Problem with mobile sync
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Thread: Problem with mobile sync

  1. #1
    Active Member
    Join Date
    Nov 2013

    Problem with mobile sync

    I'm having problems with downloading attachments via EAS. On Samsung phone and iphone everything works fine. But on HTC phone I get the error "Download attachments prohibited by EXCHANGE policy " The same problem appears on the phones of Sony.

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Hello dkalinjuk!

    We'll be more to help you with your issue, but I need more information to properly assess your case: could you please report the information mentioned in section 3.1 and 3.7 of the "How to report a ZeXtras Suite issue" guide? Please send any log to, mentioning the URL of this thread in the "Subject" of the email.

    Have a nice day,
    the ZeXtras Team
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