Sync problems with Outlook
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Thread: Sync problems with Outlook

  1. #1
    Junior Member
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    Dec 2015
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    Sync problems with Outlook

    I was trying to use some Outlook 2013 plugins to help sort e-mail, and came across a bug where the location of e-mails in Outlook 2013 get out of sync with there location on the server (e.g. by viewing via the Zimbra web client).

    I managed to trace the problem to when Outlook sends a create folder and move e-mail operation in the same activesync operation, and have found a way of replicating thisjust using Outlook alone (thus ruling out any problems with the plugins themselves)

    This is using Outlook 2013 running on Windows 10, syncing with Zimbra 8.6.0_GA_1153.FOSS using ZSuite 2.0.4. However, I can also replicate this in Outlook 2016 on Windows 10, and Outlook 2013 on Windows 8.1.

    Start Outlook 2013 (connecting with Zimbra via ActiveSync).

    In the Send/Receive tab, click on Work Offline and verify it says working offline in the status bar (alternatively disconnect the computer from the network).

    Create a new sub folder under Inbox

    Move 2-3 e-mails from Inbox to the new subfolder

    Click again on Work Offline in the Send / Receive tab and verify that Outlook is now connected in the status bar

    Check the account via the web client (or Zimbra Desktop)

    You will find that whilst in Outlook you have the new folder with 2-3 e-mail present, in the web client (or Zimbra Desktop) the folder is also present but is empty, and the e-mails are still in the inbox.

    Matthew
    Last edited by mdovey; 12-14-2015 at 08:23 PM. Reason: Edited to add O/S

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,364
    Hello Matthew,
    welcome to the forums!

    In order to properly investigate your report I'd like more information, could you please:
    * Remove the Exchange ActiveSync account from the client
    * Add a "debug" level Account Logger to the affected mailbox
    * Create the account on the client
    * Reproduce the issue

    and send email the Account Logger logfile to community@zextras.com (including the URL of this thread in the message's body)?

    Have a nice day,
    Cine
    the ZeXtras Team

  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,364
    Hello Matthew!


    I got a feedback from the Devs about this issue: it seems that the client, when switching from "Offline" to "Online" does not send the appropriate EAS commands to replicate the local changes on the server.
    This will be further investigated after ZeXtras Suite 2.2.0 is released in order analyze the client's behaviour and to find out whether it's possible to apply a server-side workaround.


    Have a nice day,
    Cine
    the ZeXtras Team

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