Error Messages in Zimbra Web Client
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Thread: Error Messages in Zimbra Web Client

  1. #1
    Active Member
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    Error Messages in Zimbra Web Client

    Hi,

    from time to time I get an error message in the web client, which I cannot decrypt (see attachment). But it seems ZxChat related.
    I think it is since the update to Zimbra 8.5.1 and ZeXtras 1.10.1, although I am not fully sure about that. Any suggestions about this?

    zxchat-error.txt

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
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    2,356
    Hello Vinzenz!

    Could you please:

    * Clear your browser's cache.
    * Clear your server's zimlet cache (by running `zmprov fc zimlet`).
    * Access the WebClient in Dev Mode by adding "?dev=1" at the end of the URL (e.g.: https://mail.yourserver.com/?dev=1).
    * Paste here the full error that appears in Dev Mode, along with any error appearing in your browser's Javascript console.

    Have a nice day,
    Cine
    the ZeXtras Team

  3. #3
    Active Member
    Join Date
    Oct 2012
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    Hi,

    I did all steps. Now it occurred again, with the error message basically the same. Below is an extract from the console.
    As it only happens rarely and does not seem to have any side effects, it's probably not a priority. But still weird though.

    Code:
    [11/10/2014 13:53.952] DwtZxAutoAwayTimer.js:37 - Invoked Auto-Away routine ZxUtils.js:363
    "Away" ZxUtils.js:378
    [11/10/2014 13:53.242] ZxError.js:76 - ZxError code: GENERIC_ERROR ZxUtils.js:363
    "Generic Error: {details}
            at Unknown.ZxSOAPError ( ZxSOAPError.js:35 )
            at ZxSOAPRequest.prototype._resultCallback ( ZxSOAPRequest.js:127 )
            at AjxCallback.prototype.run ( AjxCallback.js:93 )
            at ZmRequestMgr.prototype._handleResponseSendRequest ( ZmRequestMgr.js:324 )
            at AjxCallback.prototype.run ( AjxCallback.js:93 )
            at ZmCsfeCommand.prototype._runCallback ( ZmCsfeCommand.js:582 )
            at AjxCallback.prototype.run ( AjxCallback.js:93 )
            at AjxRpcRequest.__handleResponse ( AjxRpcRequest.js:222 )
            at AjxRpcRequest.prototype.invoke/this.__httpReq.onreadystatechange ( AjxRpcRequest.js:128 )
    Generic Error: {details}
            at com.zextras.newchat.soap.InitialSoapRequestHandler.handleRequest ( InitialSoapRequestHandler.java:156 )
            at com.zextras.newchat.soap.ChatSoapHandler.handleRequest ( ChatSoapHandler.java:55 )
            at org.openzal.zal.soap.InternalDocumentHelper.handle ( InternalDocumentHelper.java:76 )
            at o"[…] ZxUtils.js:378
    [11/10/2014 13:53.244] ZxChatRequest.js:127 - ZxChat Request Error'set_auto_away' ZxUtils.js:363
    Object { name: "ZxSOAPError", _code: "GENERIC_ERROR", _trace: Array[9], _time: 1415710435241, _isException: false, _cause: Object, _exception: null, _details: Object, _message: "Generic Error: {details}", _dumpedObjects: Object, 2 more… } ZxUtils.js:378
    [11/10/2014 13:53.245] ZxUtils.js:1470 - Handling Error ZxUtils.js:363
    Object { name: "ZxSOAPError", _code: "GENERIC_ERROR", _trace: Array[9], _time: 1415710435241, _isException: false, _cause: Object, _exception: null, _details: Object, _message: "Generic Error: {details}", _dumpedObjects: Object, 2 more… }

  4. #4
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Posts
    570
    Hi vinzenz,

    have you solved your issue with version 1.10.2 and zxchat zimlet 1.23?

    Have a nice day!
    D0son
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  5. #5
    Active Member
    Join Date
    Oct 2012
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    19
    Dead D0son,

    I guess so, I have not seen the error since the update.

    Best
    vinzenz

  6. #6
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,356
    Hello Vinzenz,

    thanks for your feedback!

    Have a nice day,
    Cine
    the ZeXtras Team

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