"ZxBackup Metadata: Unable to read" error when starting Zimbra
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Thread: "ZxBackup Metadata: Unable to read" error when starting Zimbra

  1. #1
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    Sep 2012
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    "ZxBackup Metadata: Unable to read" error when starting Zimbra

    Hi,

    we have a bug at init :

    2012-11-27 14:26:02,899 WARN [ZxBackup Thread] [] extensions - ZxBackup Metadata: Unable to read file/opt/zimbra/backup/zextras/accounts/2edfdd09-34eb-4307-b602-cf5ee1a58cac/items/08/2108: com.zextras.lib.json.JSONException: [JSONArray] Error read JSON file: No content to map due to end-of-input
    at [Source: /opt/zimbra/backup/zextras/accounts/2edfdd09-34eb-4307-b602-cf5ee1a58cac/items/08/2108; line: 1, column: 1]
    at com.zextras.lib.ZEUtils.readJSONArray ( ZEUtils.java:369 )
    at com.zextras.backup.ZEBackupMetadata.readStates ( ZEBackupMetadata.java:256 )
    at com.zextras.backup.ZEBackupMetadata.assertArray ( ZEBackupMetadata.java:95 )
    at com.zextras.backup.ZEBackupMetadata.hasState ( ZEBackupMetadata.java:101 )
    at com.zextras.backup.ZEBackupMetadata.hasState ( ZEBackupMetadata.java:107 )
    at com.zextras.backup.ZEBItem.hasState ( ZEBItem.java:112 )
    at com.zextras.backup.ZEBItem.listDigests ( ZEBItem.java:771 )
    at com.zextras.backup.ZEBItem.synchronize ( ZEBItem.java:966 )
    at com.zextras.backup.ZEBAccount.synchronize ( ZEBAccount.java:1543 )
    at com.zextras.op.backup.ZEScanOperation.doItemsScan ( ZEScanOperation.java:399 )
    at com.zextras.op.backup.ZEScanOperation.doAllItemsSc an ( ZEScanOperation.java:353 )
    at com.zextras.op.backup.ZEScanOperation.doAccountSca n ( ZEScanOperation.java:306 )
    at com.zextras.op.backup.ZEScanOperation.doDomainScan ( ZEScanOperation.java:74 )
    at com.zextras.op.backup.ZEScanOperation.doDomainScan ( ZEScanOperation.java:65 )
    at com.zextras.op.backup.ZEFullScanOperation.doOperat ion ( ZEFullScanOperation.java:344 )
    at com.zextras.op.ZEOperation.exec ( ZEOperation.java:593 )
    at com.zextras.backup.ZEBackupThread.execOperation ( ZEBackupThread.java:197 )
    at com.zextras.backup.ZEBackupThread.run ( ZEBackupThread.java:107 )

    [130] root@magnesium> ls -lah /opt/zimbra/backup/zextras/accounts/2edfdd09-34eb-4307-b602-cf5ee1a58cac/items/08/2108
    -rw-r----- 1 zimbra zimbra 561 2012-11-27 14:26 /opt/zimbra/backup/zextras/accounts/2edfdd09-34eb-4307-b602-cf5ee1a58cac/items/08/2108
    root@magnesium>

    root@magnesium> df -h ~/zextras_suite-1.6.3
    Sys. de fichiers Tail. Occ. Disp. %Occ. Monté sur
    /dev/vdb1 29G 3,7G 24G 14% /
    none 2,0G 172K 2,0G 1% /dev
    none 2,0G 0 2,0G 0% /dev/shm
    none 2,0G 40K 2,0G 1% /var/run
    none 2,0G 0 2,0G 0% /var/lock
    none 2,0G 0 2,0G 0% /lib/init/rw
    /dev/vda1 39G 7,0G 30G 20% /opt/zimbra
    /dev/vdc 77G 53G 21G 72% /opt/zimbra/store
    /dev/vdd 116G 1,3G 109G 2% /opt/zimbra/backup/zextras

    /dev/vdd is an unformated iSCSI target.

    It looks like it's cancelling, then the web frontend of zimbra is restarting.

    Thank you supporting !

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Apr 2011
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    2,342
    Hello Piing,

    I'll have a look at the error with the devs and give you an update ASAP!

    Cine
    the ZeXtras Team


    p.s.: Changed the title to a more specific one in order to help other users to identify this thread..
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  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Can you please send a copy of the /opt/zimbra/backup/zextras/accounts/2edfdd09-34eb-4307-b602-cf5ee1a58cac/items/08/2108 file to community@zextras.com?
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  4. #4
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    Any news ?

  5. #5
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    Given the support ticket we opened, we were thinking the issue resolved with the 1.6.5, but it's not.
    Now, the zimbra mail server continues, but backup initialization is still unfinished.
    No warn, nothing. Can we find a log where zextras is supposed to drop about problems ?
    We sent the famous e-mail that stops it, but we never have any return after that.

  6. #6
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello Piing,

    as stated in my last response to your support Ticket, I need you to set both the LogLevel and NotificationLevel to Debug in the Core tab to the ZeXtras Administration Zimlet, start a FullScan and send me the complete content of the "Operation Failed" notification.

    The support request was automatically closed after 21 days of inactivity, please reply to the last email you received including the requested data if you want to re-open the support ticket.

    Have a nice day,
    Cine
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