sync - No changes were found
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Thread: sync - No changes were found

  1. #1
    Junior Member
    Join Date
    Nov 2014
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    1

    sync - No changes were found

    Greetings,

    During this night, my phone stopped syncing.

    Phone: Motorola Moto G 2nd Gen - Android 4.4.4 - xt1068

    My zimbra installation seens to be working without any issue, webmail is working properly, no error messages at all.

    After some investigation, I've found that ZxMobile logs point that 'No changes were found' for my email during sync process.
    debugging my account, I can see on the logs that the first message that appears, is the last message that I had received on my mobile, so I guess that Zxmobile isn't detecting changes on my mailbox?

    (all logs below)

    Any suggestions would be highly appreciated.

    (My mobile is the only phone on this server)

    Thank you!

    Code:
    $ zmcontrol -v
    Release 8.5.1.GA.3056.UBUNTU12.64 UBUNTU12_64 FOSS edition.
    Code:
    $ zxsuite core getVersion
    
            zextras_version                                     1.10.1
            zextras_commit                                      3441446ac7c333aeab45c74246f32a43ef022530
            zal_version                                         1.5.1
            zal_commit                                          3441446ac7c333aeab45c74246f32a43ef022530
    Code:
    $ cat /etc/lsb-release 
    DISTRIB_ID=Ubuntu
    DISTRIB_RELEASE=12.04
    DISTRIB_CODENAME=precise
    DISTRIB_DESCRIPTION="Ubuntu 12.04.5 LTS"


    Code:
    
    2014-11-12 21:50:03,214 INFO  [eduardo@mydomain.com androidc149412480] [tid=347;] sync - ZxMobile Handler: [208.67.220.220] ZxMobile Command Ping on account eduardo@mydomain.com from device Android/androidc149412480
    2014-11-12 21:50:03,216 INFO  [eduardo@mydomain.com androidc149412480] [tid=347;] sync - Ping[165]:  Class: Calendar - Folder: /Calendar Class: Contacts - Folder: /Contacts Class: Email - Folder: /Sent Class: Email - Folder: /Inbox
    2014-11-12 21:50:04,316 INFO  [eduardo@mydomain.com androidc149412480] [tid=344;] sync - ZxMobile Handler: [208.67.220.220] ZxMobile Command Sync on account eduardo@mydomain.com from device Android/androidc149412480
    2014-11-12 21:50:04,553 INFO  [eduardo@mydomain.com androidc149412480] [tid=344;] sync - Sync[166]: Fetched one item 130416 on folder /Inbox
    2014-11-12 21:50:04,562 INFO  [eduardo@mydomain.com androidc149412480] [tid=344;] sync - No changes were found

    Code:
    2014-11-12 21:20:07,228 [ZxLink Handler Thread] info Logging eduardo@mydomain.com
    2014-11-12 21:20:17,653 [qtp2054798982-194:https://95.85.7.11:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=eduardo%40mydomain.com&DeviceId=androidc149412480&DeviceType=Android] debug Cached auth found for eduardo@mydomain.com id: 9bb342b6-d085-4b84-b744-ee804f3263bd
    2014-11-12 21:20:17,659 Ping[44]: [eduardo@mydomain.com androidc149412480] debug Base64 rawData: AwFqAAANRUgDNDgwAAFJSksDMgABTANFbWFpbAABAUpLAzUAAUwDRW1haWwAAQFKSwM3AAFMA0NvbnRhY3RzAAEBSksDMTAAAUwDQ2FsZW5kYXIAAQEBAQ==
    2014-11-12 21:20:17,675 [eduardo@mydomain.com androidc149412480] debug Device XML Input, EAS version: 2.5
    <?xml version="1.0" standalone="no"?>
    <Ping>
        <HeartbeatInterval>480</HeartbeatInterval>
        <Folders>
            <Folder>
                <Id>2</Id>
                <Class>Email</Class>
            </Folder>
            <Folder>
                <Id>5</Id>
                <Class>Email</Class>
            </Folder>
            <Folder>
                <Id>7</Id>
                <Class>Contacts</Class>
            </Folder>
            <Folder>
                <Id>10</Id>
                <Class>Calendar</Class>
            </Folder>
        </Folders>
    </Ping>
    2014-11-12 21:20:17,710 Ping[44]: [eduardo@mydomain.com androidc149412480] debug cacheCommand changed: true
    2014-11-12 21:20:17,711 Ping[44]: [eduardo@mydomain.com androidc149412480] info  Class: Calendar - Folder: /Calendar Class: Contacts - Folder: /Contacts Class: Email - Folder: /Sent Class: Email - Folder: /Inbox
    2014-11-12 21:20:17,774 Ping[44]: [eduardo@mydomain.com androidc149412480] debug Response CHANGED to eduardo@mydomain.com for device Android/androidc149412480 on folders: /Inbox
    2014-11-12 21:20:17,779 Ping[44]: [eduardo@mydomain.com androidc149412480] debug Debug Response: <?xml version="1.0" standalone="no"?>
    <n1:Ping xmlns:n1="Ping">
        <n1:Status>2</n1:Status>
        <n1:Folders>
            <n1:Folder>2</n1:Folder>
        </n1:Folders>
    </n1:Ping>
    2014-11-12 21:20:17,783 [eduardo@mydomain.com androidc149412480] debug [44] finalizeChanges
    2014-11-12 21:20:17,783 [eduardo@mydomain.com androidc149412480] debug [44] cancelChanges
    2014-11-12 21:20:17,783 ZxMobile Handler: [eduardo@mydomain.com androidc149412480] debug Ping computed in 148ms
    2014-11-12 21:20:18,519 [qtp2054798982-194:https://95.85.7.11:443/Microsoft-Server-ActiveSync?Cmd=Sync&User=eduardo%40mydomain.com&DeviceId=androidc149412480&DeviceType=Android] debug Cached auth found for eduardo@mydomain.com id: 9bb342b6-d085-4b84-b744-ee804f3263bd
    2014-11-12 21:20:18,530 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Base64 rawData: AwFqAEVcT1ADRW1haWwAAUsDOWJiMzQyYjZkMDg1NGI4NGI3NDRlZTgwNGYzMjYzYmQvMi82MC83NjUAAVIDMgABV2IDMAABWQM3AAEBVkpNAzEzMDQxNgABAQEBAQE=
    2014-11-12 21:20:18,533 [eduardo@mydomain.com androidc149412480] debug Device XML Input, EAS version: 2.5
    <?xml version="1.0" standalone="no"?>
    <Sync>
        <Collections>
            <Collection>
                <Class>Email</Class>
                <SyncKey>9bb342b6d0854b84b744ee804f3263bd/2/60/765</SyncKey>
                <CollectionId>2</CollectionId>
                <Options>
                    <MIMESupport>0</MIMESupport>
                    <Truncation>7</Truncation>
                </Options>
                <Commands>
                    <Fetch>
                        <ServerId>130416</ServerId>
                    </Fetch>
                </Commands>
            </Collection>
        </Collections>
    </Sync>
    2014-11-12 21:20:18,569 Sync[45]: [eduardo@mydomain.com androidc149412480] debug cacheCommand changed: false
    2014-11-12 21:20:18,582 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Sync on folder path: /Inbox folder type: message
    2014-11-12 21:20:18,583 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Current sync status: D: 9bb342b6d0854b84b744ee804f3263bd/2/60/765 S: 9bb342b6d0854b84b744ee804f3263bd/2/60/765 P: 9bb342b6d0854b84b744ee804f3263bd/2/60/764
    2014-11-12 21:20:18,583 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Sending server sync state: 9bb342b6d0854b84b744ee804f3263bd/2/60/765
    2014-11-12 21:20:18,865 Sync[45]: [eduardo@mydomain.com androidc149412480] info Fetched one item 130416 on folder /Inbox
    2014-11-12 21:20:18,870 [eduardo@mydomain.com androidc149412480] debug [45] setSyncState: 9bb342b6-d085-4b84-b744-ee804f3263bd => 9bb342b6d0854b84b744ee804f3263bd/2/60/765
    2014-11-12 21:20:18,878 [eduardo@mydomain.com androidc149412480] info No changes were found
    2014-11-12 21:20:18,879 ZxMobile Handler: [eduardo@mydomain.com androidc149412480] debug Sync computed in 367ms
    2014-11-12 21:20:19,710 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Debug Response: <?xml version="1.0" standalone="no"?>
    <n1:Sync xmlns:n1="AirSync">
        <n1:Collections>
            <n1:Collection>
                <n1:Class>Email</n1:Class>
                <n1:SyncKey>9bb342b6d0854b84b744ee804f3263bd/2/60/765</n1:SyncKey>
                <n1:CollectionId>2</n1:CollectionId>
                <n1:Status>1</n1:Status>
                <n1:Responses>
                    <n1:Fetch>
                        <n1:Status>1</n1:Status>
                        <n1:ServerId>130416</n1:ServerId>
                        <n1:ApplicationData>

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,363
    Hello eduardosilva,
    welcome to the forums!

    Could you please email the full debug log to community@zextras.com so that we'll be able to have a look at it? Please include at least 10-15 minutes of running sync...

    Have a nice day,
    Cine
    the ZeXtras Team

  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,363
    Hello!

    One more question: I see that you're using a fairly new device running the latest Android stable version, may I ask why you're using EAS version 2.5 instead of 14.1?

    Have a nice day,
    Cine
    the ZeXtras Team

  4. #4
    Active Member
    Join Date
    May 2013
    Posts
    11
    Try mailwise like suggested here : LG-E975 Sync issue. It works for me. It seems to be a bug in android activesync for all versions after kitkat...

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