Error Messages in Zimbra Web Client

**vinzenz** · 11-07-2014, 05:07 PM

Hi,

from time to time I get an error message in the web client, which I cannot decrypt (see attachment). But it seems ZxChat related.
I think it is since the update to Zimbra 8.5.1 and ZeXtras 1.10.1, although I am not fully sure about that. Any suggestions about this?

zxchat-error.txt

**Cine** · 11-07-2014, 05:17 PM

Hello Vinzenz!

Could you please:

* Clear your browser's cache.
* Clear your server's zimlet cache (by running `zmprov fc zimlet`).
* Access the WebClient in Dev Mode by adding "?dev=1" at the end of the URL (e.g.: https://mail.yourserver.com/?dev=1).
* Paste here the full error that appears in Dev Mode, along with any error appearing in your browser's Javascript console.

Have a nice day,
Cine
the ZeXtras Team

**vinzenz** · 11-11-2014, 02:18 PM

Hi,

I did all steps. Now it occurred again, with the error message basically the same. Below is an extract from the console.
As it only happens rarely and does not seem to have any side effects, it's probably not a priority. But still weird though.

Code:

[11/10/2014 13:53.952] DwtZxAutoAwayTimer.js:37 - Invoked Auto-Away routine ZxUtils.js:363
"Away" ZxUtils.js:378
[11/10/2014 13:53.242] ZxError.js:76 - ZxError code: GENERIC_ERROR ZxUtils.js:363
"Generic Error: {details}
        at Unknown.ZxSOAPError ( ZxSOAPError.js:35 )
        at ZxSOAPRequest.prototype._resultCallback ( ZxSOAPRequest.js:127 )
        at AjxCallback.prototype.run ( AjxCallback.js:93 )
        at ZmRequestMgr.prototype._handleResponseSendRequest ( ZmRequestMgr.js:324 )
        at AjxCallback.prototype.run ( AjxCallback.js:93 )
        at ZmCsfeCommand.prototype._runCallback ( ZmCsfeCommand.js:582 )
        at AjxCallback.prototype.run ( AjxCallback.js:93 )
        at AjxRpcRequest.__handleResponse ( AjxRpcRequest.js:222 )
        at AjxRpcRequest.prototype.invoke/this.__httpReq.onreadystatechange ( AjxRpcRequest.js:128 )
Generic Error: {details}
        at com.zextras.newchat.soap.InitialSoapRequestHandler.handleRequest ( InitialSoapRequestHandler.java:156 )
        at com.zextras.newchat.soap.ChatSoapHandler.handleRequest ( ChatSoapHandler.java:55 )
        at org.openzal.zal.soap.InternalDocumentHelper.handle ( InternalDocumentHelper.java:76 )
        at o"[…] ZxUtils.js:378
[11/10/2014 13:53.244] ZxChatRequest.js:127 - ZxChat Request Error'set_auto_away' ZxUtils.js:363
Object { name: "ZxSOAPError", _code: "GENERIC_ERROR", _trace: Array[9], _time: 1415710435241, _isException: false, _cause: Object, _exception: null, _details: Object, _message: "Generic Error: {details}", _dumpedObjects: Object, 2 more… } ZxUtils.js:378
[11/10/2014 13:53.245] ZxUtils.js:1470 - Handling Error ZxUtils.js:363
Object { name: "ZxSOAPError", _code: "GENERIC_ERROR", _trace: Array[9], _time: 1415710435241, _isException: false, _cause: Object, _exception: null, _details: Object, _message: "Generic Error: {details}", _dumpedObjects: Object, 2 more… }