Getting a generic error message
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Thread: Getting a generic error message

  1. #1
    Active Member
    Join Date
    Mar 2014
    Posts
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    Getting a generic error message

    I get this error message sometimes when im idle but logged in. If i logged off from the chat, not occuered.

    Client: User Interface,
    ,Generic Error: {details}
    at Unknown.new ZxSOAPError ( Zimlets-nodev_all.js.zgz:14838 )
    at ZxSOAPRequest._resultCallback ( Zimlets-nodev_all.js.zgz:15001 )
    at ZmRequestMgr._handleResponseSendRequest ( Startup1_2_all.js.zgz:21822 )
    Generic Error: {details}
    at com.zextras.newchat.soap.InitialSoapRequestHandler .handleRequest ( InitialSoapRequestHandler.java:156 )
    at com.zextras.newchat.soap.ChatSoapHandler.handleReq uest ( ChatSoapHandler.java:55 )
    at org.openzal.zal.soap.InternalDocumentHelper.handle ( InternalDocumentHelper.java:76 )
    at org.openzal.zal.soap.InternalDocumentHandler.handl e ( InternalDocumentHandler.java:43 )
    at com.zimbra.soap.SoapEngine.dispatchRequest ( SoapEngine.java:564 )
    at com.zimbra.soap.SoapEngine.dispatch ( SoapEngine.java:427 )
    at com.zimbra.soap.SoapEngine.dispatch ( SoapEngine.java:265 )
    at com.zimbra.soap.SoapServlet.doWork ( SoapServlet.java:303 )
    at com.zimbra.soap.SoapServlet.doPost ( SoapServlet.java:213 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:707 )
    at com.zimbra.cs.servlet.ZimbraServlet.service ( ZimbraServlet.java:209 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:790 )
    at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:738 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1651 )
    at com.zimbra.cs.servlet.CsrfFilter.doFilter ( CsrfFilter.java:168 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.RequestStringFilter.doFilter ( RequestStringFilter.java:54 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:59 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r ( UserAgentFilter.java:83 )
    at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:351 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter ( ETagHeaderFilter.java:47 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBa lancerFilter.doFilter ( ContextPathBasedThreadPoolBalancerFilter.java:107 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter ( ZimbraQoSFilter.java:116 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doF ilter ( ZimbraInvalidLoginFilter.java:117 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:457 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:326 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:299 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:549 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:143 )
    at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:544 )
    at org.eclipse.jetty.server.session.SessionHandler.do Handle ( SessionHandler.java:221 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle ( ContextHandler.java:1111 )
    at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:478 )
    at org.eclipse.jetty.server.session.SessionHandler.do Scope ( SessionHandler.java:183 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope ( ContextHandler.java:1045 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:141 )
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle ( ContextHandlerCollection.java:199 )
    at org.eclipse.jetty.server.handler.HandlerCollection .handle ( HandlerCollection.java:109 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:97 )
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle ( RewriteHandler.java:309 )
    at org.eclipse.jetty.server.handler.DebugHandler.hand le ( DebugHandler.java:81 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:97 )
    at org.eclipse.jetty.server.Server.handle ( Server.java:462 )
    at org.eclipse.jetty.server.HttpChannel.handle ( HttpChannel.java:279 )
    at org.eclipse.jetty.server.HttpConnection.onFillable ( HttpConnection.java:232 )
    at org.eclipse.jetty.io.AbstractConnection$2.run ( AbstractConnection.java:534 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job ( QueuedThreadPool.java:607 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un ( QueuedThreadPool.java:536 )
    at java.lang.Thread.run ( Thread.java:745 )
    AsyncContext#dispath s=DISPATCHED i=false a=null
    at org.eclipse.jetty.server.HttpChannelState.dispatch ( HttpChannelState.java:349 )
    at org.eclipse.jetty.server.AsyncContextState.dispatc h ( AsyncContextState.java:114 )
    at org.eclipse.jetty.continuation.Servlet3Continuatio n.resume ( Servlet3Continuation.java:139 )
    at org.openzal.zal.Continuation.resume ( Continuation.java:63 )
    at com.zextras.newchat.listener.PingEventQueueListene r.resumeContinuationAndRemoveListener ( PingEventQueueListener.java:63 )
    at com.zextras.newchat.listener.PingEventQueueListene r.onEventQueued ( PingEventQueueListener.java:57 )
    at com.zextras.newchat.events.EventQueue.queueEvent ( EventQueue.java:67 )
    at com.zextras.newchat.session.BaseSession.deliverEve nt ( BaseSession.java:118 )
    at com.zextras.newchat.events.EventRouter.deliverEven t ( EventRouter.java:47 )
    at com.zextras.newchat.dispatch.SpecificDispatcher.di spatch ( SpecificDispatcher.java:23 )
    at com.zextras.newchat.Target.dispatch ( Target.java:48 )
    at com.zextras.newchat.events.EventManager.dispatchEv ents ( EventManager.java:78 )
    at com.zextras.newchat.events.EventManager.execOperat ions ( EventManager.java:68 )
    at com.zextras.newchat.soap.InitialSoapRequestHandler .handleRequest ( InitialSoapRequestHandler.java:132 )
    at com.zextras.newchat.soap.ChatSoapHandler.handleReq uest ( ChatSoapHandler.java:55 )
    at org.openzal.zal.soap.InternalDocumentHelper.handle ( InternalDocumentHelper.java:76 )
    at org.openzal.zal.soap.InternalDocumentHandler.handl e ( InternalDocumentHandler.java:43 )
    at com.zimbra.soap.SoapEngine.dispatchRequest ( SoapEngine.java:564 )
    at com.zimbra.soap.SoapEngine.dispatch ( SoapEngine.java:427 )
    at com.zimbra.soap.SoapEngine.dispatch ( SoapEngine.java:265 )
    at com.zimbra.soap.SoapServlet.doWork ( SoapServlet.java:303 )
    at com.zimbra.soap.SoapServlet.doPost ( SoapServlet.java:213 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:707 )
    at com.zimbra.cs.servlet.ZimbraServlet.service ( ZimbraServlet.java:209 )
    at javax.servlet.http.HttpServlet.service ( HttpServlet.java:790 )
    at org.eclipse.jetty.servlet.ServletHolder.handle ( ServletHolder.java:738 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1651 )
    at com.zimbra.cs.servlet.CsrfFilter.doFilter ( CsrfFilter.java:168 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.RequestStringFilter.doFilter ( RequestStringFilter.java:54 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter ( SetHeaderFilter.java:59 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at org.eclipse.jetty.servlets.UserAgentFilter.doFilte r ( UserAgentFilter.java:83 )
    at org.eclipse.jetty.servlets.GzipFilter.doFilter ( GzipFilter.java:351 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter ( ETagHeaderFilter.java:47 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBa lancerFilter.doFilter ( ContextPathBasedThreadPoolBalancerFilter.java:107 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter ( ZimbraQoSFilter.java:116 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doF ilter ( ZimbraInvalidLoginFilter.java:117 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilterChain ( DoSFilter.java:457 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:326 )
    at org.eclipse.jetty.servlets.DoSFilter.doFilter ( DoSFilter.java:299 )
    at org.eclipse.jetty.servlet.ServletHandler$CachedCha in.doFilter ( ServletHandler.java:1622 )
    at org.eclipse.jetty.servlet.ServletHandler.doHandle ( ServletHandler.java:549 )
    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:143 )
    at org.eclipse.jetty.security.SecurityHandler.handle ( SecurityHandler.java:544 )
    at org.eclipse.jetty.server.session.SessionHandler.do Handle ( SessionHandler.java:221 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Handle ( ContextHandler.java:1111 )
    at org.eclipse.jetty.servlet.ServletHandler.doScope ( ServletHandler.java:478 )
    at org.eclipse.jetty.server.session.SessionHandler.do Scope ( SessionHandler.java:183 )
    at org.eclipse.jetty.server.handler.ContextHandler.do Scope ( ContextHandler.java:1045 )

  2. #2
    Active Member
    Join Date
    Mar 2014
    Posts
    12
    Second part of the error message:

    at org.eclipse.jetty.server.handler.ScopedHandler.han dle ( ScopedHandler.java:141 )
    at org.eclipse.jetty.server.handler.ContextHandlerCol lection.handle ( ContextHandlerCollection.java:199 )
    at org.eclipse.jetty.server.handler.HandlerCollection .handle ( HandlerCollection.java:109 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:97 )
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.h andle ( RewriteHandler.java:309 )
    at org.eclipse.jetty.server.handler.DebugHandler.hand le ( DebugHandler.java:81 )
    at org.eclipse.jetty.server.handler.HandlerWrapper.ha ndle ( HandlerWrapper.java:97 )
    at org.eclipse.jetty.server.Server.handle ( Server.java:462 )
    at org.eclipse.jetty.server.HttpChannel.handle ( HttpChannel.java:279 )
    at org.eclipse.jetty.server.HttpConnection.onFillable ( HttpConnection.java:232 )
    at org.eclipse.jetty.io.AbstractConnection$2.run ( AbstractConnection.java:534 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool.run Job ( QueuedThreadPool.java:607 )
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.r un ( QueuedThreadPool.java:536 )
    at java.lang.Thread.run ( Thread.java:745 )

  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,356
    Hello Vadonka!

    Could you please report the information mentioned in section 3.1 and 3.10 of the "How to report a ZeXtras Suite issue" guide?

    Have a nice day,
    Cine
    the ZeXtras Team

  4. #4
    Member
    Join Date
    Dec 2012
    Posts
    26
    Bug 138 ? ZxSOAPError errors

    Linux 3.13.0-39-generic #66~precise1-Ubuntu SMP
    2 CPUs
    3200 MB RAM

    100 GB vDisk
    Filesystem 1K-blocks Used Available Use% Mounted on
    /dev/xvda1 98952796 15669804 78233444 17% /

    Zimbra 8.5.0

    zxsuite core getVersion

    zextras_version 1.10.1
    zextras_commit 3441446ac7c333aeab45c74246f32a43ef022530
    zal_version 1.5.1
    zal_commit 3441446ac7c333aeab45c74246f32a43ef022530

    Xen PV running Ubuntu 12.04.5 LTS x86_64
    single server environment

    Browser is Chrome (SR Ware Iron Version 38.0.2050.0 (295000) (64-bit))

    ZXChat Zimlet version 1.21

  5. #5
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,356
    Hello vadonka and dsiminiuk!

    Could you please reproduce the issue by logging into the Zimbra WebClient in Dev Mode - by adding "?dev=1" at the end of the URL - and email the full error message to community@zextras.com?

    Have a nice day,
    Cine
    the ZeXtras Team

  6. #6
    Member
    Join Date
    Dec 2012
    Posts
    26
    The error doesn't happen every time I am using the web client. Using Dev mode doesn't cause it to appear. I don't even know the trigger. The popup happens at random times. I will remain in dev mode until it appears again. I have to wait for it to appear again.

    When it does I will take a screen shot of the popup, and then also copy the entire error detail section and also attach it.

    Thanks

  7. #7
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,356
    Hello dsiminiuk!

    If the error does not appear when accessing the WebClient in Dev Mode, the cause of it might be the browser/server cache: did you try clearing both?

    Have a nice day,
    Cine
    the ZeXtras Team

  8. #8
    Member
    Join Date
    Dec 2012
    Posts
    26
    I cleared the server cache after the first time the error occurred with:

    su - zimbra -c 'zmprov fc -a zimlet'

    I will clear the browser cache now, however this has occurred on different machines. I will clear the browser cache of the machine I am on now.

    Waiting for error...

  9. #9
    Member
    Join Date
    Dec 2012
    Posts
    26
    It just happened again once even though I've been using Zimbra most of the day.

    I am in dev mode.

    Zextras Error.png

    ZeXtras Error Details.txt

    Added the attachments.
    Last edited by dsiminiuk; 11-12-2014 at 09:56 PM.

  10. #10
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,356
    Hello dsiminiuk!

    The hyper-efficient ZeXtras Chat Minions Developers found and fixed the cause of this issue, which will be included in ZeXtras Suite 1.10.2...

    Have a nice day,
    Cine
    the ZeXtras Team

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