Authorization Failure for new account
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Thread: Authorization Failure for new account

  1. #1
    Junior Member
    Join Date
    Apr 2015

    Authorization Failure for new account

    Here's the rundown:

    I just created a new account, and have migrated some old email to it. The user is able to log into the web interface and see his email. When setting it up on a phone with zxmobile, I get an "Authentication Failed" error.

    I have set up an account logger for that user, and it remains empty despite repeated attempts

    My Zimbra access log contains this error each time I try to connect the phone (sanitized):

    [01/Apr/2015:17:25:26 +0000] "OPTIONS /Microsoft-Server-ActiveSync?Cmd=OPTIONS& DeviceId=devid&DeviceType=SAMSUNGSMN910P HTTP/1.0" 401 - "-" "Android-SAMSUNG-SM-N910P/101.50001" 4

    I have compared these to working settings several times and have had no issues with other accounts.

    Anyone have any ideas what is going on?


    zextras_version 1.10.3
    zextras_commit 208fdd4f3c8caa453af298c643dcf19ce42d5ca7
    zal_version 1.5.2
    zal_commit 5fa7c70acf715a78c825bdac8babbe223627b40b

    Zimbra: 8.6.0_GA_1162
    30 Mailboxes
    Single Server
    Last edited by andrews; 04-01-2015 at 07:35 PM. Reason: Added Extra Info

  2. #2
    Junior Member
    Join Date
    Apr 2015
    Solved this.

    For some reason, the domain\username setting needed to be different than my other accounts. Still need to find out why


  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Hello Andrew,
    welcome to the forums!

    I'm glad you sorted out the issue, could you please tell me the Android version the phone is running and how you had to enter the username setting in order for it to work?

    Have a nice day,
    the ZeXtras Team


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