Error with ZeXtras Chat 1.21
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Thread: Error with ZeXtras Chat 1.21

  1. #1
    Active Member
    Join Date
    Apr 2012
    Location
    UK
    Posts
    7

    Error with ZeXtras Chat 1.21

    Hi

    We have just upgraded Chat from 1.20, which worked perfectly, to 1.21 and now when we send a message it is delivered but we get a popup error message on the sending client and the receiving client. Is there a fix or how did I downgrade to 1.20 please?

    We are using Zimbra 7.2 with ZeXtras 1.8.17. The clients are running Windows with a recent Chrome browser.

    The sending client gives the following message in a ZeXtras Error popup:
    Unknown Exception {exception}
    Client: User Interface,
    ,Unknown Exception {exception}
    at t._handleError ( Zimlets-nodev_all.js.zgz:11141 )
    at t. ( Zimlets-nodev_all.js.zgz:10662 )
    at Unknown._g ( Zimlets-nodev_all.js.zgz:4209 )
    JavaScript Exception: Cannot read property 'createElement' of null
    at Function.h.convertError ( Zimlets-nodev_all.js.zgz:3455 )
    at h.initCause ( Zimlets-nodev_all.js.zgz:3321 )
    at Unknown.new h ( Zimlets-nodev_all.js.zgz:3282 )
    at t._handleError ( Zimlets-nodev_all.js.zgz:11141 )

    The receiving client gives the following message in a ZeXtras Error popup:
    Generic Error: Cannot read property 'createElement' of null
    Client: User Interface,
    ,Generic Error: Cannot read property 'createElement' of null
    at Unknown.new ZxSOAPError ( Zimlets-nodev_all.js.zgz:10038 )
    at t. ( Zimlets-nodev_all.js.zgz:11105 )
    at Unknown._g ( Zimlets-nodev_all.js.zgz:4209 )
    at _w.promiseDispatch._p ( Zimlets-nodev_all.js.zgz:4234 )
    JavaScript Exception: Cannot read property 'createElement' of null
    at Function.h.convertError ( Zimlets-nodev_all.js.zgz:3455 )
    at ZxSOAPError.h.initCause ( Zimlets-nodev_all.js.zgz:3321 )
    at ZxSOAPError.h ( Zimlets-nodev_all.js.zgz:3282 )
    at Unknown.new ZxSOAPError ( Zimlets-nodev_all.js.zgz:10038 )
    at t. ( Zimlets-nodev_all.js.zgz:11105 )

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello Stuart!

    We found and fixed the cause of the issue you reported, which only affected Zimbra 7.x clients, and a new ZeXtras Chat Zimlet package has been uploaded to our update server.
    Re-deploying the ZeXtras Chat Zimlet and cleaning both the browser's and server's cache should solve the issue.

    Have a nice day,
    Cine
    the ZeXtras Team
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  3. #3
    Active Member
    Join Date
    Apr 2012
    Location
    UK
    Posts
    7
    I can confirm that the fix works for me.

    Thank you for the very quick fix, excellent support, especially as this is free software.
    d0s0n likes this.

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