Duplicated contact

[blissard]

Hi all, i use a zimbra 7 server and on some account i have child account, in this account when i go in the inbox child account folder and return to the main account the account list on zxchat zimlet duplicate all contact, that not happening in older version, is there a way to solve the problem?
Thanks!

[Cine]

Hello Blissard!

I'll alert the devs about this issues and we'll run some tests, but due to the fact that the "Child Account" feature is deprecated on the newest Zimbra versions (it has neve been considered as "stable") and Zimbra 7.x is not officially supported by ZeXtras Chat I cannot guarantee a quick fix for this...


Have a nice day,
Cine
the ZeXtras Team

[blissard]

Thaks Cine, i know we are talk about unsupported method and version of zimbra but i hope they can solve

Is there a way to substitute the child account setup with a supported method?

[Cine]

Hello Blissard!

There is a nice article in the Zimbra blog about "Sharing vs. Relationships": Mailboxes: Sharing vs. Relationships :: Zimbra :: Blog. While the article itself is all about Child Accounts, you can find some interesting Bugzilla links.

I personally go with "root folder" sharing, not as easy as creating a child account but working much better:

- Share the "/" folder of the shared account through the Zimbra CLI

zmmailbox -z -m shared@domain.com mfg / account main.user@domain.com

- Mount all folders on the main account

zmmailbox -z -m main.user@domain.com cm /shared@domain.com shared@domain.com /

- Create an Outgoing filter rules to file all emails sent as the shared account to the appropriate "Sent" folder

zmmailbox -z -m main.user@domain.com aofrl -f "SharedSENT" active any header "from" contains "shared@domain.com" fileinto "/shared@domain.com/Sent" stop

- Based on your Zimbra version, either create a new Persona to be able to send on behalf of the shared account (7.x) or grant the account the appropriate sendAs rights (8.x)

Have a try on a test account to see if you like this better than Child Accounts (I do )...


Hope this helps!
Cine

[blissard]

Thanks a lot Cine, i take a look to the link you posted.
I still prefer child accound setup, why it's been discontinued?