Restore missing contacts
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Thread: Restore missing contacts

  1. #1
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    Restore missing contacts

    Hi All

    A little new to the backup feature in Zextras. We have a user who seems to have deleted a folder in her contacts list and some contacts. I have checked the dumpster and can't see it in there so hoping it's in a backup.

    How would 1 go about restoring some contacts to the user or even another user to check before re importing

    Thanks

    Glenn

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello Glenn!

    You have 2 options:

    - If the user can remember when the contacts have been deleted, you can run an "Undelete Restore" to restore all items deleted in a period of time.
    - If the user can't remember when the contacts have been deleted, you can run a "Restore on New Account" to create a new account which will be the exact copy of the source account as it was in a chosen moment in time. Just make sure to choose a moment when the contacts were available and you'll be good to go (once the restore is done, simply share the deleted folder to the "real" account so that the user can copy the data over).

    Have a nice day,
    Cine
    the ZeXtras Team

  3. #3
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    Thanks Cine, that's fantastic.

    I have kicked off a restore to a new account. Is there anywhere I can check the progress of the restore

    Thanks again

    Glenn

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello Glenn!

    The "zxsuite backup monitor" CLI command is what you need: you can find the exact command you need to run in the "Operation Restore on New Account Started" notification

    This will allow you to monitor the progress of the restore to make sure everything is running smoothly.

    Have a nice day,
    Cine
    the ZeXtras Team
    Last edited by Cine; 07-24-2014 at 10:05 AM.

  5. #5
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    Thanks Cine

    Zextras backup is way better then Zimbra's own

    Glenn
    Cine likes this.

  6. #6
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Quote Originally Posted by glennbtn View Post
    Thanks Cine

    Zextras backup is way better then Zimbra's own

    Glenn



    (Sorry, I just HAD to do it )

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