installed fine but no chat area anywhere

[mowglie]

i installed the latest version today of zextras suite & deployed chat & grant it for all COSs & activated it for myself. i dont see a chat area or pane or anything. every user sees "Zxchat disabled for delegated admins or resource accounts" for about 5 sec at the top upon login. none of these are either of those types of accts. these are actual users.

what am i failing to activate, configure, etc to get chat working?

zimbra 8.0.2 on ubuntu 10.04.

i have hunted the wiki, forum, google, etc to no avail! pls help.

[d0s0n]

Hi mowglie and welcome to the forums.

I think there is a little misunderstanding caused by the error message "Zxchat disabled for delegated admins or resource accounts". We have already change this message in "ZxChat Zimlet is disabled for delegated access or resource accounts".

Have you tried to log-in on your user accounts without using the ViewMail feature?

D0s0n

[amig0]

same situation!
what is a "view mail" feature?
all the same!!!

my tech:
zimbra 8.0.2 on ubuntu 10.04
zxsuite in ADM cosole - 1.8.1
chat - 1.0.3

in user account
core version - 0.50
zimlet version - 1.0.3

zimbra@mail:~$ zxsuite chat getserverstatus


server_status running
active_users_count 0
active_sessions_count 0
DB_version 4

thanks for new adventures with yours products.....

[d0s0n]

Hi amigo and welcome to the forums.

With "viewMail" feature I mean the button on the administration console that admin can use to access to the all users mailbox. Using this access mode, the chat zimlet is disabled and a message warning is displayed. Have you tried to login in a mailbox with username and password?
Let me know if I guessed it!

D0s0n

[amig0]

thanks its works.

some clients received this messages:
and user cant add friends.
what this means?

method: [unknown]
msg: permission denied: can not modify options
code: service.PERM_DENIED
detail: soap:Sender
trace: qtp1635701107-172:https://78.78.78.78:443/service/soap...685a1bc347ef66
request: <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><userAgent xmlns="" name="ZimbraWebClient - IE9 (Win)" version="8.0.2_GA_5569"/><session xmlns="" id="110"/><account xmlns="" by="name">name@domain.com</account><format xmlns="" type="js"/></context></soap:Header><soap:Body><ModifyPrefsRequest xmlns="urn:zimbraAccount"><pref xmlns="" name="zimbraPrefIMHideOfflineBuddies">FALSE</pref></ModifyPrefsRequest></soap:Body></soap:Envelope>

[bud]

Hi amig0,
about this error:

method: [unknown]
msg: permission denied: can not modify options
code: service.PERM_DENIED
detail: soap:Sender
trace: [...some stuff...]

I can confirm that the error are made by ZxChat Zimlet. Probably this error breaks the Zimlet routines, so as result the user can't add friends (and probably can't do other things).

I have made a patched version for you that should resolve the issue, you can download the package from http://www.zextras.com/download/zext...03-patched.tgz and install it as a normal ZeXtras Chat package.
After installing it remember to flush the zimlet cache with the command:

zmprov fc all

Any feedback will be really appreciated.

Have a nice day
bud
the ZeXtras Team

[amig0]

tested, and received new messages:
have a hope repair it?

method: [unknown]
msg: permission denied: can not modify options
code: service.PERM_DENIED
detail: soap:Sender
trace: qtp1635701107-1806:https://32.32.32.32:443/service/soap...685a1bc347ef66
request: <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><userAgent xmlns="" name="ZimbraWebClient - IE9 (Win)" version="8.0.2_GA_5569"/><session xmlns="" id="120"/><account xmlns="" by="name">user@domain.com</account><format xmlns="" type="js"/></context></soap:Header><soap:Body><ModifyPrefsRequest xmlns="urn:zimbraAccount"><pref xmlns="" name="zimbraPrefIMHideBlockedBuddies">FALSE</pref></ModifyPrefsRequest></soap:Body></soap:Envelope>

AmiG0

[d0s0n]

Hi AmiG0,

this seems to be only a browser cache problem, so you need to clear it. A way to exclude any cache issue you could add the "&dev=1" string to your access url https://your.server/zimbra/?dev=1
To add more info, the PERM_DENIED error is caused by the absence of the "preference" tab, so zxchat now checks the presence of that tab to avoid the error.

D0s0n

[amig0]

clear cache, use this url https://your.server/zimbra/?dev=1
another browser,
and all the same ):

AmiG0

[d0s0n]

uhmmm, it's weird...

In dev mode you should be able to see all zimlet sources using a javascript developer tool (F12 in Chrome or Firebug in Firefox) so you can check the file named ZxChatPreferenceManager.js where Bud has added an "if" statement:

$ diff -r orig/js/ZxChatPreferenceManager.js patch/js/ZxChatPreferenceManager.js
513c513,515
<   appCtxt.getSettings().save([setting], null, null, appCtxt.getActiveAccount(), true);
---
>   if (ZmApp.ENABLED_APPS[ZmApp.PREFERENCES]) {
>     appCtxt.getSettings().save([setting], null, null, appCtxt.getActiveAccount(), true);
>   }

If you can find this statement, the client or server cache problem are solved otherwise you need to try some other ways:

• zmprov fc zimlet
• completely undeploy and re-deploy the new zimlet
• ...and last resource restart the mailboxd service with "zmmailboxdctl restart"

Just one last thing, I need a confirmation: Have you disabled "Preferences" tab of your users?
If you re-activate it with command "zmprov ma user@domain.com zimbraFeatureOptionsEnabled TRUE", do you solve the issue?

D0s0n