Quote Originally Posted by lieutdan13 View Post
I know this is an old post, but I am the OP and I have finally found the solution to my particular problem. Long story short, "Compatibility Mode" was enabled in the IE8 browser for our mail site. After disabling "Compatibility Mode", the browser refreshed and the chat loaded!

I came across this solution after finding that one of our clients was having an issue with a completely unrelated issue on our web application. The client had IE10 and by disabling "Compatibility Mode" for our site, he was able to load the page properly.

Let this be a lesson, or a tip, for any other developer out there where a certain feature of a website does not work properly in Internet Explorer > 7.
Hello lieutdan13,
this is great news!

I had a talk with bud to see if it's possible to have the ZeXtras Chat Zimlet detect if Compatibility Mode is active, and while theoretically possible this information is not 100% reliable.
We'll change the "IE version not supported" warning to also include an appropriate line for this case...

Thank you for your feedback, it's really appreciated!

Cine
the ZeXtras Team