Unable to edit user accounts after updating to ZeXtras Suite 1.8.0

[nicko]

Thank you Cine,
I have deployed the Zimlet file and it has resolved the issue.
Thanks again.

[klanskey]

Hello Luciano!

I moved your posts to a separate thread with a proper title to help any other user find this information...

The issue you are experiencing is caused by a bug in the ZeXtras Administration Zimlet.
The bug has already been fixed, please download THIS ZIMLET FILE and deploy it on your server (either through the Zimbra Administration Console or the Zimbra CLI).


I take this opportunity to inform all users that the fix has also been pushed to production tree and included in the downloadable ZeXtras Suite package.
No need to install this version of the Zimlet if you are not experiencing the very same issue.


Have a nice day,
Cine

Hello Cine
Your infos are very helpful, thank you. The only issue I am facing now is the page to the link you posted cannot be found. Urgent feedback on how to access the page and download the file would be very much appreciated as my companies zimbra domain administrators cannot make any changes in the accounts of their domain. They are experiencing the same error : JavaScript error encountered in method ZaAccountViewController.prototype._setView

Thanks

[Cine]

Hello Cine
Your infos are very helpful, thank you. The only issue I am facing now is the page to the link you posted cannot be found. Urgent feedback on how to access the page and download the file would be very much appreciated as my companies zimbra domain administrators cannot make any changes in the accounts of their domain. They are experiencing the same error : JavaScript error encountered in method ZaAccountViewController.prototype._setView

Thanks

Hello klanskey,
welcome to the forums!

This is a very old thread about a very old ZeXtras Suite release, and the files mentioned above were removed after the relevant fixes had been pushed to the production tree and included in the next releases.

May I ask which ZeXtras Suite versions are you running?

Have a nice day,
Cine
the ZeXtras Team

[klanskey]

Hello Luciano!

I moved your posts to a separate thread with a proper title to help any other user find this information...

The issue you are experiencing is caused by a bug in the ZeXtras Administration Zimlet.
The bug has already been fixed, please download THIS ZIMLET FILE and deploy it on your server (either through the Zimbra Administration Console or the Zimbra CLI).


I take this opportunity to inform all users that the fix has also been pushed to production tree and included in the downloadable ZeXtras Suite package.
No need to install this version of the Zimlet if you are not experiencing the very same issue.


Have a nice day,
Cine

Hello Cine
Your infos are very helpful, thank you. The only issue I am facing now is the page to the link you posted cannot be found. Urgent feedback on how to access the page and download the file would be very much appreciated as my companies zimbra domain administrators cannot make any changes in the accounts of their domain.

Thanks

[klanskey]

hi Cine
Yes i initially saw the date was old but it was the only legit forum with the info i needed. Anyway, we are currently running version 1.8.17

[Cine]

hi Cine
Yes i initially saw the date was old but it was the only legit forum with the info i needed. Anyway, we are currently running version 1.8.17

Hello klanskey!

Could you please update your instance to ZeXtras Suite 1.8.18, clear both your browser's and your server's cache and try again?
If the issue persists, please open a dedicated theread reporting all the information mentioned in sections 3.1 and 3.5 of the "How to report a ZeXtras Suite Issue" guide.

Have a nice day,
Cine
the ZeXtras Team

[klanskey]

Hello all

i upgraded my Zextra from 1.10.0 to 1.10.1 and afterwards our account admins are having issues creating mail accounts, distribution lists, aliases,resetting passwords etc with an error popping up. When you click ok and refresh the page ,another error message comes and when that is also cleared then it is possible to make changes to the mail account. The error messages are also attached, opinions and solutions to these error will be really appreciated.

Capture.PNGCapture1.PNG

Thanks

[Cine]

Hello klanskey!

Did you try clearing both your browser's and your server's cache as suggested when you last reported this issue?

If the issue persists after clearing the server's cache with the `zmprov fc all` command and clearing your browser's cache afterwards, please open a dedicated theread reporting all the information mentioned in sections 3.1 and 3.5 of the "How to report a ZeXtras Suite Issue" guide.


Have a nice day,
Cine
the ZeXtras Team