ZxChat - MultiServer Error Sending msgs
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Thread: ZxChat - MultiServer Error Sending msgs

  1. #1
    Junior Member
    Join Date
    Mar 2013
    Posts
    1

    Exclamation ZxChat - MultiServer Error Sending msgs

    Hi,

    We have the following configuration:
    *** => Zimbra Network Edition 8.0.2
    *** => Red Hat 6.0
    *** => Multiserver (two mailbox)
    *** => ZxExtra Suite 1.8.3
    *** => ZxChat 1.0.4

    The ZxExtra Suite and ZXChat were successfully installed, and the chat works perfectly when users are in the same mailbox.

    But when users are in different mailbox messages are not delivered (It is always status "Sending" ).

    We saw the following errors in logs: zimbra06@example.com is not a buddy of zimbra04@example.com => Itīs not true..


    2013-03-07 17:45:18,484 INFO [qtp1456226908-4136:https://10.10.3.140:443/service/soap/ZxChatRequest]
    [name=zimbra04@example.com;mid=23;ip=10.10.52.102;u a=ZimbraWebClient - GC25 (Win)/8.0.2_GA_5569;] extensions - Chat Soap Handler: Exception: zimbra06@example.com is not a buddy of zimbra04@example.com
    at com.zextras.chat.ZxChatServer.doClientChecks ( ZxChatServer.java:96 )
    at com.zextras.chat.ZxChatServer.sendWritingMessage ( ZxChatServer.java:130 )
    at com.zextras.chat.ZxChatSoapHandler$RealHandler.han dle ( ZxChatSoapHandler.java:206 )
    at com.zimbra.soap.SoapEngine.dispatchRequest ( SoapEngine.java:500 )
    at com.zimbra.soap.SoapEngine.dispatch ( SoapEngine.java:363 )
    at com.zimbra.soap.SoapEngine.dispatch ( SoapEngine.java:236 )
    at com.zimbra.soap.SoapServlet.doWork ( SoapServlet.java:290 )
    at com.zimbra.soap.SoapServlet.doPost ( SoapServlet.java:206 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:727 )
    at com.zimbra.cs.servlet.ZimbraServlet.service ( ZimbraServlet.java:208 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:820 )
    at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:565 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1361 )
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:57 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r ( UserAgentFilter.java:77 )
    at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:181 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter ( ZimbraQoSFilter.java:114 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:464 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:327 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1332 )
    at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:477 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:119 )
    at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:524 )
    at org.eclipse.jetty.server.session.SessionHandler.do Handle ( SessionHandler.java:227 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle ( ContextHandler.java:1031 )
    at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:406 )
    at org.eclipse.jetty.server.session.SessionHandler.do Scope ( SessionHandler.java:186 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope ( ContextHandler.java:965 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:117 )
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle ( ContextHandlerCollection.java:250 )
    at org.eclipse.jetty.server.handler.HandlerCollection .handle ( HandlerCollection.java:149 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:111 )
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle ( RewriteHandler.java:312 )
    at org.eclipse.jetty.server.handler.DebugHandler.hand le ( DebugHandler.java:77 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:111 )
    at org.eclipse.jetty.server.Server.handle ( Server.java:349 )
    at org.eclipse.jetty.server.AbstractHttpConnection.ha ndleRequest ( AbstractHttpConnection.java:452 )
    at org.eclipse.jetty.server.AbstractHttpConnection.co ntent ( AbstractHttpConnection.java:894 )
    at org.eclipse.jetty.server.AbstractHttpConnection$Re questHandler.content ( AbstractHttpConnection.java:948 )
    at org.eclipse.jetty.http.HttpParser.parseNext ( HttpParser.java:857 )
    at org.eclipse.jetty.http.HttpParser.parseAvailable ( HttpParser.java:235 )
    at org.eclipse.jetty.server.AsyncHttpConnection.handl e ( AsyncHttpConnection.java:77 )
    at org.eclipse.jetty.io.nio.SslConnection.handle ( SslConnection.java:191 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.han dle ( SelectChannelEndPoint.java:606 )
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.r un ( SelectChannelEndPoint.java:46 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job ( QueuedThreadPool.java:603 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un ( QueuedThreadPool.java:538 )
    at java.lang.Thread.run ( Thread.java:722 )

    Any tips?
    Last edited by ataranto; 03-07-2013 at 10:02 PM.

  2. #2
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Posts
    571
    Hi ataranto, welcome to the forums and thanks for reporting!


    Quote Originally Posted by ataranto View Post
    Hi,

    We have the following configuration:
    *** => Zimbra Network Edition 8.0.2
    *** => Red Hat 6.0
    *** => Multiserver (two mailbox)
    *** => ZxExtra Suite 1.8.3
    *** => ZxChat 1.0.4

    The ZxExtra Suite and ZXChat were successfully installed, and the chat works perfectly when users are in the same mailbox.

    But when users are in different mailbox messages are not delivered (It is always status "Sending" ).

    We saw the following errors in logs: zimbra06@example.com is not a buddy of zimbra04@example.com => Itīs not true..


    Any tips?
    It seems to be a problem, but now I can not do the testing for.

    I will check with the devs tomorrow but in the meantime, I ask you some additional details:
    • Are you sure that the servers can communicate on port 8735/TCP?
    • Can you provide the output of the following commands:
      Code:
      zxsuite chat getBuddyList zimbra04@example.com
      zxsuite chat getBuddyList zimbra06@example.com



    D0s0n
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,365
    Hello ataranto!

    A fix for this issue is ready and has just been pushed to the production tree.
    A new ZeXtras Suite 1.8.2 package including this fix has been released, please download it from http://www.zextras.com/zextras-download-for-zimbra.html.

    Have a nice day,
    Cine
    the ZeXtras Team

  4. #4
    Senior Member Known ZeXtras Reseller
    Join Date
    Feb 2013
    Posts
    80
    Sorry to resurrect this but we are seeing a similar message in our log files
    Code:
    2013-04-05 14:19:29,729 ERROR [qtp1156427904-217836:https://192.168.1.11:443/service/soap/ZxChatRequest] [name=user@domain.com;mid=6;ip=192.168.2.11;ua=ZimbraWebClient - IE9 (Win)/8.0.3_GA_5664;] extensions - Message Manager: Message blocked: user@domain.com is not a buddy of user@domain.com
    using the latest versions of core and zimlet.

  5. #5
    bud
    bud is offline
    ZeXtras Developer and Zimlet King ZeXtras Employee bud's Avatar
    Join Date
    Jun 2012
    Posts
    71
    Hello INNOVOT and thank you for your report.

    A fix for this issue has just been pushed to the production tree and will be included into the next release.

    Have a nice day,
    bud
    the ZeXtras Team
    INNOVOT likes this.

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