issue with Zimbra 8.6 on start - this._childDiv is undefined

[rguich]

Hi,
I updated my Zimbra to 8.6 version with latest Zextra version on my Ubuntu 14.04.1
After authentication I received the following chat popup

Critical: An error occurred while initializing the zimlet "com_zextras_chat". Please notify administrator.
TypeError: this._childDiv is undefined
even if chat seem up, no user are displayed and no online status

I already reloaded the server, tested with ?dev=1 parameter and no change

[rguich]

maillog file extract:

2015-01-10 00:36:43,996 WARN [qtp509886383-47580:https://10.10.0.4:4443/service/soap/ZxChatRequest] [name=rguichard@erftcomposites.com;mid=6;ip=10.10.0 .4;ua=ZimbraWebClient - FF34 (Win)/8.6.0_GA_1153;] SoapEngine - cannot dispatch request
com.zimbra.common.service.ServiceException: unknown document: ZxChatRequest
ExceptionId:qtp509886383-47580:https://10.10.0.4:4443/service/soap/...2da3db52295852
Code:service.UNKNOWN_DOCUMENT
at com.zimbra.common.service.ServiceException.UNKNOWN _DOCUMENT(ServiceException.java:274)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:492)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:432)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:266)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:213)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:209)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:738)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1651)
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilt er.java:168)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.RequestStringFilter.doFilter (RequestStringFilter.java:54)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:59)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r(UserAgentFilter.java:83)
at org.eclipse.jetty.servlets.GzipFilter.doFilter(Gzi pFilter.java:351)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ET agHeaderFilter.java:47)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBa lancerFilter.doFilter(ContextPathBasedThreadPoolBa lancerFilter.java:107)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(Zim braQoSFilter.java:116)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doF ilter(ZimbraInvalidLoginFilter.java:117)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain (DoSFilter.java:457)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF ilter.java:326)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF ilter.java:299)
at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlet.ServletHandler.doHandle( ServletHandler.java:549)
at org.eclipse.jetty.server.handler.ScopedHandler.han dle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle( SecurityHandler.java:544)
at org.eclipse.jetty.server.session.SessionHandler.do Handle(SessionHandler.java:221)
at org.eclipse.jetty.server.handler.ContextHandler.do Handle(ContextHandler.java:1111)
at org.eclipse.jetty.servlet.ServletHandler.doScope(S ervletHandler.java:478)
at org.eclipse.jetty.server.session.SessionHandler.do Scope(SessionHandler.java:183)
at org.eclipse.jetty.server.handler.ContextHandler.do Scope(ContextHandler.java:1045)
at org.eclipse.jetty.server.handler.ScopedHandler.han dle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle(ContextHandlerCollection.java:199)
at org.eclipse.jetty.server.handler.HandlerCollection .handle(HandlerCollection.java:109)
at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(HandlerWrapper.java:97)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle(RewriteHandler.java:309)
at org.eclipse.jetty.server.handler.DebugHandler.hand le(DebugHandler.java:81)
at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(HandlerWrapper.java:97)
at org.eclipse.jetty.server.Server.handle(Server.java :462)
at org.eclipse.jetty.server.HttpChannel.handle(HttpCh annel.java:279)
at org.eclipse.jetty.server.HttpConnection.onFillable (HttpConnection.java:232)
at org.eclipse.jetty.io.AbstractConnection$2.run(Abst ractConnection.java:534)
at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job(QueuedThreadPool.java:607)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un(QueuedThreadPool.java:536)
at java.lang.Thread.run(Thread.java:745)
2015-01-10 00:36:43,997 INFO [qtp509886383-47580:https://10.10.0.4:4443/service/soap/ZxChatRequest] [name=rguichard@erftcomposites.com;mid=6;ip=10.10.0 .4;ua=ZimbraWebClient - FF34 (Win)/8.6.0_GA_1153;] soap - ZxChatRequest elapsed=1
2015-01-10 00:36:44,192 INFO [qtp509886383-47578:https://10.10.0.4:4443/service/soap/BatchRequest] [name=rguichard@erftcomposites.com;mid=6;ip=10.10.0 .4;ua=ZimbraWebClient - FF34 (Win)/8.6.0_GA_1153;] soap - BatchRequest

[Cine]

Hello rguich,
welcome to the forums!

The Dev Team is investigating your report, I'll get back to you as soon as I have a feedback from their side...
In the meantime, could you please access the WebClient with the "?dev=1" option again and paste here any error appearing in the Javascript Console?

Have a nice day,
Cine
the ZeXtras Team

[Cine]

Hello rguich!

I've checked your case with the devs, and it looks like the ZeXtras Chat Zimlet cannot connect to the ZeXtras Chat service: could you please make sure that ZeXtras Suite is properly installed and running, and that the ZeXtras Chat module is active?

Have a nice day,
Cine
the ZeXtras Team

[ict]

Hello, I've same problem here, just updated zimbra community from 8.0.6 to 8.6.0 and zextras_suite-1.10.2. Ubuntu 12.04

[ict]

I've solved the problem manually deploying chat zimlet ZxChat Zimlet Install Guide - ZeXtras Suite Wiki

[Cine]

Hello ict,
welcome to the forums!

Thank you for your feedback, I'll forward your information to the Devs in charge of this case...

Have a nice day,
Cine
the ZeXtras Team