Cannot start chat module, Invalid State
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Thread: Cannot start chat module, Invalid State

  1. #1
    Senior Member
    Join Date
    Oct 2013
    Posts
    70

    Cannot start chat module, Invalid State

    We have a multi-server installation running CentOS 6 x86_64 on 17 Zimbra servers of which 9 are mailbox servers.
    We run Zimbra 8.0.4 OSE and ZeXtras 1.8.17.

    Yesterday I deliberately stopped the chat module on one of our mailbox servers, using zxsuite chat doStopServive module.
    Today I want to enable it again, but I get an error.
    Code:
    [zimbra@zm-embox-01 ~]$ zxsuite chat doStartService module
    
    Unknown Exception java.lang.RuntimeException: Invalid state
    
    [zimbra@zm-embox-01 ~]$ zxsuite chat doRestartService module
    
    Unknown Exception java.lang.RuntimeException: Invalid state
    
    [zimbra@zm-embox-01 ~]$ zxsuite chat getServices
    
            services                                
                module                                  
                    could_start                                                 true
                    could_stop                                                  false
                    running                                                     false
                xmpp                                    
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
                soap                                    
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
                store-event-destination                 
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
                user-events-destination                 
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
                history-event-destination               
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
                session-cleaner                         
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
                local-server-destination                
                    could_not_start_because                                     Service cannot be started directly, interact with 'module' service instead
                    could_start                                                 false
                    could_stop                                                  false
                    running                                                     false
                session-manager                         
                    could_not_start_because                                     Service cannot be started directly, interact with 'module' service instead
                    could_start                                                 false
                    could_stop                                                  false
                    running                                                     false
                flush-db                                
                    could_start                                                 true
                    could_stop                                                  false
                    running                                                     false
    I also tried this scenario: start all chat services with could_start=true and the try starting the module again, but I get the same error.

    Is there a way to restart chat module without a complete mailboxd restart?

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello stsimb!

    This is caused by one of the issue you reported last week, we are working on a fix and we'll prepare a hotfix 1.8.17 build shortly...

    Have a nice day,
    Cine
    the ZeXtras Team
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  3. #3
    Senior Member
    Join Date
    Oct 2013
    Posts
    70
    Thanks!

    In the meantime I had to restart mailboxd last night, because some people use chat heavily and had to be running today.
    So no need for a hotfix just for me (unless you want to ).

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