ZxMobile 2.0.2 strips Real Name in the From field when sending emails
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Thread: ZxMobile 2.0.2 strips Real Name in the From field when sending emails

  1. #1
    Senior Member
    Join Date
    Oct 2013
    Posts
    70

    ZxMobile 2.0.2 strips Real Name in the From field when sending emails

    Hi,

    We have a multi server zimbra installation running 8.0.8 FOSS with multiple mailbox servers.
    We upgraded from ZeXtras 1.10.3 to 2.0.2 a couple of days ago.

    We now have some mobile users complaining that when they send an email from their mobile device, there is no real name in the From field.

    Example of mail sent with 1.10.3 and with 2.0.2

    Code:
    Content-Type: text/plain;
    	charset=utf-8
    Content-Transfer-Encoding: base64
    From: Nikos Staggel <nstag@forthnet.gr>
    Mime-Version: 1.0
    Subject: Meeting
    Message-Id: <2094237320.6190894.1432206570321.JavaMail.zimbra@zm-mbox-01.cloud.forthnet.prv>
    Date: Thu, 21 May 2015 14:09:30 +0300 (EEST)
    To: "Takis Katsouranis" <Takis_Katsouranis@hotmail.com>
    X-ZxMobile-Command: SendMail
    X-ZxMobile-Version: 1.10.3
    X-Mailer: Zimbra 8.0.8_GA_6184
    Thread-Topic: Meeting
    Thread-Index: evjqQZdUnSlpT4zTFa6y3pTAZLnK0w==
    
    
    Content-Type: text/plain;
    	charset=utf-8
    Content-Transfer-Encoding: base64
    From: nstag@forthnet.gr
    Mime-Version: 1.0
    Subject: Hello test 
    Message-Id: <1047719503.360161.1434635588947.JavaMail.zimbra@zm-mbox-01.cloud.forthnet.prv>
    Date: Thu, 18 Jun 2015 16:53:08 +0300 (EEST)
    To: =?utf-8?B?zqbOkc6kzp/Om86RzqMgzprOqc6jzqTOkc6j?= <nobody@forthnet.gr>
    X-ZxMobile-Command: SendMail
    X-ZxMobile-Version: 2.0.2
    X-Mailer: Zimbra 8.0.8_GA_6184
    Thread-Topic: Hello test
    Thread-Index: kIWMilZbPX6URdiccjRi1lGnx/W7uA==
    The above example is from and iPhone 5s client running IOS 8.3, but others have reported the same issue with various devices (iOS and android).

    It is reproducible every time, I have a debug accountLogger transcript available if you need one.

  2. #2
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Posts
    565
    Hi stsimb,

    I can confirm this issue, in the next release a fix will be included for sure

    Have a nice day!
    D0s0n
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  3. #3
    Senior Member
    Join Date
    Oct 2013
    Posts
    70
    Thanks for the confirmation D0s0n!
    Is there a time estimate for the next release?

  4. #4
    Junior Member
    Join Date
    May 2015
    Posts
    2
    I'm also experiencing this issue with my users as well, amongst other items that we've noticed after upgrading to 2.0.2 from 1.10.2. 1.10.2 was absolutely flawless for us, as were all previous versions that we've been using from the 1.8.x days. All our users are iOS 7+, and we're running ZCS 8.0.3ose.

    Some little snafu's we've had are having to disable MDM for some users otherwise they cant send/receive mail on their mobile; mails not being delivered instantly but when you open the mail app any new messages show up immediately. The delayed mail issue is pretty prevalent among everyone, so we all just make sure to refresh our mail app every hour or so if we're away from our desk.

    Hope a fix comes soon!

  5. #5
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello Exitcomestothis,
    welcome to the forums!

    It looks like the issue you mention is not directly related to the one reported by stsimb, could you please open a dedicated thread or a support request reporting the information mentioned in section 3.1 and 3.7 of the "How to report a ZeXtras Suite issue" guide?

    @stsimb: ZeXtras Suite 2.0.3 will be released within the next 10-15 days...

    Have a nice day,
    Cine
    the ZeXtras Team
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  6. #6
    Junior Member
    Join Date
    May 2015
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    @Cine: Is there any update on when 2.0.3 will be released?

  7. #7
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
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    2,342
    Hello exitcomestothis!

    If everything goes as planned, ZeXtras Suite 2.0.3 will be released later this week

    Have a nice day,
    Cine
    the ZeXtras Suite
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  8. #8
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello everybody!

    ZeXtras Suite 2.0.3 has been released!

    Have a nice day,
    Cine
    the ZeXtras Team
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

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