GUI Issues
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Thread: GUI Issues

  1. #1
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    GUI Issues

    Not sure what is causing this issue but we have a couple things going on.

    We have about 60 employees that use the chat and email system via the web.

    Some are complaining about when in chat the text is getting cut off or shorted up, but when they hit enter it is sending the full text to the other side.

    Sometimes when writing emails it is putting code in the next, so like actually putting in <b> hey how are you, <br> nice to see you.

    I am not sure if I should ask this elsewhere but I thought I would start here.

  2. #2
    bud
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    Red face

    Hello torriehughes and welcome to ZeXtras Forums,

    About the first issue I need some more details:
    • Which browser and version is running the Zimbra Web Client?
    • Which version of the ZeXtras Chat Zimlet and ZeXtras Core are installed?
    • Which Zimlets are installed in Your system?
    • Can You describe a specific case that trigger the issue?

    About the email issue, please can You disable these options: (from Gear on the ZxChat main window -> Preferences -> Emoticons)
    • Display emoticons in chat history
    • Display emoticons in all emails

    ZxChat zimlet interact with the mail objects only to display the emoticons.
    Have a nice day,
    bud
    The ZeXtras team

  3. #3
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    Thank you for the quick response and welcoming me.

    Browser is Firefox, newest.

    ZxAdmin:
    ZxBackup:
    ZxChat:
    ZxMobile:
    ZxPowerstore:


    Core: 2.0.3

    ZeXtras Chat Zimlet: 1.31

    The trigger for the chat seems to be LONG messages, so someone types out a couple sentences is when it seems to happen.



    I've tried turn off those emoticons under zxchat and they won't stay off. Every time I go back in they are still checked.

  4. #4
    bud
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    Hi torriehughes,

    I have noticed a bug on loading the user preferences and I will work on that.

    About the long messages, the ZxChat server limit the messages size to 16KB. I'm pretty sure You are not hitting that limit, however, can Your messages be that long?
    Have a nice day,
    bud
    The ZeXtras team

  5. #5
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    I would say no, 4kb is about the max I would see someone writing something. If it happens its shortly after 50 words. Again this is not everyone, I will do some more investigation.

  6. #6
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    Firefox is running 40.0

    This is the email one of the employees wrote:

    That's great. &nbsp;I wonder if he didn't receive the voicemail?<br>I'll wait a bit, then give him a call.

  7. #7
    bud
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    Talking

    Hi torriehughes,

    Please can You send us a screenshot and the result of these commands?
    Code:
    zmzimletctl listPriority
    zmzimletctl listZimlets
    Are you using the chat with an XMPP client or exclusively with the web client?
    Which version of Zimbra is running on Your server?
    Have a nice day,
    bud
    The ZeXtras team

  8. #8
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    Code:
    Pri     Zimlet
    0       com_zextras_zextras
    1       com_zimbra_adminversioncheck
    2       com_zimbra_url
    3       com_zextras_chat
    4       com_zimbra_clientuploader
    5       com_zimbra_cert_manager
    6       com_zimbra_tooltip
    7       com_zimbra_email
    8       com_zimbra_attachmail
    9       com_zimbra_bulkprovision
    10      com_zimbra_date
    11      com_zimbra_mailarchive
    12      com_zimbra_ymemoticons
    13      com_zimbra_webex
    14      com_zimbra_proxy_config
    15      com_zimbra_viewmail
    16      com_zimbra_phone
    17      com_zimbra_srchhighlighter
    18      com_zextras_client
    19      com_zimbra_attachcontacts
    Code:
    Installed Zimlet files on this host:
            com_zextras_chat
            com_zextras_client
            com_zextras_zextras
            com_zimbra_adminversioncheck
            com_zimbra_attachcontacts
            com_zimbra_attachmail
            com_zimbra_bulkprovision
            com_zimbra_cert_manager
            com_zimbra_clientuploader
            com_zimbra_date
            com_zimbra_email
            com_zimbra_mailarchive
            com_zimbra_phone
            com_zimbra_proxy_config
            com_zimbra_srchhighlighter
            com_zimbra_tooltip
            com_zimbra_url
            com_zimbra_viewmail
            com_zimbra_webex
            com_zimbra_ymemoticons
    Installed Zimlets in LDAP:
            com_zextras_chat
            com_zextras_client
            com_zimbra_attachcontacts
            com_zimbra_attachmail
            com_zimbra_date
            com_zimbra_email
            com_zimbra_mailarchive
            com_zimbra_phone
            com_zimbra_srchhighlighter
            com_zimbra_url
            com_zimbra_webex
            com_zimbra_ymemoticons
    Available Zimlets in COS:
      csi-staff:
            com_smartsheet_zimlet
            com_zextras_chat
            com_zimbra_attachmail
            com_zimbra_date
            com_zimbra_dnd
            com_zimbra_email
            com_zimbra_globalsearch
            com_zimbra_hesk
            com_zimbra_holidaycalendars
            com_zimbra_local
            com_zimbra_phone
            com_zimbra_srchhighlighter
            com_zimbra_stickynotes
            com_zimbra_tracking
            com_zimbra_url
            com_zimbra_ymemoticons
            zimbra_inboxzero
      default:
            com_zextras_chat
            com_zextras_client
            com_zimbra_attachcontacts
            com_zimbra_attachmail
            com_zimbra_date
            com_zimbra_email
            com_zimbra_mailarchive
            com_zimbra_phone
            com_zimbra_srchhighlighter
            com_zimbra_url
            com_zimbra_webex
            com_zimbra_ymemoticons
      defaultExternal:
      default_restored_zimbra.cardinal-services.com:
            com_zextras_chat
            com_zimbra_attachmail
            com_zimbra_date
            com_zimbra_email
            com_zimbra_mailarchive
            com_zimbra_phone
            com_zimbra_srchhighlighter
            com_zimbra_url
            com_zimbra_webex
            com_zimbra_ymemoticons
      default_restored_zimbra.cardinal-services.com_restored_zimbra.cardinal-services.com:
            com_zimbra_attachmail
            com_zimbra_date
            com_zimbra_dnd
            com_zimbra_eesearch
            com_zimbra_email
            com_zimbra_emaildownloader
            com_zimbra_emailreminder
            com_zimbra_framework
            com_zimbra_globalsearch
            com_zimbra_hesk
            com_zimbra_holidaycalendars
            com_zimbra_local
            com_zimbra_phone
            com_zimbra_srchhighlighter
            com_zimbra_stickynotes
            com_zimbra_tracking
            com_zimbra_url
            com_zimbra_ymemoticons
            it_seacom_fbackup


    Strictly web based

    8.6.0_GA_1178.NETWORK
    Last edited by bud; 08-13-2015 at 05:12 PM. Reason: Formatted the terminal output

  9. #9
    bud
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    Hello torriehughes,

    I have sent You a private message, please checkout Your forum's profile inbox.
    Have a nice day,
    bud
    The ZeXtras team

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