Error on adding external account
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Thread: Error on adding external account

  1. #1
    Active Member
    Join Date
    Mar 2013
    Posts
    13

    Error on adding external account

    Hi

    Installed 1.8.13 today, on your test server(version 8.0.6). Also deployed chat zimlet afterwards.
    When adding a external buddy (other company). As i have understood it this should be possible now.
    I get a popup with the following exception :

    Generic Error: {details}
    Client: User Interface
    Generic Error: {details}
    at com.zextras.newchat.soap.InitialSoapRequestHandler .handleRequest ( InitialSoapRequestHandler.java:150 )
    at com.zextras.newchat.soap.SoapDocumentHandler.handl e ( SoapDocumentHandler.java:65 )
    at com.zimbra.soap.SoapEngine.dispatchRequest ( SoapEngine.java:522 )
    at com.zimbra.soap.SoapEngine.dispatch ( SoapEngine.java:385 )
    at com.zimbra.soap.SoapEngine.dispatch ( SoapEngine.java:258 )
    at com.zimbra.soap.SoapServlet.doWork ( SoapServlet.java:294 )
    at com.zimbra.soap.SoapServlet.doPost ( SoapServlet.java:210 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:727 )
    at com.zimbra.cs.servlet.ZimbraServlet.service ( ZimbraServlet.java:208 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:820 )
    at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:654 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1320 )
    at com.zimbra.cs.servlet.CsrfFilter.doFilter ( CsrfFilter.java:78 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.RequestStringFilter.doFilter ( RequestStringFilter.java:52 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:57 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r ( UserAgentFilter.java:82 )
    at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:256 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter ( ETagHeaderFilter.java:45 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter ( ZimbraQoSFilter.java:114 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:474 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:345 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:316 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1291 )
    at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:443 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:137 )
    at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:556 )
    at org.eclipse.jetty.server.session.SessionHandler.do Handle ( SessionHandler.java:227 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle ( ContextHandler.java:1044 )
    at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:372 )
    at org.eclipse.jetty.server.session.SessionHandler.do Scope ( SessionHandler.java:189 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope ( ContextHandler.java:978 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:135 )
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle ( ContextHandlerCollection.java:255 )
    at org.eclipse.jetty.server.handler.HandlerCollection .handle ( HandlerCollection.java:154 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:116 )
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle ( RewriteHandler.java:317 )
    at org.eclipse.jetty.server.handler.DebugHandler.hand le ( DebugHandler.java:81 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:116 )
    at org.eclipse.jetty.server.Server.handle ( Server.java:369 )
    at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest ( AbstractHttpConnection.java:486 )
    at org.eclipse.jetty.server.AbstractHttpConnection.co ntent ( AbstractHttpConnection.java:944 )
    at org.eclipse.jetty.server.AbstractHttpConnection$Re questHandler.content ( AbstractHttpConnection.java:1005 )
    at org.eclipse.jetty.http.HttpParser.parseNext ( HttpParser.java:865 )
    at org.eclipse.jetty.http.HttpParser.parseAvailable ( HttpParser.java:240 )
    at org.eclipse.jetty.server.AsyncHttpConnection.handl e ( AsyncHttpConnection.java:82 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.han dle ( SelectChannelEndPoint.java:668 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.r un ( SelectChannelEndPoint.java:52 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job ( QueuedThreadPool.java:608 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un ( QueuedThreadPool.java:543 )
    at java.lang.Thread.run ( Thread.java:744 )


    Anyone have any advice ?

  2. #2
    ZeXtras Developer ZeroZeroOne ZeXtras Reseller
    Participant

    Join Date
    Jun 2011
    Posts
    23
    Quote Originally Posted by jalle View Post
    Hi

    Installed 1.8.13 today, on your test server(version 8.0.6). Also deployed chat zimlet afterwards.
    When adding a external buddy (other company). As i have understood it this should be possible now.
    I get a popup with the following exception :

    ...

    Anyone have any advice ?

    Hi jalle,

    If you need to add an external account as a chat buddy, you must use the internal address created by Zimbra itself when the share is created.
    When you share a folder with an external account (eg. foo@example.com shares the inbox with bar@baz.com) Zimbra creates a local account changing the external address to a local one (bar@baz.com -> bar.baz.com@example.com).

    So, you can add the external buddy only if you specify bar.baz.com@example.com as the main address.

    Anyway, Zimbra has a lot of work to do for managing external accounts, as you can see in the following links, specially the first one:

    https://bugzilla.zimbra.com/show_bug.cgi?id=64887
    https://bugzilla.zimbra.com/show_bug.cgi?id=50294
    https://bugzilla.zimbra.com/show_bug.cgi?id=64350

    Hope that help,
    kral

    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    ZeXtras Software Alchemist

  3. #3
    Active Member
    Join Date
    Mar 2013
    Posts
    13
    thx for the reply.

    I think i may have expressed myself unclear.

    I tried to add a buddy from another company. And this produces the error.

    Is it possible to add external buddys ? By that i mean people not attached to our zimbra setup at all. I think the counter part use microsoft lync..

  4. #4
    ZeXtras Developer ZeroZeroOne ZeXtras Reseller
    Participant

    Join Date
    Jun 2011
    Posts
    23
    Quote Originally Posted by jalle View Post
    thx for the reply.
    I think i may have expressed myself unclear.
    I tried to add a buddy from another company. And this produces the error.
    Is it possible to add external buddys ? By that i mean people not attached to our zimbra setup at all. I think the counter part use microsoft lync..
    Hi,

    ok, now I understand, I gave to "external buddy" a different meaning. :-)
    This feature is not current implemented but it's planned for a future release.

    Have a nice day,
    kral

    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    ZeXtras Software Alchemist

  5. #5
    Active Member
    Join Date
    Mar 2013
    Posts
    13
    Quote Originally Posted by kral View Post
    Hi,

    ok, now I understand, I gave to "external buddy" a different meaning. :-)
    This feature is not current implemented but it's planned for a future release.

    Have a nice day,
    Thank you. Internal chat is most important atm so thats fine.

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