Issues after password change
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Thread: Issues after password change

  1. #1
    Member
    Join Date
    Jul 2012
    Posts
    21

    Issues after password change

    Hi

    We have a user that has changed their password in Zimbra and on their iPhone. The user can login to Zimbra fine but cannot send emails as it says the username/password is incorrect.

    We have removed the account, rebooted the phone and tried to setup the account again but it won't verify the account details. I tried this user account on my iPhone incase it was an issue with the users iPhone but have the same issue with this users account.

    I have checked in zmobile to make sure it's still not showing and it's not

    Can anyone suggest anything here

    Thanks

    Glenn

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,360
    Hey glennbtn!

    That's strange, could you please add a "debug" level Account Logger on the affected account, reproduce the issue and send the logfile to community@zextras.com (please include the URL of this thread in the subject)?

    Have a nice day,
    Cine
    the ZeXtras Team


    p.s.: This is very likely to be unrelated to your report, but you might want to have a look at the "Mobile Password" feature of ZxMobile to avoid changing device passwords when the mailbox' password changes

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