Type>12</Type></Add><Add><ServerId>104757</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2008</DisplayName><Type>12</Type></Add><Add><ServerId>100630</ServerId><ParentId>78912</ParentId><DisplayName>AVM</DisplayName><Type>12</Type></Add><Add><ServerId>120663</ServerId><ParentId>0</ParentId><DisplayName>Papierkorb</DisplayName><Type>12</Type></Add><Add><ServerId>93165</ServerId><ParentId>77763</ParentId><DisplayName>Dienstagskino</DisplayName><Type>12</Type></Add><Add><ServerId>120664</ServerId><ParentId>0</ParentId><DisplayName>Entwürfe</DisplayName><Type>12</Type></Add><Add><ServerId>94290</ServerId><ParentId>78912</ParentId><DisplayName>Server4free</DisplayName><Type>12</Type></Add><Add><ServerId>103335</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2006</DisplayName><Type>12</Type></Add><Add><ServerId>100667</ServerId><ParentId>77763</ParentId><DisplayName>Bewerbung</DisplayName><Type>12</Type></Add><Add><ServerId>87675</ServerId><ParentId>5</ParentId><DisplayName>2006</DisplayName><Type>12</Type></Add><Add><ServerId>83050</ServerId><ParentId>0</ParentId><DisplayName>postmaster</DisplayName><Type>12</Type></Add><Add><ServerId>93129</ServerId><ParentId>78912</ParentId><DisplayName>telefonie</DisplayName><Type>12</Type></Add><Add><ServerId>101975</ServerId><ParentId>78912</ParentId><DisplayName>Euserv</DisplayName><Type>12</Type></Add><Add><ServerId>104469</ServerId><ParentId>77763</ParentId><DisplayName>Cagliari</DisplayName><Type>12</Type></Add><Add><ServerId>118482</ServerId><ParentId>0</ParentId><DisplayName>Gelöschte Objekte</DisplayName><Type>12</Type></Add><Add><ServerId>93115</ServerId><ParentId>78912</ParentId><DisplayName>Hacker</DisplayName><Type>12</Type></Add><Add><ServerId>100696</ServerId><ParentId>78912</ParentId><DisplayName>Dvb</DisplayName><Type>12</Type></Add>
    Last edited by JoeKar; 02-01-2012 at 05:41 PM.

  7. #7
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    Jan 2012
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    Here comes the rest:
    By the way, don you have a possibility to submit files?


    <Add><ServerId>101942</ServerId><ParentId>0</ParentId><DisplayName>Rechnungen</DisplayName><Type>1</Type></Add><Add><ServerId>101943</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2004</DisplayName><Type>12</Type></Add><Add><ServerId>103387</ServerId><ParentId>5</ParentId><DisplayName>2008_2</DisplayName><Type>12</Type></Add><Add><ServerId>79087</ServerId><ParentId>0</ParentId><DisplayName>Ebay</DisplayName><Type>12</Type></Add><Add><ServerId>120126</ServerId><ParentId>0</ParentId><DisplayName>Kuba</DisplayName><Type>12</Type></Add><Add><ServerId>85694</ServerId><ParentId>5</ParentId><DisplayName>2004</DisplayName><Type>12</Type></Add><Add><ServerId>104525</ServerId><ParentId>78912</ParentId><DisplayName>Hosteurope</DisplayName><Type>12</Type></Add><Add><ServerId>79058</ServerId><ParentId>0</ParentId><DisplayName>Kunden</DisplayName><Type>1</Type></Add><Add><ServerId>103814</ServerId><ParentId>101942</ParentId><DisplayName>Rechnungen2007</DisplayName><Type>12</Type></Add><Add><ServerId>87324</ServerId><ParentId>77763</ParentId><DisplayName>Fritz</DisplayName><Type>12</Type></Add><Add><ServerId>100709</ServerId><ParentId>78912</ParentId><DisplayName>1und1</DisplayName><Type>12</Type></Add><Add><ServerId>104770</ServerId><ParentId>78912</ParentId><DisplayName>GlobalSim</DisplayName><Type>12</Type></Add><Add><ServerId>86095</ServerId><ParentId>79058</ParentId><DisplayName>1To_Do</DisplayName><Type>12</Type></Add></Changes></FolderSync>
    Last edited by JoeKar; 02-01-2012 at 05:38 PM.

  8. #8
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello JoeKar!

    Just a quick info: Are you using a stock 2.3.3 firmware with the standard HTC email client or a custom rom/different mail client?


    Best regards,
    Cine
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  9. #9
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    Hey Cine,

    it's the stock rom i have on the mobile.

    KR

    Johannes

  10. #10
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    I have also some folders issues.

    I have 15 folders plus one RSS folder containing 17 RSS feeds.
    3 folders are missing on the phone (including Notes folder).

    3 RSS feeds supposed to be shown in the RSS subfolder are shown at to level, the other one are fine.

    Obviously, there are some issues with the folder management.
    I have not seen any big report for that, should I open one or is it useless considering your dev team is apparently working on it ?

    --
    ZCS OSE 7.1.4 / Scientific Linux 5.7 (same as RHEL 5.7)
    Samsung Galaxy SII / Android 4.0.3

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