Hi JoeKar,
the folder tree helps to understand but our developers asks if you can provide the following informations:
1. the server is an upgrade of the previous Zimbra 4.0? You can simply check the initial version and following updates using:
Code:
cat /opt/zimbra/.install_history
2. the exact folders tree in zimbra.
Code:
# su - zimbra
$ zmmailbox -z -m <user@domain.tld> getAllFolders
3. try to reset mobile device:
- Inside the ZeXtras UI ZxMobile UI - ZeXtras Suite Wiki select the device and click on "Reset Device"
4. get more informations about mobile activity:
- enable debug
Code:
Open Zimbra admin panel: https://your-server.domain.tld:7071
Click on Zextras Core
Under Notifications set Logging Level: Debug
After enabling debug ZxMobile module write everything to log file "/opt/zimbra/log/sync.log"
We need the following lines to investigating about the trouble:
Code:
2012-01-31 17:50:33,522 INFO [ZxMobile Handler Thread] [tid=275;] sync - ZxMobile Handler: Debug Response:
<?xml version="1.0" standalone="no"?><FolderSync><Status>1</Status><SyncKey>.......
Bests regards
mrevolution
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