2 Cell Phones but only one syncs

[Marcet]

Hi all,

I may have found a bug.

I have a contact who have 4 phone numbers (1 personnal cell, 1 work cell, 1 work and 1 personnal).
The 2 cell numbers are identified as Cell Phone in Zimbra.

When it sync to either a LG G4 running android 6 or a Samsung Galaxy Note 4 running android 5.1.1, it only displays 3 phone numbers.
The G4 uses Mailwise synchronization EAS 14.1 and the Note 4 uses Samsung Activesync implementation EAS 2.5.

Now, if I change one of the cell phone to "Pager" on Zimbra, all 4 phone numbers syncs perfectly on both phones.

Zimbra 8.6.0_GA_1178 (build 20150618170638)
Zextras Suite 2.0.4

[hoangkiena912014]

lên là lên

[Cine]

Hello Marcet!

What you describe is the default Exchange ActiveSync behaviour for contact synchronization: while Zimbra allows to create multiple entries of the same type (in your case, "Mobile"), the Exchange ActiveSync protocol only syncs a single entry for each type.
As you found out, a workaround for this is to assign a different, and usually less used, type to the entry

Have a nice day,
Cine
the ZeXtras Team

[Marcet]

Hello Cine,

Thanks for your quick answer. That's good to know.

By the way, is it still necessary to use EAS 2.5 with recent Samsung Phones ?
What version of EAS do you recommend overall ?

Have a nice day!