Messages not being delivered to offline users
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Thread: Messages not being delivered to offline users

  1. #1
    Active Member
    Join Date
    Aug 2016
    Posts
    4

    Messages not being delivered to offline users

    Hi there,
    Another issue that I have observed today is that: IF user A is offline and another user B writes a message to him, after user A comes online doesn't get's the message in popup window, only if checks the chat history. It happened on windows 10 with chrome.
    thx.

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,356
    Hello, weblike!

    I've run some tests and I couldn't reproduce this issue, could it be that user A has been offline for more than 30 days since user B sent the message? ZeXtras Chat has an internal cleanup feature that clears pending chat messages if those have been hanging for more than 30 days...

    Have a nice day,
    Cine
    the ZeXtras Team


    P.s.: I've split your post into a dedicated thread as this is not directly related to the issue being discussed in the original one.

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