issue with Zimbra 8.6 on start - this._childDiv is undefined
Results 1 to 7 of 7

Thread: issue with Zimbra 8.6 on start - this._childDiv is undefined

  1. #1
    Junior Member
    Join Date
    Jan 2015
    Posts
    2

    issue with Zimbra 8.6 on start - this._childDiv is undefined

    Hi,
    I updated my Zimbra to 8.6 version with latest Zextra version on my Ubuntu 14.04.1
    After authentication I received the following chat popup

    Critical: An error occurred while initializing the zimlet "com_zextras_chat". Please notify administrator.
    TypeError: this._childDiv is undefined
    even if chat seem up, no user are displayed and no online status

    I already reloaded the server, tested with ?dev=1 parameter and no change

  2. #2
    Junior Member
    Join Date
    Jan 2015
    Posts
    2
    maillog file extract:

    2015-01-10 00:36:43,996 WARN [qtp509886383-47580:https://10.10.0.4:4443/service/soap/ZxChatRequest] [name=rguichard@erftcomposites.com;mid=6;ip=10.10.0 .4;ua=ZimbraWebClient - FF34 (Win)/8.6.0_GA_1153;] SoapEngine - cannot dispatch request
    com.zimbra.common.service.ServiceException: unknown document: ZxChatRequest
    ExceptionId:qtp509886383-47580:https://10.10.0.4:4443/service/soap/...2da3db52295852
    Code:service.UNKNOWN_DOCUMENT
    at com.zimbra.common.service.ServiceException.UNKNOWN _DOCUMENT(ServiceException.java:274)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:492)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:432)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:266)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:213)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:209)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:790)
    at org.eclipse.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:738)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1651)
    at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilt er.java:168)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
    at com.zimbra.cs.servlet.RequestStringFilter.doFilter (RequestStringFilter.java:54)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:59)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r(UserAgentFilter.java:83)
    at org.eclipse.jetty.servlets.GzipFilter.doFilter(Gzi pFilter.java:351)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
    at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ET agHeaderFilter.java:47)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
    at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBa lancerFilter.doFilter(ContextPathBasedThreadPoolBa lancerFilter.java:107)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(Zim braQoSFilter.java:116)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
    at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doF ilter(ZimbraInvalidLoginFilter.java:117)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain (DoSFilter.java:457)
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF ilter.java:326)
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSF ilter.java:299)
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1622)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle( ServletHandler.java:549)
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(ScopedHandler.java:143)
    at org.eclipse.jetty.security.SecurityHandler.handle( SecurityHandler.java:544)
    at org.eclipse.jetty.server.session.SessionHandler.do Handle(SessionHandler.java:221)
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle(ContextHandler.java:1111)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(S ervletHandler.java:478)
    at org.eclipse.jetty.server.session.SessionHandler.do Scope(SessionHandler.java:183)
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope(ContextHandler.java:1045)
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle(ScopedHandler.java:141)
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle(ContextHandlerCollection.java:199)
    at org.eclipse.jetty.server.handler.HandlerCollection .handle(HandlerCollection.java:109)
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(HandlerWrapper.java:97)
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle(RewriteHandler.java:309)
    at org.eclipse.jetty.server.handler.DebugHandler.hand le(DebugHandler.java:81)
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle(HandlerWrapper.java:97)
    at org.eclipse.jetty.server.Server.handle(Server.java :462)
    at org.eclipse.jetty.server.HttpChannel.handle(HttpCh annel.java:279)
    at org.eclipse.jetty.server.HttpConnection.onFillable (HttpConnection.java:232)
    at org.eclipse.jetty.io.AbstractConnection$2.run(Abst ractConnection.java:534)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job(QueuedThreadPool.java:607)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un(QueuedThreadPool.java:536)
    at java.lang.Thread.run(Thread.java:745)
    2015-01-10 00:36:43,997 INFO [qtp509886383-47580:https://10.10.0.4:4443/service/soap/ZxChatRequest] [name=rguichard@erftcomposites.com;mid=6;ip=10.10.0 .4;ua=ZimbraWebClient - FF34 (Win)/8.6.0_GA_1153;] soap - ZxChatRequest elapsed=1
    2015-01-10 00:36:44,192 INFO [qtp509886383-47578:https://10.10.0.4:4443/service/soap/BatchRequest] [name=rguichard@erftcomposites.com;mid=6;ip=10.10.0 .4;ua=ZimbraWebClient - FF34 (Win)/8.6.0_GA_1153;] soap - BatchRequest

  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello rguich,
    welcome to the forums!

    The Dev Team is investigating your report, I'll get back to you as soon as I have a feedback from their side...
    In the meantime, could you please access the WebClient with the "?dev=1" option again and paste here any error appearing in the Javascript Console?

    Have a nice day,
    Cine
    the ZeXtras Team
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

    ZeXtras Suite on the Zimbra Gallery
    ZeXtras Migration Tool on the Zimbra Gallery

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello rguich!

    I've checked your case with the devs, and it looks like the ZeXtras Chat Zimlet cannot connect to the ZeXtras Chat service: could you please make sure that ZeXtras Suite is properly installed and running, and that the ZeXtras Chat module is active?

    Have a nice day,
    Cine
    the ZeXtras Team
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

    ZeXtras Suite on the Zimbra Gallery
    ZeXtras Migration Tool on the Zimbra Gallery

  5. #5
    ict
    ict is offline
    Junior Member
    Join Date
    Mar 2014
    Posts
    2
    Hello, I've same problem here, just updated zimbra community from 8.0.6 to 8.6.0 and zextras_suite-1.10.2. Ubuntu 12.04

  6. #6
    ict
    ict is offline
    Junior Member
    Join Date
    Mar 2014
    Posts
    2
    I've solved the problem manually deploying chat zimlet ZxChat Zimlet Install Guide - ZeXtras Suite Wiki

  7. #7
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello ict,
    welcome to the forums!

    Thank you for your feedback, I'll forward your information to the Devs in charge of this case...

    Have a nice day,
    Cine
    the ZeXtras Team
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

    ZeXtras Suite on the Zimbra Gallery
    ZeXtras Migration Tool on the Zimbra Gallery

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •