Outlook EAS sync problem
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Thread: Outlook EAS sync problem

  1. #1
    Active Member
    Join Date
    May 2015
    Posts
    6

    Outlook EAS sync problem

    Hi!
    I have a little problem with one zimbra user.
    Zimbra version:
    8.6.0_GA_1153.FOSS
    Zextras:
    2.2.0
    Outlook:
    365, 2013

    If i add new user in outlook, start sync but after 250-300 mail, start calendar sync and Outlook crash with "pstprx.dll" error, then at every startup still crashing.
    I readded user, reinstalled outlook, reinstalled windows, try on another pc, so i think something wrong in user profile on server.
    Someone meet this error before me?
    Thanks.

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello Juhos!

    I've never seen this happen myself: could you please add a "debug" level Account Logger on the affected mailbox, enable Outlook's Advanced Logging, synchronize the account from scratch and send me the logfiles after the client crashes? This way, if the crash is caused by anything serverside our Dev Team will be able to investigate the cause and provide a feedback.

    Please send the logfile to community@zextras.com, mentioning the URL of this thread in the subject.

    Have a nice day,
    Cine
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