issue with "open in a separate window" button
Page 1 of 2 12 LastLast
Results 1 to 10 of 13
Like Tree1Likes

Thread: issue with "open in a separate window" button

  1. #1
    Member
    Join Date
    Jun 2014
    Posts
    29

    issue with "open in a separate window" button

    Hi, I have Zimbra 8.0.7 (including the heartbleed patch) with ZeXtras 1.8.16. Chat module seems to work fine except that when you click on the "open in a separate window" button, you do in fact get a separate window that looks like it's the right size, but it's blank, and (at least in Firefox anyway) the mouse cursor turns into a red circle with a line through it when hovering over the window. Any suggestions?

  2. #2
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Posts
    565
    Hi bjquunn and welcome to our forums!
    Can you please specify the exact version of your Firefox? Have you the same behavior with others browsers?

    D0s0n
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  3. #3
    Member
    Join Date
    Jun 2014
    Posts
    29
    Quote Originally Posted by d0s0n View Post
    Hi bjquunn and welcome to our forums!
    Can you please specify the exact version of your Firefox? Have you the same behavior with others browsers?

    D0s0n
    Firefox 30.0. Tried on multiple computers. Also tried with latest versions of Chrome and Safari with the same issue.

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello bjquinn!

    I'm glad to inform you that our mighty Dev Team found and fixed the cause of this issue: we'll be releasing version 1.19 of the ZeXtras Chat Zimlet within a few hours, which includes this fix...

    Have a nice day,
    Cine
    the ZeXtras Team
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

    ZeXtras Suite on the Zimbra Gallery
    ZeXtras Migration Tool on the Zimbra Gallery

  5. #5
    Member
    Join Date
    Jun 2014
    Posts
    29
    Quote Originally Posted by Cine View Post
    Hello bjquinn!

    I'm glad to inform you that our mighty Dev Team found and fixed the cause of this issue: we'll be releasing version 1.19 of the ZeXtras Chat Zimlet within a few hours, which includes this fix...

    Have a nice day,
    Cine
    the ZeXtras Team
    Awesome, thanks! We'll give it a shot.

  6. #6
    Member
    Join Date
    Jun 2014
    Posts
    29
    Update: Got 1.19 and it looks like it fixed the problem. Thanks for the help!

  7. #7
    Member
    Join Date
    Jun 2014
    Posts
    29
    Whoops, new problem. Now the window comes up properly, but when that window comes up, I have trouble clicking on things behind the popup window, on the main browser window (folders, messages, etc.). Most clicks are simply not registered.

  8. #8
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Posts
    565
    ....so, bad news!?!

    I have just stopped the new relese in order to better analyze this issue... maybe this fix wasn't tested enough!

    Thanx for your feedback.

    D0s0n
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  9. #9
    Member
    Join Date
    Jun 2014
    Posts
    29
    Quote Originally Posted by d0s0n View Post
    ....so, bad news!?!

    I have just stopped the new relese in order to better analyze this issue... maybe this fix wasn't tested enough!

    Thanx for your feedback.

    D0s0n
    No problem. Thanks for your quick responses!

  10. #10
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello bjquinn!

    The Dev Team found that the issue was caused by a Zimbra Web Client bug, so the ZeXtras Chat Zimlet 1.19 package was rebuilt in order to add a workaround and is now available for download and deployment through the usual channels.

    Have a nice day,
    Cine
    the ZeXtras Team
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

    ZeXtras Suite on the Zimbra Gallery
    ZeXtras Migration Tool on the Zimbra Gallery

Page 1 of 2 12 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •