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Thread: zxchat video call

  1. #11
    Active Member
    Join Date
    Dec 2013
    I update Zxchat to 1.35 but no success

  2. #12
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Hello smunir362!

    First of all, I strongly suggest to clear your zimlets' cache by running `zmprov fc all` as the zimbra user on your server to make sure that the cache is not interfering.

    Secondly, if your users are on different networks the cause of the issue can be related to the connection's routing, as WebRTC requires the endpoints to be able to directly connect to each other: I've just published a guide on the ZeXtras Wiki about how to use ZeXtras Chat through a TURN server, might be worth a try!

    If not even a TURN server solves the issue, please open a support ticket at ZeXtras Support Portal including any error you can find in your browser's Javascript console.

    Have a nice day,
    the ZeXtras Team

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