Service ZxChat start failure
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Thread: Service ZxChat start failure

  1. #1
    Member
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    Jun 2017
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    Cape Town, South Africa
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    Service ZxChat start failure - Solved!

    Code:
    Service ZxChat start failure
    Service ZxChat/module has one or more optional sub services that didn't start, the service module however is started.
    
    The following optional sub-services failed to start:
    - xmpp: Cannot bind to ports 5222 and 5223: please make sure that no other process is bound to such ports in order to use any ZeXtras Chat XMPP feature.
    On Zimbra 8.7.11:
    I have just done a brand-new installation of Zextras (The Suite) and after removing the opensource release of chat I can not get the zxchat to start. I did restart the server, but the above error keeps coming up. Is there anything I am missing?

    kind regards
    aubrey
    Last edited by cyber7; 06-21-2017 at 08:35 AM.

  2. #2
    Zextras employee Known ZeXtras Reseller
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    Join Date
    Aug 2016
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    88
    Hi cyber7!

    Did you install the zimbra chat module included in 8.7.11?

    as reported in the changelog:

    Important information for Zimbra 8.7.6+ users
    Zextras Chat and the new Zimbra Chat are not compatible and cannot be used together: if you are currently using Zextras Chat, please do not enable Zimbra's new Chat component.
    In case the chat component has been enabled, moving the /opt/zimbra/lib/ext/openchat/ directory to another path and restarting the mailboxd will de-activate it.

    Have a nice day,
    Luca
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  3. #3
    Member
    Join Date
    Jun 2017
    Location
    Cape Town, South Africa
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    22
    Hi Luca
    Thank you, I did read the notes, but in my haste not the bit about renaming the directory, which now works! Thank you, you are awesome to answer and not to just say RTFM

    kind regards
    aubrey

    ps - For reference: "Undeploying" the zimlet does not delete it from the system, so it is not a solution. You need to rename "/opt/zimbra/lib/ext/openchat/"
    Last edited by cyber7; 06-21-2017 at 08:37 AM.
    if you fart in the woods and nobody hears you, does it count?

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