Subfolders

[Marcet]

I've checked the result of the same account on an iPad.
It's working perfectly, all the folders are present.

The external (imap) accounts are also present, which is not the case on Android.

[Cine]

I have also some folders issues.

I have 15 folders plus one RSS folder containing 17 RSS feeds.
3 folders are missing on the phone (including Notes folder).

3 RSS feeds supposed to be shown in the RSS subfolder are shown at to level, the other one are fine.

Obviously, there are some issues with the folder management.
I have not seen any big report for that, should I open one or is it useless considering your dev team is apparently working on it ?

Hi Marc,
bug reports on specific cases are always welcome

The Dev Team is currently working on this, but as usual when talking about device-level issues (looks like that different versions/clients on Android implement different folder hierarchy engines) I won't dare to give an ETA before internal testing is completed..

Have a nice day,
Cine

[Marcet]

bug reports on specific cases are always welcome

Hello again Cine,

I will make a bug report so... Let me find some time to make a detailled one.

The Dev Team is currently working on this, but as usual when talking about device-level issues (looks like that different versions/clients on Android implement different folder hierarchy engines) I won't dare to give an ETA before internal testing is completed..

I know that's difficult to deal with numerous protocol version and devices.
In my case, I've seen that both my iPad and my Samsung Galaxy SII running ICS 4.0.3 (Cyanogen beta mod) are running the same activesync level as shown on the ZxMobile zimlet.

Have a nice day,
Cine

You too. Thanks for this update.

Warm regards
--
Marcet

[JoeKar]

Hello,

not sure if it helps Marcet, but i actually solved my problem by:

- making a new subfolder on the zimbra web interface
- copying everything from the "defect" folder to the new one
- deleting the old folder
- renaming the new folder if desired
- going on with the next folder

Was a big mess and lasted for quite a long time. But finally all my folders show up on my Desire Z! ;-)

Btw: deleting the account, resetting the device, resetting the device in Zimbra and updating Zextras from 1.2.2 to 1.2.3 didn't succeed.

KR Johannes

p.s.: even though i subscribed to the thread, i don't get any notice when it is updated... Any Reason why?

[Cine]

A little update on this:

There is an open bug on the ZeXtras Bugzilla with a nice analysis on some of the subfolders problem (thanks Marcet ) Bug 32 – Missing mail folders and bad hierarchy

As written on the Release Notes for version 1.2.3 (Changelog - ZeXtras Suite Wiki), we are still working to improve the Subfolders and the Folder Hierarchy system on Android devices, as different versions of this OS use different FolderHierarchy engines, requiring a lot of additional testing for both stock and custom/branded email apps...


Have a nice day,
Cine

[Marcet]

I'm away from my office for one week. I'll give some updates as I'll test 1.2.3.

[Marcet]

I'm back. 1.2.3 is up and running, and the issue still present.