Autodiscover XML Format broken?
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  • 1 Post By joerg.herzinger

Thread: Autodiscover XML Format broken?

  1. #1
    Junior Member
    Join Date
    Jan 2016

    Autodiscover XML Format broken?


    We ( just recently updated Zimbra with Zetras and started using the ActiveSync feature which works fine on Android. But then I try to connect my Gnome online accounts to Zimbra it fails because of an autodiscovery bug/glitch. The error I get in Gnome is "Failed to find 'Account' element", and the console output luckily gives a hint:

    (gnome-control-center.real:8003): GoaBackend-DEBUG: Working around libsoup bug with redirect
    (gnome-control-center.real:8003): GoaBackend-DEBUG: The response headers
    (gnome-control-center.real:8003): GoaBackend-DEBUG: ===================
    (gnome-control-center.real:8003): GoaBackend-DEBUG: <?xml version='1.0' encoding='UTF-8' standalone='no' ?>
    <Autodiscover xmlns="">
      <Response xmlns="">
          <DisplayName>Jrg Herzinger</DisplayName>
    Now looking at some Micro$oft docs I found that they use <Account> rather than <User> in the response. Could you maybe bring some light into that?

  2. #2
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Hi joerg and welcome to our forums!

    I can confirm Autodiscover have to use the <User> tag with ExchangeActiveSync protocol, while the <Account> tag is used for IMAP/POP protocols, but I never tried any Gnome Autodiscover implementation before (do it come from Evolution?)

    In order to give you more help I need to know some other details:
    • Zimbra Version
    • Zextras Version
    • Have you applied the zextras' customizations on jetty for Autodiscover
    • Have you tried another Autodiscover implementation? (i.e. with an IOS device?)

    I noticed also a wrong tcp port (8443), it seems you have a zimbra-proxy enviroment with a wrong zimbraPublicServicePort setting...

    Have a nice day.
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  3. #3
    Junior Member
    Join Date
    Jan 2016

    Thanks for the fast reply. It turns out, that the GNOME Exchange sync is, although documented otherwise, not shipped with ActiveSync fr Patent reasons. As you said the <User> tag is used in ActiveSync, while Exchange needs an <Account> tag. Thanks for the help, but this definitely is not a Problem on the Zextras side.
    d0s0n likes this.


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