Unrestorable items
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Thread: Unrestorable items

  1. #1
    Active Member
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    Mar 2012
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    Salzburg, Austria
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    Unrestorable items

    When i do a Restore On New Account all contacts, dates, the folder-structure etc. are restored but not one email.
    The Textras ZxBackup Notification tells me that ther are unrestorable items

    - unrestorable items -

    More about unrestorable items: ZxBackup Troubleshooting - ZeXtras Suite Wiki

    account mailadress@domain search query: item: 17600,17603,17602,17605,17604,17606,17609,17608,17 611,...


    What can i do to get the mails?

    Zimbra Version 7.1.4
    Zextras Version 1.6.0

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,360
    Hello stre,

    did you run the search query suggested in the notification? If so, do the items reported as "unrestorable" by ZxBackup exist in the source account?


    Have a nice day,
    Cine

  3. #3
    Active Member
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    Mar 2012
    Location
    Salzburg, Austria
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    Run the search query

    Hello,

    i think this is a really silly question but i have no idea where and how to to run the search query suggested, can you tell me this in detail, please?

    Quote Originally Posted by Cine View Post
    Hello stre,

    did you run the search query suggested in the notification? If so, do the items reported as "unrestorable" by ZxBackup exist in the source account?


    Have a nice day,
    Cine

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,360
    Don't worry,
    there are no silly questions

    You just need to log into the target mailbox and paste the query into the "search" box of the Zimbra Web Client...


    Have a nice day,
    Cine

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